Customer Program Manager Jobs in Leander, TX (NOW HIRING)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:

Job Title

Program Manager, Professional Education

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify forfree medical coverage in ourHealth Investment Plan (HIP) PPOmedical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of lifechanging technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

The Opportunity

This position works out of our Austin, TX office or Pleasanton, CA office in the Heart Failure Division. Leading an active lifestyle is important to the many people we serve. In Abbott's Heart Failure (HF) business, we're developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives.

Our Program Manager of Professional Education has primary responsibility to develop the strategy and support the coordination of educational activities for Abbott customers and other external stakeholders. This individual will be responsible for supporting Abbott heart failure educational priorities. They will tactically execute key programs to increase awareness and engagement with both patients and HCPs to drive consideration and adoption of Abbott heart failure solutions.

Activities include speaker programs, product training, live case observation, and all other training programs in collaboration with Marketing, Clinical, Sales, and the broader HF Education Team. Skills in market development and the development of multi-channel educational strategies leveraging best practices in adult learning including developing curricula and content for continuing education modules, Learning Management System module creation and development, and content for local, national, and customer programs is essential. This role will report to the Senior Manager of Professional Education Heart Failure Therapies.

What You'll Work On

• Manage and oversee the educational strategies related to activities, modules, and programs serving Abbott Heart Failure Therapies.
• Develop and execute effective education initiatives to drive market growth and adoption of assigned products with both patients and HCPs.
• Able to design appropriate programs to educate and train HCPs on safe and effective use of Abbott Heart Failure products and guideline/evidence-based clinical management.
• Understand key market trends, barriers, customer insights, and competitive information to identify customer needs and education opportunities at local, regional, and national levels.
• Leads, influences, coaches, cross-functional teams to enable successful educational activities for customers & other external stakeholders. Leverage expertise from within the organization to accomplish operational and training objectives.
• Partners cross-functionally with Marketing, Sales, Clinical Affairs, Medical Affairs, Regulatory, and other departments as needed to establish and lead the development of educational project priorities and allocate resources appropriately.
• Manage and implement short and long-term plans to ensure educational activities and programs are in place to meet business objectives and ensure alignment and coordination with appropriate functional partners.
• Develop and implement educational strategies using techniques such as e-learning, self-learning, web-based learning, experiential learning to meet the training needs.
• Develop, implement, train and monitor effectiveness of educational activities and programs. Adapt activities and priorities to meet business objectives and priorities.
• Ensure effective contracting and implementation of educational training modules, training programs, and other educational program activities.
• Facilitates the adoption of programs and tools by Abbott Heart Failure Commercial teams outside of the United States.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

Required Qualifications

• Bachelor's or Master's Degree from an accredited university.
• At least 5 years' experience in heart failure as a clinician or in industry.
• Solid leadership and people management skills, including demonstrated ability to coach, mentor and develop employees.
• Significant experience in identifying and driving operational change and excellence.
• Excellent verbal and written communication skills.
• Excellent technical aptitude in Education.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Strong leadership skills, including the ability to set goals and provide positive and constructive feedback respectfully to build positive relationships and improve business results.
• Ability to work effectively within a team in a fast-paced changing environment.
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
• Multi-tasks, prioritizes and meets deadlines in timely manner. Strong organizational, planning, and follow-up skills and ability to hold others accountable.
• Ability to travel approximately 40%, including internationally.

Preferred Qualifications

• Candidates with Abbott Heart Failure product experience will be preferred
• Candidates with experience related to Hospital/Clinic program growth and/or prior marketing roles will be preferred
• Experience working in a broader enterprise/cross division business unit model preferred.

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.

The base pay for this position is

$99,300.00 - $198,700.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:Marketing SupportDIVISION:HF Heart FailureLOCATION:United States > Austin : 8701 Bee Caves RdADDITIONAL LOCATIONS:United States > Pleasanton : 6101 Stoneridge DrWORK SHIFT:StandardTRAVEL:Yes, 50 % of the TimeMEDICAL SURVEILLANCE:NoSIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf