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Customer Program Manager Jobs in Needham, MA (NOW HIRING)

RISE Robotics

Technical Program Manager

Somerville, MA · On-site

$140K - $182K/yr

Engineering Program Manager / Technical Program Manager RISE Robotics is hiring an Engineering ... Translate customer and business requirements into structured engineering program plans with clear ...

RISE Robotics

Technical Program Manager

Somerville, MA · On-site

$140K - $182K/yr

Engineering Program Manager / Technical Program Manager RISE Robotics is hiring an Engineering ... Translate customer and business requirements into structured engineering program plans with clear ...

RISE Robotics

Technical Program Manager

Somerville, MA · On-site

$140K - $182K/yr

Engineering Program Manager / Technical Program Manager RISE Robotics is hiring an Engineering ... Translate customer and business requirements into structured engineering program plans with clear ...

OSI Systems, Inc

Senior Program Manager

Billerica, MA · On-site

$185K/yr

Serves as primary customer point of contact for execution of assigned customer contract(s) and ... Direct and manage program development from beginning to end, overseeing quality control throughout ...

Boutique Recruiting

Program Manager

Braintree, MA · On-site

$160K - $190K/yr

Engage with customers, including government program offices, to maintain transparency and address ... Manage program budgets, ensuring compliance with financial targets * Facilitate clear communication ...

Diamond Antenna and Microwave

PROGRAM MANAGER

Brockton, MA · On-site

$120K - $140K/yr

Position Summary The Program Manager - RF Engineering is responsible for leading the planning ... Coordinate design reviews, technical readiness reviews, and customer milestone meetings. * Monitor ...

DIAMOND ANTENNA & MICROWAVE

PROGRAM MANAGER

Brockton, MA · Hybrid

$120K - $140K/yr

Description Position Summary The Program Manager - RF Engineering is responsible for leading the ... Coordinate design reviews, technical readiness reviews, and customer milestone meetings. * Monitor ...

Archimedic Inc

Program Manager

Waltham, MA · On-site

The Program Manager role leads technical medical device programs. This role reports to the Vice ... Customer Focus: Provide professional, reliable, and prompt service to internal and external ...

Boutique Recruiting

Program Manager

Braintree, MA · On-site

$160K - $190K/yr

Manage program scope, schedules, budgets, financial performance, and customer satisfaction ... Coordinate cross-functional teams including engineering, manufacturing, quality, supply chain ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Needham, MA

Customer Program Manager information

See Needham, MA salary details

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$92

How much do customer program manager jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer program manager in Needham, MA is $58.91, according to ZipRecruiter salary data. Most workers in this role earn between $39.28 and $75.67 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Needham, MA are hiring for Customer Program Manager jobs?

Cities near Needham, MA with the most Customer Program Manager job openings:

Customer Program Manager jobs near you

Technical Program Manager

RISE Robotics

Somerville, MA • On-site

$140K - $182K/yr

Full-time

Re-posted 9 days ago

Job description

Engineering Program Manager / Technical Program Manager

RISE Robotics is hiring an Engineering Program Manager to support disciplined execution of software-enabled hardware programs within a cross-functional team. This role focuses on planning, coordination, and delivery across mechanical, electrical, and software engineering, in close partnership with product, operations, and leadership.

This is not a people-management role and not a manufacturing program role. It is an execution and coordination role focused on translating customer and business requirements into clear engineering plans, and ensuring commitments are reasonable, visible, and upheld across the organization.

You will work as part of a broader team, supporting delivery by creating clarity around priorities, dependencies, and risks so teams can execute effectively.

This role will be on-site in Somerville, MA 4-days per week. 

What you'll do
  • Support execution of engineering programs for commercial and government customers, from requirements definition through validation and delivery
  • Translate customer and business requirements into structured engineering program plans with clear scope, milestones, dependencies, and ownership
  • Coordinate work across internal engineering teams and external contract resources to meet program objectives
  • Track progress against engineering commitments and surface risks, tradeoffs, and constraints early
  • Ensure commitments are realistic, clearly understood, and upheld as conditions evolve
  • Provide clear visibility into program status, risks, and tradeoffs to support organizational prioritization and decision-making
  • Support validation and test activities to ensure test plans, execution, and results demonstrate compliance with design and customer requirements
  • Partner with operations to align engineering execution with hardware delivery
  • Maintain accurate, up-to-date program artifacts and records in Jira and related tools
  • Identify recurring execution issues and work with stakeholders to improve planning and coordination practices
What success looks like
  • Customer requirements are translated into executable engineering plans with clear ownership and sequencing
  • Engineering commitments are realistic, clearly communicated, and consistently met
  • Commitments are verified through appropriate test and validation demonstrating compliance with design requirements
  • Changes to plans or priorities are surfaced early with clear context and options
  • Leadership has the visibility needed to make prioritization and resourcing decisions
  • Engineering time is spent executing, not resolving coordination gaps or ambiguity
  • Program data is accurate, current, and trusted across the organization

Requirements

  • 3+ years of experience as an Engineering Program Manager, Technical Program Manager, or similar execution-focused role.
  • Hardware industry experience with a focus in electrical and software engineering
  • Prior experience at a B2B startup
  • Bachelors Degree within science, technology, engineering and/or math fields; Electrical and computer engineering are preferred.
  • Experience using Jira or equivalent tools to manage programs, dependencies, and execution tracking
  • Demonstrated experience managing programs that involve both internal teams and external contract resources.
  • Hands-on familiarity with engineering validation and test processes, including requirements traceability, test planning, execution, and interpretation of results.
  • Support government, defense, or regulated customer programs.
  • Ability to translate customer requirements into clear, executable engineering plans
  • Clear written/verbal communication skills with technical and non-technical stakeholders
  • Demonstrated reliability in preparation, follow-through, and stakeholder communication
  • Comfort operating in an environment where priorities may shift, while accountability remains high

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