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Customer Program Manager Jobs in Waterloo, IL (NOW HIRING)

HeadFirst BV

Program Director

Saint Louis, MO · On-site +1

$100K - $120K/yr

As the Program Director, you will lead the Program Management team responsible for the day-to-day ... At Impellam, it is our moral obligation to safeguard each other, our customers, our temporary ...

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Customer Program Manager information

See Waterloo, IL salary details

$8

$50

$78

How much do customer program manager jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer program manager in Waterloo, IL is $50.09, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $64.33 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Waterloo, IL are hiring for Customer Program Manager jobs?

Cities near Waterloo, IL with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Waterloo, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $104,184 per year, or $50.1 per hour.

Senior, Capital Program Specialist

American Water Works Service Company, Inc.

Saint Louis, MO • On-site

$112K - $113K/yr

Full-time

Posted 20 days ago

American Water rating

8.6

Company rating: 8.6 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

11th of 53 rated energy and utility

Job description

Requisition ID:  110248 

Share Our Purpose.  Be Yourself.  Feel Valued. 

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career.  Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role!  Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations.  American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, X and Instagram.

Primary Role

Responsible for all financial aspects of Enterprise Capital Program Management (CPM) and associated governance related to policies, practices, procedures, controls, and reporting. Assist in the strategic enhancement of the Enterprise and Operating Unit's capital program to meet key business drivers. Serves as a companywide resource for financial aspects of Capital Program Management (CPM).

Key Accountabilities
  • Responsible for the coordination and consolidation of the 5-Year Capital Business Plan and Quarterly Reforecasts -. Analyzes and assures that all financial information is sound including updates with Actuals, calculation of AFUDC, calculation of labor OH, calculation of engineering OH, and reflection of in-service dates for depreciation forecasting. (20%)
  • Functions of the lead role for monthly reviews of the Enterprise Capital Budget and Capital Program Management (CPM) meetings. Support in the development of agenda and minutes for approval or projects, validation of SOX Controls, and overall review of the Capital Program. (15%)
  • Design and develop training programs for Project Managers specific to the financial aspects and use of PowerPlan, SAP and other systems (i.e., eBuilder) related to engineering/capital projects. Provides input for potential enhancements and modifications to those systems. Serves in the lead role for training and other company-wide capital initiatives. (30%)
  • Perform all monthly, quarterly, yearly, and ad hoc capital reporting using PowerPlan and SAP and other tools for both internal purposes and external purposes where applicable (, Corporate CPM Committee, BRIS, SOX, SEC, Utility Commission, etc.). Develops companywide reports as needed. (15%)
  • Serve as primary liaison between Engineering/Capital and Accounting, Finance, Rates, Tax. and Utility Plant Accounting on all Capital Program Management (CPM) topics. Ensures all capital financial data and costs are accurately provided to Finance Representative. (15%)
  • Provide support on Enterprise-Wide projects and initiatives related to Capital Program Management including, but not limited to, the development of policies and practices, and selection and implementation of software tools. (5%) 
Knowledge/Skills
  • Strong verbal and written communications skills (e.g., report writing, listening, and presentation).
  • Strong interpersonal skills (e.g., tact/diplomacy, persuasion, team building, cooperation, leadership, ability to motivate others.
  • Computer literacy. Competent in the use of work processing, spreadsheet, flow-charting. (Excellent Microsoft Office skills: Word, Excel, PowerPoint)
  • Financial analysis skills, including budget management and basic accounting knowledge.
  • Ability to work independently on complex projects of large scope.
  • Strong quantitative and analytical skills; attention to detail. 
  • Strong PowerPlan and SAP knowledge.
  • Knowledge of water and/or wastewater engineering and/or operations. 
Experience/Education
  • Bachelor's Degree (required) in business, accounting, finance, or engineering (water and/or wastewater related).
  • Five (5) to seven (7) years’ experience, post bachelors degree
Work Environment
  • 90 – 95 % Office Environment
Travel Requirements
  • 5-10% within respective Operating Unit(s).
  • Occasional travel outside of respective Operating Unit(s). 
Competencies
Champions safety
Customer obsessed
Cultivates innovation
Drives Results
Nimble learning

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

What American Water employees say

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About American Water

Sourced by ZipRecruiter

With a history dating back to 1886, American Water (NYSE: AWK) is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,500 dedicated professionals who provide regulated and regulated-like drinking water and wastewater services to more than 14 million people in 24 states. American Water provides safe, clean, affordable and reliable water services to our customers to help keep their lives flowing.

Industry

Utilities

Company size

5,001 - 10,000 Employees

Headquarters location

Camden, NJ, US

Year founded

1886

Social media

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