Customer Program Manager Jobs in Dallas, GA (NOW HIRING)

Reporting to the Senior Director, Transformation Management Office, the Manager, TMO is responsible for planning, organizing, and managing NAPA's central initiatives to include timelines, risks, resources (internal and/or external), budgets, and vendor relations. This role assist in the overall direction, coordination, implementation, execution, control, and completion of specific programs ensuring consistency with NAPA's strategies, commitments, and goals.

• Assist in end to end program delivery of large-scale transformation initiatives, ensuring a clearly defined scope, timing, deliverables, resources, and KPIs for NAPA's Transformation Management Office.
• Utilize program management expertise for defined and ongoing or special initiatives to positively impact business outcomes.
• Establishes and maintains relationships with leaders and business partners to understand needs, align on objectives, create buy-in, and push program timelines through to completion.
• Establish and maintain governance structures including steering committees, review boards, and regular reporting to provide transparency and track progress.
• Formulates and continually re-assesses the appropriate program management approach/structure and program management skill set / resourcing mix across internal and external partners to ensure all program build out tasks are successfully completed.
• Utilizes key data and trends to identify insights and solutions for improved change effectiveness.
• Engage and manage diverse stakeholders across functions and levels to facilitate collaboration, mitigate risks, and resolve issues.
• Effectively sets and communicates project expectations to team members and stakeholders.
• Manages and maintains the Transformation Management Office's centralized program portfolio tool.
• Partner with Change Management teams to implement effective communication, training, and adoption strategies that maximize business impact, while defining program success criteria and communicating to team throughout life cycle.
• Identify opportunities to improve program delivery methodologies, tools, and processes within the Transformation Management Office.
• Coordinate cross-functional teams, third-party vendors, and dependencies to optimize resource allocation and performance.

• Minimum 5 years working knowledge of program management processes trends, and best practices.
• Previous program management experience including demonstrated ability to manage multiple programs simultaneously with different stakeholder sets.
• Strong interpersonal, organizational, analytical, presentation and critical thinking skills.
• Excellent verbal and written communication skills.

• Bachelor's degree in relevant field or relevant work experience.
• PMP, PgMP, CAPM, and/or comparable project management certifications.
• Experience with Shibumi.

• Embodies the following values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
• Makes balanced decisions and thinks strategically by being a forward thinker.
• People Operations Capabilities
• Business Acumen: Must possess industry, organization, and financial knowledge.
• Strategic Consulting: Must be able to provide consultative problem-solving, as well as project and risk management competency.
• Relationship Management: Must promote collaboration, networking, persuasion and influence.
• Data Judgement: Must be able to provide data foundations, interpretation and storytelling.
• Talent Management: Provide strategic HR expertise, employee experience management, change management and technological savviness.
• Agility: Must lead with a growth mindset and drive innovation and iteration.

• Must be able to work in a corporate office setting.

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