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Customer Program Manager Jobs in Princeton, NJ (NOW HIRING)

Parloa

Technical Program Manager

New York, NY · On-site

$141K - $182K/yr

About Parloa Parloa's mission is to make every customer conversation feel effortless for both ... About the Role As a Technical Program Manager at Parloa, you will lead the end-to-end delivery of ...

Legora

Partner Program Manager

New York, NY · On-site

$204K - $240K/yr

We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No ... The Role Legora is seeking a Partner Program Manager to design, launch, and refine the operational ...

New

Fundraise Up

Solutions Program Manager

New York, NY

$130K - $140K/yr

Skills & Qualifications * 5+ years of experience in Program Management, Business Operations, or Strategy, ideally within a SaaS Solutions Engineering, Sales Engineering, or Customer Success ...

VML

Program Manager - Freelance

New York, NY

Freelance Program Manager - Pharma Division: Health Location: NYC - Hybrid Who we are looking for ... CRM, etc.) * PMP certification is nice to have and successful implementation of Agile a plus

VML

Program Manager - Freelance

New York, NY · On-site

Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer ... Freelance Program Manager - Pharma Division: Health Location: NYC - Hybrid Who we are looking for:

Mixpanel

Startup Program Manager

New York, NY · On-site +1

As Startup Program Manager, you'll own the day-to-day execution of the program: building and ... Experience with CRM or marketing automation tools (Salesforce, HubSpot). * Fluency in additional ...

SHI

Partner Program Manager

Somerset, NJ · On-site

Customer field events and premier events * Trade shows * Partner training programs * Partner ... Manage partner sponsorships within Asana, ensuring stakeholders have real-time visibility into ...

HIFI Bridge, Inc

Payments Program Manager

New York, NY · On-site

$135K - $180K/yr

It doesn't today - but technology is finally catching up to what customers expect: instant, global ... THE ROLE As Program Manager, you'll own the design, launch, and scaling of our debit card and ...

SHI

Partner Program Manager

Somerset, NJ · On-site

Customer field events and premier events * Trade shows * Partner training programs * Partner ... Manage partner sponsorships within Asana, ensuring stakeholders have real-time visibility into ...

Pyramid IT

MDM Program Manager

Edison, NJ · On-site

$120K - $120K/yr

... customer master (exposure to HCP, HCO and affiliation data is a plus) 3. Strong communication and stakeholder management skill required. Needs to have experience in planning and managing project ...

HIFI

Payments Program Manager

New York, NY · On-site

$135K - $180K/yr

It doesn't today -- but technology is finally catching up to what customers expect: instant, global ... THE ROLE As Program Manager, you'll own the design, launch, and scaling of our debit card and ...

Google

Technical Program Manager

New York, NY · On-site

$141K - $182K/yr

Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner ... Manage program escalations and independently triage technical issues, assessing their impact and ...

Motorola

Technical Program Manager

New York, NY · On-site

$141K - $182K/yr

Program Leadership * Own the end-to-end delivery of complex, cross-functional programs spanning ... CRM, and marketing technology, sufficient to plan, oversee, and troubleshoot without building

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Customer Program Manager information

See Princeton, NJ salary details

$9

$56

$89

How much do customer program manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer program manager in Princeton, NJ is $56.69, according to ZipRecruiter salary data. Most workers in this role earn between $37.79 and $72.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Princeton, NJ are hiring for Customer Program Manager jobs? Cities near Princeton, NJ with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Princeton, NJ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $117,915 per year, or $56.7 per hour.

Technical Program Manager

Parloa

New York, NY • On-site

$141K - $182K/yr

Full-time

Re-posted 13 days ago

Job description

About Parloa
Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges.
It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.
About the Role
As a Technical Program Manager at Parloa, you will lead the end-to-end delivery of enterprise Agentic AI deployments, owning execution across complex customer implementations from kickoff through go-live and hypercare. You will act as the central delivery owner across customers, internal delivery teams, and external partners, ensuring enterprise programs are delivered successfully, on time, and at scale.
This is a highly cross-functional, customer-facing role where you will combine structured program leadership with technical delivery coordination, partnering closely with Forward Deployed Engineers, Agent Architects, Product, Sales, Solution Engineering, and partner organizations to drive successful enterprise AI transformations.
You will also play a key role in helping scale Parloa's delivery organization by driving operational rigor, and improving governance processes..
Areas of Ownership
Enterprise Delivery Leadership
  • Own end-to-end delivery across scope, timeline, budget, quality, risks, and dependencies for enterprise AI deployments
  • Lead implementations from SOW kickoff through design, integration, UAT, production go-live, and hypercare
  • Drive execution across cross-functional delivery pods consisting of Forward Deployed Engineers, Agent Architects, and partner teams
  • Maintain project governance across project plans, RAID logs, milestone tracking, risk management, change requests, and escalation handling
  • Proactively identify delivery risks, resource constraints, and implementation blockers while driving alignment across stakeholders
Customer & Stakeholder Management
  • Serve as the primary delivery contact for enterprise customer stakeholders, including executive sponsors and technical leaders
  • Translate business objectives into structured implementation plans with clear ownership, milestones, and success criteria
  • Lead governance meetings, executive updates, steering committees, UAT reviews, and go-live readiness discussions
  • Manage customer escalations and maintain delivery momentum across complex, high-visibility programs
  • Partner closely with Engagement Management post-go-live to support long-term adoption and expansion opportunities
Technical & Cross-Functional Coordination
  • Coordinate technical delivery across integrations, infrastructure, environments, testing, and deployment readiness
  • Partner closely with Product, Sales, Solution Engineering, Support, and Deployment Strategists to ensure smooth customer execution
  • Support pre-sales activities including delivery scoping, resource estimation, SOW reviews, and implementation risk assessment
  • Manage co-delivery execution with SIs, GSIs, BPOs, and external implementation partners
  • Ensure technical and operational dependencies are aligned across all delivery workstreams
Delivery Excellence & Operational Rigor
  • Apply Agile, Waterfall, or Hybrid methodologies based on customer needs and implementation complexity
  • Drive consistency across delivery governance, implementation standards, documentation, runbooks, and operational processes
  • Ensure compliance, security, and data governance requirements are incorporated into delivery planning
  • Mentor junior TPMs and help establish scalable delivery best practices across the broader organization

What Success Looks Like
  • Enterprise Agentic AI deployments launch successfully, on time, and with strong customer outcomes
  • Customers, partners, and internal teams trust you to drive clarity, accountability, and execution across complex enterprise programs
  • Risks, dependencies, escalations, and delivery challenges are proactively managed before impacting implementation success
  • Delivery processes, governance frameworks, and TPM best practices scale effectively as Parloa continues to grow

Who You Are
  • 3+ years of experience in technical program management, enterprise software delivery, consulting, professional services, or customer implementations
  • Proven experience leading complex enterprise deployments involving integrations, multiple stakeholders, and cross-functional delivery teams
  • Strong technical credibility and comfort discussing integrations, APIs, infrastructure dependencies, and implementation trade-offs
  • Experience managing enterprise programs across Agile, Waterfall, and Hybrid delivery methodologies
  • Strong stakeholder management and executive communication skills with the ability to influence alignment across technical and business teams
  • Highly organized, execution-oriented, and comfortable operating in fast-paced, ambiguous environments
  • Strong ownership mindset with the ability to proactively drive issues to resolution and maintain delivery momentum
Nice to Have
  • Experience with conversational AI, LLMs, or enterprise AI deployments
  • Exposure to CCaaS platforms, APIs, or enterprise integrations such as Genesys, Five9, NICE, or Avaya
  • Experience supporting pre-sales scoping, SOW development, resource estimation, or delivery planning
  • PMP, Scrum Master, Agile, or related certifications
  • Experience working with SIs, GSIs, BPOs, or multi-region enterprise delivery programs
  • Passion for AI tooling, operational excellence, and delivery process optimization

Our recruiting process:
Talent Acquisition → Hiring Manager → Technical Case Study & Stakeholder Interview(s) → Bar Raiser
Why Parloa?
We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences. We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.
At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that's evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package.
Salary Range
$120,000-$140,000 USD
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e-verify employer in the USA. Please click here to learn more.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

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