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Customer Program Manager Jobs in Irvington, NJ (NOW HIRING)

Etsy

Program Manager, Customer Operations

New York, NY · On-site

$107K - $139K/yr

Etsy is seeking a Program Manager to join our Customer Operations (CO) organization. As a key member of the lean and productive Program Management team within CO, you will be responsible for ...

IQVIA

Program Manager, Client Services

New Providence, NJ · On-site

$66K - $166K/yr

We help customers gain insight and access to their markets and ultimately demonstrate their product ... The Program Manager manages the relationships with the manufacturer and Access or Affordability ...

IQVIA

Program Manager, Client Services

New Providence, NJ · On-site

$66K - $166K/yr

We help customers gain insight and access to their markets and ultimately demonstrate their product ... The Program Manager manages the relationships with the manufacturer and Access or Affordability ...

Crane Company

Program Manager

West Caldwell, NJ · On-site

Program management responsibilities extend from customer proposal, to program inception, through the successful transition to production processing after completion of qualification testing ...

Crane Company

Program Manager

Caldwell, NJ · On-site

Program management responsibilities extend from customer proposal, to program inception, through the successful transition to production processing after completion of qualification testing ...

AVTC Group

Program Manager

Springfield, NJ · On-site +1

Program Manager The Program Manager • Financial Controls - assuring Programs are performed within ... customers • Other important elements for success are a clear understanding of business ...

Tek Ninjas

Program Manager

Manhattan, NY · On-site

Program Manager Duration: 6 -12+ Months Location - NYC, NY onsite Lead the establishment and scaling of the Actimize Customers Take immediate ownership of client programs and professional services ...

Magellan

Program Manager

Corona, NY · On-site

$60K - $70K/yr

The Program Manager will act as the primary liaison with customers and suppliers, ensuring timely program execution, maintaining strong relationships, and driving results aligned with organizational ...

Magellan Aerospace Corporation

Program Manager

Corona, NY · On-site

$60K - $70K/yr

The Program Manager will act as the primary liaison with customers and suppliers, ensuring timely program execution, maintaining strong relationships, and driving results aligned with organizational ...

INSPYR Solutions

Program Manager

New York, NY · On-site

$80 - $95/hr

Program Manager Location: Remote (New York City Preferred) Duration: Through end of year 2026 Pay ... Influencer * CRM * Web/eCommerce integrations * Animation Preferred Qualifications * 9+ years of ...

Magellan

Program Manager

Corona, NY · On-site

$60K - $70K/yr

The Program Manager will act as the primary liaison with customers and suppliers, ensuring timely program execution, maintaining strong relationships, and driving results aligned with organizational ...

Staffingine LLC

Program Manager

New York, NY · On-site

Program Manager Job Location: NYC, NY Job Type: Contract * 15 years of Experience in Digital ... Identify and communicate with the customer for any new business opportunities * Responsible for ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Irvington, NJ

Customer Program Manager information

See Irvington, NJ salary details

$9

$55

$86

How much do customer program manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer program manager in Irvington, NJ is $55.16, according to ZipRecruiter salary data. Most workers in this role earn between $36.78 and $70.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Irvington, NJ are hiring for Customer Program Manager jobs? Cities near Irvington, NJ with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Irvington, NJ as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $114,737 per year, or $55.2 per hour.

Program Manager, Client Services

IQVIA, Inc.

New Providence, NJ • On-site

$66K - $166K/yr

Full-time

Re-posted 4 days ago

IQVIA rating

8.1

Company rating: 8.1 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

61st of 223 rated it services

Job description

Internal Job Description
**The purpose of this posting is to build up our database with candidates who have a skill set that meet the requirements below for future opportunities**
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians and patients. A significant part of our business is acting as the company's sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.
The Program Manager manages the relationships with the manufacturer and Access or Affordability Support Services Division and supervises and coordinates daily workflow of staff within the specific manufacturer program. Additionally, this role provides strategic client management, coupled with virtual program call center oversight and management.
Primary Responsibilities:
  • Determine work procedures and expedites daily workflow of specific Client
  • Schedule staff and make necessary changes to reduce overtime to limit company expenses
  • Monitor and verify call center staff phone calls with patients, providers, and third-party payers
  • Review accuracy on insurance and provider communication for faxing
  • Address staff and customer questions and recommend corrective services
  • Update SOPs per client request and/or change in protocol while maintaining version control
  • Collect research and data to compile into reports and presentations
  • Delegated to be the direct point of contact with client
  • Provide product/service information to customers, providers, and fellow employees
  • Provide key updates and quarterly business reviews for client
  • Keep equipment operational by following established procedures and report malfunctions

Additional Responsibilities:
  • Updates job knowledge by participating in educational opportunities

Required Qualifications:
  • To be eligible for this position, you must reside in the same country where the job is located.
  • Bachelor's Degree or equivalent combination of education and experience.
  • Five years of relevant work experience.
  • Call center management/supervisor experience.
  • Strong analytical mind with problem-solving aptitude.
  • Exceptional verbal and written communication skills.
  • Minimum 5-7 years of pharmacy, healthcare, or related work experience.
  • Data entry skills and ability to type 30wpm+.
  • Understanding of insurance and adjudication processes
  • Proficient in cross training in various departments, knowledge of interdepartmental coordination and communication procedures
  • 1-2 years of experience using IQVIA data and products preferred.

Skills and Abilities:
  • Understanding pharmacy and medical co-pay claims processing
  • Proficient in PC applications.
  • Business acumen (knowledge of the pharmaceutical industry, including the applications for IQVIA data)
  • Change management/process analysis skills.
  • Strong communication skills, including ability to train, present and deal tactfully with clients.
  • Project management experience in overseeing or contributing in difficult, multi-discipline projects Managerial skills, including a strong focus on team building.
  • Knowledge of IQVIA databases and report creation process.

#LI-CES
#LI-DNP
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role, when annualized, is $66,500.00 - $166,200.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

What IQVIA employees say

Pay

Benefits

Hours and flexibility

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About IQVIA

Sourced by ZipRecruiter

At IQVIA, we are passionate about helping customers and partners improve results and patient outcomes. Everything we do contributes to this vision for creating a healthier world. In today’s healthcare environment, it’s not only about how much data, information, and technology you have at your fingertips – it’s what you do with it. IQVIA is focused on making intelligent connections for customers across the entire healthcare ecosystem to help you drive healthcare forward. Whether that means partnering with novel technology companies to boost patient engagement, leveraging AI & machine learning to accelerate results, or using decentralized trials to reach the right patients wherever they are – we are always looking for smarter ways to move you forward.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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