Customer Program Manager Jobs in Madison, NJ (NOW HIRING)

So, what's the role all about?

A NiCE Program Manager of GTM Operations & Business Insights leads cross-functional programs that build scalable systems, reporting infrastructure, and governance frameworks empowering leadership to make informed, data-driven decisions. Sitting at the intersection of revenue performance, analytics, and operational execution, this role translates complex data into clear, actionable insights that strengthen organizational alignment and improve performance outcomes.

This position serves as a strategic program partner to Sales, CX, and executive leadership - ensuring visibility into KPIs, driving program execution, and implementing improvements that streamline processes, reduce friction, and accelerate growth across the business.

How will you make an impact?  

Program Delivery & Reporting Systems

• Lead the design, maintenance, and continuous optimization of executive-ready dashboards, reports, and performance summaries across Excel, Power BI, and CRM data sources.
• Build and scale automated reporting systems that consolidate data for sales and CX leadership, reducing manual processes and improving reporting accuracy.
• Establish and manage structured reporting cadences supporting weekly, monthly, and quarterly business reviews.
• Develop centralized documentation, templates, workflows, and governance that improve reporting consistency across teams.

KPI Governance & Performance Management

• Define and maintain KPI frameworks that ensure alignment across Sales, CX, and Executive teams.
• Drive metric accuracy, consistency, and clarity across Salesforce dashboards, financial data, and operational reporting.
• Partner with Revenue and CX leadership to support forecasting, MRR/ARR analysis, and pipeline visibility.
• Manage program-level performance tracking systems that highlight risks, opportunities, and execution gaps.

Data-Driven Program Analysis

• Conduct deep-dive analysis into revenue, customer, and operational trends to surface insights used in leadership planning and decision-making.
• Deliver concise, executive-level summaries that translate complex datasets into clear, actionable recommendations that drive program direction.
• Support strategic planning discussions with data modeling, scenario analysis, and performance insights.
• Identify patterns or gaps in CRM usage and recommend improvements to enhance data quality and reporting integrity.

Cross-Functional Program Coordination

• Serve as the central coordination point for programs spanning Sales, CX, Operations, Enablement, and Executive stakeholders.
• Create and manage structured workflows, intake processes, and operational templates that improve cross-team program execution.
• Support program-focused meetings, including agenda planning, facilitation support, action tracking, and follow-up execution.
• Identify bottlenecks across teams and drive system or process solutions to improve execution, communication, and accountability.

Process Improvement & Program Scalability

• Evaluate existing workflows and design program improvements that reduce friction and increase transparency.
• Implement automation, templates, AI-driven tools, and standardized processes to create operational scale.
• Lead initiatives that improve performance visibility, streamline data sources, and enhance organizational readiness for leadership reviews.
• Partner with system owners and cross-functional teams to improve Salesforce usability, reporting structures, and data integrity.

Have you got what it takes?

• Program & Project Management (planning, governance, execution, risk management)
• Revenue & Forecasting Analysis (MRR/ARR frameworks, pipeline visibility)
• KPI Design, Governance & Leadership Reporting
• Salesforce Reporting, Data Quality & Dashboard Insights
• Advanced Excel & Power BI
• Process Documentation, Workflow Design & Automation
• Executive Communication & Presentation Development
• Cross-Functional Stakeholder Management & Alignment
• AI-Driven Productivity & Reporting Enhancements

Role Impact

• Programs are delivered on time and in scope, with clear structure and strong cross-team alignment.
• Leadership has consistent, accurate visibility into operational, sales, and revenue performance.
• Decision-making quality improves through centralized data, elevated insights, and streamlined executive reporting.
• Organizational scale increases through process standardization, automation, and workflow optimization.
• Cross-functional execution becomes more predictable, efficient, and accountable.

Preferred Qualifications

• Experience in Program or Project Management within SaaS, GTM, or operational environments.
• Strong analytical background with the ability to translate complex data into leadership-ready insights.
• Experience partnering closely with senior leadership in a fast-moving environment.
• Demonstrated ability to streamline processes, deliver programs, and build scalable frameworks.

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID: 11604
Reporting into: VP of Sales
Role Type: Individual Contributor