1

Customer Program Manager Jobs in Mokena, IL (NOW HIRING)

Program Manager - Chicago

Chicago, IL · On-site

$68K - $79K/yr

Becoming the customer's advocate internally to ensure we are meeting our metrics to help them with ... Program Manager will possess: * Experience managing accounts, strongly prefer them to be within ...

Technical Program Manager

Chicago, IL · On-site +1

$89K - $110K/hr

Facilitate customer meetings, technical reviews, and internal program discussions * Ensure project ... Experience managing full product development lifecycles from business award through production ...

Program Manager, Senior

Chicago, IL · On-site

$119K - $120K/yr

The Sr Program Manager will play a critical role in advancing a future-ready insurance platform and operating model that strengthens operational efficiency, scalability, and the customer experience.

Technical Program Manager

Chicago, IL · On-site

$85K - $92K/yr

Facilitate customer meetings, technical reviews, and internal program discussions * Ensure project ... Experience managing full product development lifecycles from business award through production ...

NDE Program Manager

Plainfield, IL · On-site

$118K - $148K/yr

... customers operate safely, reliably, and efficiently across the lifecycle of their facilities ... Overview The NDE Program Manager serves as CB&I Services' Radiation Safety Officer and technical ...

The Program Manager in Arjo's Reprocessing group will execute, manage, and optimize the performance ... Primary point of contact for key accounts, managing day-to-day customer inquiries, operational ...

Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide, and we are looking for passionate Principal Execution Program Manager to help ...

By doing these things we help them create success for their customers and their people. We stand ... As an Agile Program Manager for Managed Services, you will own a portfolio of strategic and ...

The Electrical Program Manager maintains and coordinates the operations and repairs for all ... Responsible for the definition of customer project requirements. * Own, manage, implement, and ...

By doing these things we help them create success for their customers and their people. We stand ... As an Agile Program Manager for Managed Services, you will own a portfolio of strategic and ...

Showing results 21-40

Customer Program Manager information

See Mokena, IL salary details

$8

$53

$83

How much do customer program manager jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for customer program manager in Mokena, IL is $53.20, according to ZipRecruiter salary data. Most workers in this role earn between $35.48 and $68.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What is the average salary for a programme manager?

The average salary for a program manager varies by industry and experience but typically ranges from $80,000 to $130,000 annually. Customer program managers with specialized skills and certifications may earn higher salaries, especially in larger organizations or tech sectors.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What does a customer program manager do?

A customer program manager oversees the planning, execution, and delivery of customer-focused programs to ensure client satisfaction and business objectives are met. They coordinate cross-functional teams, manage timelines and budgets, and communicate with clients to address needs and resolve issues. Strong project management skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Is being a Customer Program Manager stressful?

Customer Program Managers often face stress due to managing multiple projects, meeting client expectations, and coordinating cross-functional teams. The role requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, which can contribute to job stress levels.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Mokena, IL are hiring for Customer Program Manager jobs? Cities near Mokena, IL with the most Customer Program Manager job openings:
Infographic showing various Customer Program Manager job openings in Mokena, IL as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $110,666 per year, or $53.2 per hour.

Associate Program Manager

Thales Defense & Security, Inc.

Aurora, IL • Hybrid

$88K - $113K/yr

Other

Medical, Retirement, PTO

Re-posted 2 days ago


Job description

Thales Defense & Security, Inc. (TDSI) Headquartered in Clarksburg, MD, is a U.S. company that has been serving domestic and international defense Air, Land and Sea domains for 60+ years. With over 1,000 employees, TDSI and its four subsidiaries (Advanced Acoustic Concepts, Digital Receiver Technology, Tampa Microwave, and Trusted Cyber Technologies), supports U.S. Joint Services, special operations forces and multi-national partners with a variety of communication, visualization, signal intelligence/electronic warfare, and sensor/sonar capabilities. TDSI's key technologies include tactical handheld radios, expeditionary satellite terminals, helmet-mounted displays, optics and target recognition capability, advanced radars, undersea sensing and missile systems. Lives depend on what we do! 

Top Benefits (Subject to terms of applicable policies/plans)

  • Competitive Salary
  • Yearly Incentive Compensation Plan
  • Medical insurance for self and eligible family members
  • Generous 401(k) program  - up to 7% company contribution and 100% immediate vesting
  • Tuition Reimbursement
  • Paid wellness, vacation, and holiday leave
  • Paid maternity, paternity, and parental leave
  • 9/80 Work Schedule (every other Friday off)
  • Hybrid working environment

The Helmet Mounted Display (HMD) business unit of Thales Defense & Security, Inc. is a leading innovator in helmet mounted display technology.  We have an opening for an Associate Program Manager (PM) in our Aurora, IL office to support development and production programs in the military market.

This position will report to the Director of Program Management and requires close coordination with other departments including Engineering, Production, Quality Assurance, Finance, Business Development, and Contracts. Coordination with Thales Group offices in other countries may also be required to successfully execute joint programs. 

Responsibilities

  • Management of multiple assigned projects ensuring compliance with all Thales program management processes and procedures, including development of program plans, task definitions, schedules, budgets, program technical requirements, resource requirements and risk management on all assigned programs.
  • Provision of timely reporting to senior program management leadership with details on program status and performance.
  • Conduct regular cross-functional meetings to review status towards objectives and identify issues early in the program.
  • Responsible for customer communication and satisfaction, including follow-on business quotes and proposals.
  • Management of technical and financial risks and ability to lead/conduct of technical reviews.
  • Responsible for acting as Capture Lead for specific proposal efforts, while supporting additional proposal efforts with budget and schedule information.
  • Responsible for ensuring coordination of activities with subcontractors, vendors and suppliers as necessary to support assigned programs.
  • Responsible for ensuring effective scope directions from the customer and suppliers are appropriately processed through the contract.
  • Coordinate and foster proper communication between the customer and the program team.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • U.S. Citizenship required. - Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.
  • Bachelor's degree required, preferably in related technical field.
  • Minimum of 2 - 4 years' experience as an engineer (software, electrical, mechanical, systems, etc.). Previous Program Management experience preferred.
  • Basic accounting and financial knowledge and profit-oriented business sense as well as effective negotiating skills.
  • Excellent organizational skills and work ethic.
  • Ability to work in a team environment and interact with employees in all departments and functions.
  • Computer proficiency required and experience with Microsoft Project or equivalent.
  • Excellent written and verbal communications skills with experience managing small teams, working effectively in a matrix team structure, setting business growth objectives and achieving results.
  • Ability to travel up to 25% domestically and internationally.

 

Preferred Qualifications 

  • US government/ DOD contracting experience/ understanding of required processes for reporting through major defense contractors highly preferred.
  • Commercial Avionics Industry background.
  • Experience working cross functionally along with a familiarity of full product lifecycle for complex systems.
  • Experience with avionics modification programs for either fixed and/or rotary wing.
  • EVMS experience.
  • PMP certification.
  • Conversational fluency in French or Korean. 

The annualized pay range for this role is $88,562-$113,163 USD along with a target incentive compensation plan (ICP) of 10%. The pay range provided is a good faith estimate representative of the experience level for the role described above.  TDSI considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

For specific questions about this job posting, candidates may contact the recruiter at careers@thalesdsi.com.

Thales Defense & Security, Inc. is committed to non-discrimination as applicable under federal, state and local laws.  We are an E-Verify Employer. 

If you need an accommodation or assistance in order to apply for a position with Thales Defense & Security, Inc., please call Human Resources at 202-961-1016.

#LI-JD1 #LI-Hybrid