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Customer Program Manager Jobs in Syosset, NY (NOW HIRING)

NYU Langone Health

Program Manager

Manhattan, NY · On-site

The Program Manager will be provide support and project management for all initiatives within the ... and external customers; works effectively both independently and within a team environment.

Gartner

Program Manager

Stamford, CT · Hybrid

The Program Manager will work on a variety of activities focused on supporting the lead conference ... Conduct market research, advisory boards, and other customer insights channels in order to ...

Shield

Program Manager

New York, NY · On-site +1

$160K - $175K/yr

Description We are looking for a talented Program Manager to join our team ... You are an exceptional individual who excels in both project and customer management. You adeptly ...

NYULMC

Program Manager

New York, NY · On-site

The Program Manager will be provide support and project management for all initiatives within the ... and external customers; works effectively both independently and within a team environment.

NYU Langone Health

Program Manager

Manhattan, NY · On-site

The Program Manager will be provide support and project management for all initiatives within the ... and external customers; works effectively both independently and within a team environment.

Uber Technologies, Inc.

Program Manager

New York, NY · On-site

As a Program Manager, you'll be responsible for the strategy and execution of initiatives that ... Define and implement agent-customer communication standards. * Help define quality for user-facing ...

SmartChoice

Program Manager

Manhattan, NY · On-site

$120 - $145/hr

The Program Manager is responsible for leading SmartChoice Communications' project delivery and ... Establishes KPIs and performance metrics aligned with customer satisfaction, revenue growth, and ...

Uber Technologies, Inc.

Program Manager

New York, NY · On-site +1

As a Program Manager, you'll be responsible for the strategy and execution of initiatives that ... Define and implement agent-customer communication standards. * Help define quality for user-facing ...

Handshake

Program Manager

Manhattan, NY · On-site

$110 - $160/hr

... hiring a Program Manager to support our Employer Customer Success team in driving adoption ... In this role, you will collaborate closely with Account Managers and Customer Success Managers to ...

Handshake

Program Manager

New York, NY · On-site

$108K - $135K/yr

... hiring a Program Manager to support our Employer Customer Success team in driving adoption ... In this role, you will collaborate closely with Account Managers and Customer Success Managers to ...

twentysix

Program Manager

Manhattan, NY · On-site

$75 - $180/hr

Who We Are VML is a leading creative company that combines brand experience, customer experience ... Our Program Managers are adept at understanding both the big picture and the granular details ...

VML

Program Manager

New York, NY · On-site

Who We Are VML is a leading creative company that combines brand experience, customer experience ... Our Program Managers are adept at understanding both the big picture and the granular details ...

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Customer Program Manager information

See Syosset, NY salary details

$9

$56

$88

How much do customer program manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer program manager in Syosset, NY is $56.49, according to ZipRecruiter salary data. Most workers in this role earn between $37.64 and $72.55 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Syosset, NY are hiring for Customer Program Manager jobs?

Cities near Syosset, NY with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Syosset, NY as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $117,502 per year, or $56.5 per hour.

Program Manager

Shield Financial Compliance

Manhattan, NY • On-site

$120 - $160/hr

Other

Posted yesterday

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Job description

We are looking for a talented Program Manager to join our team! You are an exceptional individual who excels in both project and customer management. You adeptly handle escalations and conflicts, turning complex situations into opportunities. You will also be a master in matrix management, motivating and driving internal and external teams to success. You are highly skilled in enforcing project management framework & tools with a CAN DO attitude, and demonstrate independent and self-managed capabilities. You will be preparing comprehensive plans for EVERYTHING, including strategic and tactical plans, based on risk analysis and mitigation strategies. Also, projects monitoring and professional data-driven status reporting are key strength points. You will drive the organization to a continuous improvement and learning mode, with respective initiatives and culture. You excel in working with and managing large enterprise customers, understanding their processes, constraints, budgets and all related aspects, leveraging this knowledge to enhance customer satisfaction and sentiment during the implementation phase. You come from a technology/software product company background, with hands-on experience managing technical projects and working closely with R&D, integration, QA and other technical disciplines internally, alongside enterprise customers externally. You are expected to develop a working technical understanding of the system itself - able to translate technical capabilities into practical usability for customers, not just manage the project shell around it. This role will serve as Shield's primary and first point of presence in North America, so you must be highly comfortable working independently, with sound judgment and minimal oversight. Let’s get down to business.

What You’ll Do:
  • Manage large scale projects E2E from initiation to closure, for enterprise customers.
  • Enforce the Shield project framework methodology internally & externally while managing the project.
  • Serve as the primary and first point of contact/presence for Shield in North America.
  • Maintain direct contact with customers and build long term relationships, with project teams and key senior stakeholders from the customer side.
  • Customer management during the project life cycle.
  • Manage project scope, plan and content control inbound and outbound.
  • Inbound matrix management of various tech disciplines - integration engineers, QA, R&D, etc.
  • Manage risks and create the respective mitigation and contingency plans.
  • Define, prioritize, negotiate and communicate customer requirements inbound.
  • Ensure that all project deliverables meet the required quality standards and are delivered on time.
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