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Customer Program Manager Jobs in Madison, NJ (NOW HIRING)

Kearfott Corporation

Senior Program Manager

Pine Brook, NJ · On-site

$117K - $118K/yr

The Senior Program Manager ensures program objectives are achieved by coordinating resources ... Represent customer requirements, priorities, and concerns within internal program reviews and ...

Marotta Controls, Inc.

Program Manager

Parsippany, NJ · On-site

$130K - $170K/yr

Our customers are leaders in the aerospace, marine, and military markets; the Program Manager is the customer advocate and primary point of contact. Program Managers perform project planning ...

New

Integral

Program Manager

Picatinny Arsenal, NJ · On-site

Establish and maintain a mature, customer-focused program management framework that enables continuous delivery of program and project outcomes, real-time alignment between operational environments ...

CACI

Program Manager

Florham Park, NJ · On-site

The Lead Program Manager is the primary interface to customers that are technically oriented, and the ability to effectively communicate with this community, with the support of the technical team ...

Crane Co.

Program Manager

Caldwell, NJ · On-site

$147.30 - $183/hr

Program management responsibilities extend from customer proposal, to program inception, through the successful transition to production processing after completion of qualification testing ...

New

Navstar

Program Manager

Florham Park, NJ · On-site

The Lead Program Manager is the primary interface to customers that are technically oriented, and the ability to effectively communicate with this community, with the support of the technical team ...

New

Crane Company

Program Manager

Caldwell, NJ · On-site

Program management responsibilities extend from customer proposal, to program inception, through the successful transition to production processing after completion of qualification testing ...

Crane Company

Program Manager

West Caldwell, NJ

Program management responsibilities extend from customer proposal, to program inception, through the successful transition to production processing after completion of qualification testing ...

ChargeAfter

Program Manager

Manhattan, NY · On-site

The Program Manager will serve as the primary point of contact for strategic clients, connecting ... A key focus of the role is ensuring strong product utilization by driving customer adoption ...

ChargeAfter

Program Manager

Manhattan, NY · On-site +1

The Program Manager will serve as the primary point of contact for strategic clients, connecting ... A key focus of the role is ensuring strong product utilization by driving customer adoption ...

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Customer Program Manager information

See Madison, NJ salary details

$9

$55

$87

How much do customer program manager jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer program manager in Madison, NJ is $55.74, according to ZipRecruiter salary data. Most workers in this role earn between $37.16 and $71.59 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Madison, NJ are hiring for Customer Program Manager jobs?

Cities near Madison, NJ with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Madison, NJ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $115,948 per year, or $55.7 per hour.

Senior Program Manager

Kearfott Corporation

Pine Brook, NJ • On-site

$117K - $118K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Kearfott rating

9.2

Company rating: 9.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Founded in 1918, Kearfott Corporation, a global Aerospace and Defense supplier for over 100 years, is a leader in the design and manufacture of precision motion control products and inertial navigation components. Kearfott has a very long history of innovation and excellence and is the go-to brand for many of our global clients. Kearfott is trusted, respected, and plays a vital role in the success of America's aerospace and defense industries. With over a century of expertise & experience, Kearfott is dedicated to providing quality, reliability, and cutting-edge technology to customers worldwide to meet their sea, land, air, and space navigation and guidance requirements.
We are looking for talented individuals who want to be part of a world-class workforce. Join Kearfott and become part of a company that is recognized for technical expertise and respected worldwide as a 'full service' provider.
For more information, visit our website at www.kearfott.com
Senior Program Manager
Position Summary
The Senior Program Manager is responsible for leading complex development programs and Internal Research & Development (IRAD) efforts that support company growth and future product development. This role works closely with engineering, operations, finance, business development, and leadership teams to plan, execute, and monitor programs from concept through completion.
The Senior Program Manager ensures program objectives are achieved by coordinating resources, managing risks, tracking performance, and facilitating communication among stakeholders.
The role serves as a key leader in driving program execution, resolving issues, and ensuring alignment between technical, operational, and business objectives while serving as the primary customer interface and Voice of the Customer throughout the program lifecycle.
Key Responsibilities
Program Leadership
  • Lead complex development programs and IRAD initiatives from planning through execution and transition.
  • Define program scope, objectives, schedules, budgets, and success criteria.
  • Coordinate resources and activities across multiple functional organizations.
  • Monitor program performance and implement corrective actions when needed.
  • Identify and manage program risks, issues, and dependencies.
  • Provide regular status updates and recommendations to leadership.
  • Coordinate the transition of successful IRAD efforts into customer-funded programs or product development activities.
  • Serve as the primary point of contact between customers and internal stakeholders for assigned programs.
  • Represent customer requirements, priorities, and concerns within internal program reviews and decision-making activities.
  • Establish and maintain strong customer relationships to support successful program execution and long-term business objectives.

Program Execution & Process Management
  • Develop and maintain integrated program plans and schedules.
  • Establish program plans, budgets, schedules, and technical objectives.
  • Ensure program activities are executed in accordance with company processes and customer requirements.
  • Ensure program activities are executed in accordance with company processes, contractual obligations, and customer requirements.
  • Drive issue resolution and facilitate decision-making across functional teams.
  • Support continuous improvement of program management practices and execution processes.
  • Monitor program performance related to cost, schedule, quality, and technical objectives.
  • Support Earned Value Management System (EVMS) requirements when applicable.

Cross-Functional Leadership
  • Lead coordination between engineering, manufacturing, quality, supply chain, finance, and business development teams.
  • Build alignment among stakeholders to support successful program execution.
  • Facilitate program reviews, status meetings, and milestone assessments.
  • Serve as the primary internal and external interface for assigned programs, coordinating communications between customers and cross-functional teams.
  • Facilitate customer program reviews, status meetings, milestone assessments, and issue resolution activities.

Business Support
  • Support proposal efforts, customer discussions, and business development activities as needed.
  • Assist in evaluating future opportunities and technology investments.
  • Provide program management input to support company growth initiatives.
  • Support customer engagements, program reviews, contract execution activities, and change management discussions as required.

Qualifications
  • Bachelor's degree in Engineering, Business, Program Management, or a related discipline.
  • Minimum of eight (8) years of progressive program management experience, including responsibility for planning, executing, and delivering complex programs.
  • Demonstrated success leading cross-functional teams in a technical, manufacturing, aerospace, defense, or other highly regulated environment.
  • Experience managing development programs, technology maturation efforts, new product introductions, or Internal Research & Development (IRAD) initiatives.
  • Strong knowledge of program planning, scheduling, risk management, cost management, and performance tracking.
  • Experience coordinating activities across engineering, operations, manufacturing, quality, supply chain, finance, and business development organizations.
  • Excellent communication, presentation, facilitation, and stakeholder management skills with the ability to influence decisions and drive alignment across multiple organizations.
  • Experience supporting customer interactions, proposal activities, contract execution, and program reviews is preferred.
  • Experience with Earned Value Management Systems (EVMS) is preferred.
  • PMP certification through PMI is preferred.
  • Aerospace, defense, navigation, guidance, control systems, electronics, or other complex product development experience is preferred.
  • Must be a U.S. citizen

This position is 100% onsite at our Pine Brook, NJ location.
In compliance with pay transparency requirements, the salary range for this role in New Jersey is $150,000 - $190,000 Annually. This is not a guarantee of compensation or salary, as the final offer amount may vary based on factors including but not limited to job-related knowledge and skills, experience, and internal consistency.
Additionally, we offer medical, prescription, dental, vision, life, and disability insurance, a 401(k) plan with company match, tuition assistance, paid vacation and sick days, paid holidays, and a 9/80 work week with every other Friday off. Our work environment embraces our people as we enjoy monthly employee events that celebrate our workplace culture.
Equal Opportunity Employer/including Disabled/Veterans

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