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Customer Program Manager Jobs in Princeton, NJ (NOW HIRING)

Ameriinfovets

Delivery Program Manager

New York, NY · On-site

$85 - $90/hr

Delivery Program Manager - (Hybrid, 2 Days Onsite per Month) Client: JetBlue Airways Location: New ... Customer Support, and external business partners. Key Responsibilities Clarity on Scope & Outcomes ...

ADB

Strategic Program Manager

New York, NY · On-site

We are a customer-centric partner providing innovative solutions. The safety, well-being, and ... Strategic Program Manager CLASSIFICATION: Exempt POSITION OVERVIEW: ADB is a Nationwide full ...

Cypress HCM

Insights Program Manager

New York, NY · Hybrid

$49.21 - $58.05/hr

Insights Program Manager Overview: * We are the world's largest professional network, built to help ... Close partnership with your internal customers will provide unlimited learning and growth ...

vivenu GmbH

Community Program Manager

New York, NY

$80K - $100K/yr

Insight Sharing & CRM Ownership: Keep ambassador and event data organized and actionable. Share ... Event & Program Management Skills: Experience planning and executing high-impact events, workshops ...

vivenu GmbH

Community Program Manager

New York, NY

$80K - $100K/yr

Insight Sharing & CRM Ownership: Keep ambassador and event data organized and actionable. Share ... Event & Program Management Skills: Experience planning and executing high-impact events, workshops ...

zerohash

Senior Program Manager

New York, NY · Remote

$126K - $127K/yr

Drive strategic internal initiatives and support customer implementation programs * Work closely with the Implementation Manager for client delivery * Provide cross-functional coordination and ...

vivenu GmbH

Community Program Manager

New York, NY · On-site

$80K - $100K/yr

Insight Sharing & CRM Ownership: Keep ambassador and event data organized and actionable. Share ... Event & Program Management Skills: Experience planning and executing high-impact events, workshops ...

Zero Hash

Senior Program Manager

New York, NY · On-site +1

$126K - $127K/yr

Drive strategic internal initiatives and support customer implementation programs * Work closely with the Implementation Manager for client delivery * Provide cross-functional coordination and ...

NYULMC

Program Manager, AI

New York, NY · On-site

We have an exciting opportunity to join our team as a Program Manager, AI. Reporting to the ... Translate agent capabilities into clear customer value, develop business cases and market ...

Quest Global

Technical Program Manager

New York, NY · On-site

$141K - $182K/yr

... customers. As a team of remarkably diverse engineers, we recognize that what we are really ... Research Program Management: Coordinate research initiatives spanning new sensor technologies, AI ...

Quest Global

Technical Program Manager

New York, NY · On-site

$141K - $182K/yr

... customers. As a team of remarkably diverse engineers, we recognize that what we are really ... Research Program Management: Coordinate research initiatives spanning new sensor technologies, AI ...

CoreWeave

Technical Program Manager

New York, NY

$141K - $182K/yr

We build and operate high-throughput, low-latency infrastructure so customers can achieve ... Define program scope, milestones, and success metrics while managing risks and dependencies

Quest Global

Technical Program Manager

New York, NY · On-site

$141K - $182K/yr

... customers. As a team of remarkably diverse engineers, we recognize that what we are really ... Research Program Management: Coordinate research initiatives spanning new sensor technologies, AI ...

NBCUniversal

Design Program Manager

New York, NY · Hybrid

Our impact is rooted in improving the communities where our employees, customers, and audiences ... We're looking for a highly organized and proactive design program manager to support our design and ...

Consertus, Inc.

Senior Program Manager

New York, NY · Hybrid

$150K - $202K/yr

Previous experience in customer-facing, partner facing, customer success, account management or ... Strong background in program controls (schedule, cost, risk, reporting) * Experience supporting or ...

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Showing results 21-40

All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Princeton, NJ

Customer Program Manager information

See Princeton, NJ salary details

$9

$56

$89

How much do customer program manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer program manager in Princeton, NJ is $56.69, according to ZipRecruiter salary data. Most workers in this role earn between $37.79 and $72.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Princeton, NJ are hiring for Customer Program Manager jobs? Cities near Princeton, NJ with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Princeton, NJ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $117,915 per year, or $56.7 per hour.

Delivery Program Manager

Ameriinfovets

New York, NY • On-site

$85 - $90/hr

Full-time

Re-posted 28 days ago

Job description

Position / Job Title: Delivery Program Manager - (Hybrid, 2 Days Onsite per Month) Client: JetBlue Airways Location: New York, NYDelivery Program Manager - Loyalty Products (Program & Partnerships Space) The Delivery Program Manager ensures dependable, cross-functional delivery of Loyalty initiatives within the Program and Partnership ecosystem. This role minimizes dependency delays, controls budget variance, and safeguards discovery efforts-while keeping all stakeholders aligned on scope, goals, and measurable outcomes. The position works closely with teams across Digital, Commercial Tech, Data, Cybersecurity/Fraud, Loyalty Marketing, Customer Support, and external business partners. Key Responsibilities Clarity on Scope & Outcomes Fully internalize each initiative's purpose, goals, and success metrics. Maintain a concise one-page narrative for each initiative. Confidently communicate to diverse audiences (executives, engineers, marketers, finance, support, partners) - explaining the technology, customer impact, and business value in clear, plain language. Dependency Management & Critical Path Control Create and maintain dependency maps and delivery contracts (definition of ready/done, handoff SLAs). Actively reduce dependency delays, improve lead times, and raise the Delivery-Contract Hit Rate. Discovery Protection & Enablement Ensure 20-30% of team capacity is preserved for discovery work. Secure necessary user/data access to support experiments. Track key discovery metrics such as experiments per month, time-to-decision, and pre-commit validation rates. Risk & Issue Management (RAID Hygiene) Identify and escalate high-impact risks at least two sprints before potential impact. Drive ownership and mitigation tracking, ensuring minimal blocker aging and no unexpected "red" statuses. Financial Management & Controls Maintain financial discipline through forecast-to-actual tracking (target variance within ±5-10%). Conduct variance analysis, enforce change-order controls, manage SOW/vendor contracts, timesheets, and resource allocation. Provide "dollars at risk" reporting directly tied to outcome delivery. Cadence & Governance Run an efficient operating rhythm: daily standups, weekly 30-minute decision syncs, bi-weekly demos, and monthly financial reviews. Executive Communication Prepare a single-slide summary per initiative, covering KPIs, top three risks, next two key decisions, and budget-to-date versus forecast. Out of Scope Product backlog, scope, or UX decision-making Root-cause analysis of operational or technical issues Qualifications 7-10 years of experience leading complex, multi-team delivery programs (experience in travel, airline, loyalty, or eCommerce industries preferred). Demonstrated success in reducing scope or complexity to meet delivery goals-with measurable results. Broad understanding across technology, customer experience, marketing, finance, and operations, with deep expertise in program delivery and financial management. Exceptional communication skills - able to translate complex information into concise, actionable insights for varied audiences.