Customer Program Manager Jobs in Wantagh, NY (NOW HIRING)

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.
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Position Summary:
We have an exciting opportunity to join our team as a Program Manager.
In this role, the successful candidate We have an exciting opening for a Program Manager position within the Ronald O. Perelman Department of Emergency Medicines Clinical Operations Division. In this role, the successful candidate will work under the direction of the Assistant Director for Clinical Operations and departmental leadership.
The Program Manager will be provide support and project management for all initiatives within the clinical mission spanning multiple sites including the Ronald O. Perelman Center for Emergency Services at NYU Langone- Tisch Hospital, the Emergency Department Observation unit, the NYU Langone Health- Brooklyn Emergency Department, The Home Depot Emergency Department at Cobble Hill, Bellevue Hospital, our Virtual Urgent Care Service and Samuels Orthopedic Immediate Care Center encompassing over 615,000 patient visits annually.

Job Responsibilities:

Demonstrates knowledge of the organizations Core Values and incorporates them into the performance of duties.
Partners with the Assistant Director for Clinical Operations to meet annual strategic and operational goals and ensure operational excellence.
Tracks and prepares ongoing metrics and reports findings to stakeholders on projects, financials, goals, performance reviews, and other data needs.
Provides project management support for new and ongoing clinical initiatives, including scheduling and leading meetings with key stakeholders and teams, drafting agendas and meeting minutes, developing process maps and protocols for review, ensuring completion of action items, establishing reporting infrastructure, and monitoring post-implementation progress.
Clinical schedule oversight - Provides general supervision of clinical scheduling processes across faculty, APPs, and residents.
Assists with the credentialing and onboarding process for new providers as needed.
Assists with ad hoc analyses related to staffing, finances, and other operational requests.
Participates in special projects and performs other duties as required.
Manages development and donor relationships, prepares reports to share with donors, and coordinates donor dinners and events
Coordinates schedules, activities, and special events, including conference preparation and related functions.
Assists with virtual urgent care services as needed, supporting all aspects of virtual urgent care operations.
Maintains the ED volume tracker and analyzes key clinical performance metrics.
Assists with QSPI initiatives as needed.

Minimum Qualifications:
To qualify you must have a Bachelor's degree or equivalent in business administration, health care administration, or related field.
Two years of experience coordinating Project/Programs or programs or an equivalent combination of education and experience.
Ability to interface effectively with all levels of management and must work and communicate effectively with both internal and external customers; works effectively both independently and within a team environment.
Effective verbal and written communication skills, and strong analytical, organizational, and interpersonal skills
Time management skills and ability to work well under pressure.
Ability to multitask while paying attention to details.
Proficiency in Microsoft Office applications, including Word, Excel, Access, PowerPoint, and Outlook, and familiar with internet-based applications.

Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
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NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $84,577.92 - $100,900.80 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

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