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Customer Program Manager Jobs in Batavia, IL (NOW HIRING)

Advantech USA

Technical Program Manager

Chicago, IL · On-site +1

$89K - $110K/hr

Facilitate customer meetings, technical reviews, and internal program discussions * Ensure project ... Experience managing full product development lifecycles from business award through production ...

Daniels Health

Program Manager - Chicago

Chicago, IL

$68K - $79K/yr

Becoming the customer's advocate internally to ensure we are meeting our metrics to help them with ... Program Manager will possess: * Experience managing accounts, strongly prefer them to be within ...

Advantech

Technical Program Manager

Chicago, IL · On-site

$85K - $110K/yr

Facilitate customer meetings, technical reviews, and internal program discussions * Ensure project ... Experience managing full product development lifecycles from business award through production ...

Independence Pet Group

Program Manager, Senior

Chicago, IL · On-site

$119K - $120K/yr

The Sr Program Manager will play a critical role in advancing a future-ready insurance platform and operating model that strengthens operational efficiency, scalability, and the customer experience.

Cayuse

Technical Program Manager

Chicago, IL

$132K - $172K/yr

At Cayuse, we are committed to our customers' success by empowering organizations to conduct ... The Technical Program Manager (TPM) will lead Cayuse's most consequential cross-functional ...

CB&I

NDE Program Manager

Plainfield, IL · On-site

$118K - $148K/yr

... customers operate safely, reliably, and efficiently across the lifecycle of their facilities ... Overview The NDE Program Manager serves as CB&I Services' Radiation Safety Officer and technical ...

Kraft Heinz Company

Sr. Program Manager

Chicago, IL · On-site

$119K - $120K/yr

The Senior Manager, Strategic Programs is responsible for defining program requirements, setting ... customer locations, stores, manufacturing facilities, etc.Additionally, this role requires ...

JLL

Electrical Program Manager

Northlake, IL · On-site

The Electrical Program Manager maintains and coordinates the operations and repairs for all ... Responsible for the definition of customer project requirements. * Own, manage, implement, and ...

Plexus Corp.

Program Manager II

Buffalo Grove, IL · On-site

$93K - $140K/yr

With a vision rooted in the wellbeing and inclusive engagement of our team members, our customers ... The Program Manager leads the tactical interface between the customer and various Plexus functional ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Batavia, IL

Customer Program Manager information

See Batavia, IL salary details

$9

$55

$86

How much do customer program manager jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for customer program manager in Batavia, IL is $55.13, according to ZipRecruiter salary data. Most workers in this role earn between $36.78 and $70.82 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What is the average salary for a programme manager?

The average salary for a program manager varies by industry and experience but typically ranges from $80,000 to $130,000 annually. Customer program managers with specialized skills and certifications may earn higher salaries, especially in larger organizations or tech sectors.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What does a customer program manager do?

A customer program manager oversees the planning, execution, and delivery of customer-focused programs to ensure client satisfaction and business objectives are met. They coordinate cross-functional teams, manage timelines and budgets, and communicate with clients to address needs and resolve issues. Strong project management skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Is being a Customer Program Manager stressful?

Customer Program Managers often face stress due to managing multiple projects, meeting client expectations, and coordinating cross-functional teams. The role requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, which can contribute to job stress levels.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Batavia, IL are hiring for Customer Program Manager jobs? Cities near Batavia, IL with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Batavia, IL as of July 2026, with employment types broken down into 76% Full Time, 21% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $114,668 per year, or $55.1 per hour.
Technical Program Manager

Technical Program Manager

Advantech USA

Chicago, IL • On-site, Remote

$89K - $110K/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Job Title: Technical Program Manager
Location(s): Irvine, CA, Milpitas, CA or Chicago, IL
Compensation: $85,000-110,000
About this position:
Advantech is seeking a motivated Technical Program Manager (TPM) / Project Manager to support strategic Key Accounts focused on industrial computing, embedded systems, AI infrastructure, machine learning, semiconductor, and next-generation edge computing platforms. This role will lead complex hardware and software development programs from concept through production launch while serving as a key interface between customers, engineering, operations, and global cross-functional teams. The ideal candidate demonstrates strong ownership, communication skills, and the ability to manage multiple priorities, changing deadlines, and multiple programs simultaneously in a dynamic environment.
This position requires frequent collaboration with engineering, manufacturing, and supplier teams located in Taiwan. Mandarin Chinese proficiency is preferred because it may facilitate direct communication with overseas stakeholders. Candidates without Mandarin proficiency will also be considered if they demonstrate the ability to effectively manage communication across global teams using English and available translation resources.
Responsibilities:
  • Drive complex technical programs from concept through mass production launch
  • Lead cross-functional coordination between customers, engineering, operations, quality, supply chain, and manufacturing teams
  • Define project scope, requirements, milestones, deliverables, and overall execution strategy
  • Develop and maintain detailed project schedules while ensuring alignment with customer expectations and internal resource planning
  • Manage program risks, dependencies, action items, and escalation paths proactively
  • Track project status, timelines, engineering changes, and deliverables while communicating effectively to all stakeholders
  • Facilitate customer meetings, technical reviews, and internal program discussions
  • Ensure project requirements and customer expectations are captured accurately and communicated clearly across global teams
  • Support New Product Introduction (NPI) activities including EVT, DVT, PVT, and production readiness phases
  • Work closely with engineering and manufacturing teams to resolve technical and operational challenges
  • Document customer communications, decisions, and action items within project management tools and systems
  • Participate in pre-sales and business development discussions to understand customer requirements and support solution development
  • Foster strong working relationships with both customers and internal global teams
Required Qualifications:
  • 3+ years of experience in Technical Program Management, Project Management, or related technical customer-facing roles
  • Experience managing full product development lifecycles from business award through production launch
  • Experience managing technical product development programs.
  • Experience working in industrial computing, embedded systems, electronics, semiconductor, or related technical industries.
  • Understanding of hardware development and manufacturing processes including NPI workflows and engineering validation stages
  • Familiarity with Joint Design Manufacturing (JDM), ODM, or OEM business models preferred
  • Experience working with global teams across different cultures, time zones, and communication styles
  • Strong organizational, analytical, and problem-solving skills
  • Excellent written and verbal communication skills with the ability to communicate effectively with technical and non-technical audiences
  • Demonstrates attention to detail.
  • Demonstrates ability to work independently, take initiative, and manage competing priorities.
  • Ability to quickly learn new technical concepts, terminology, and workflows
Preferred Qualifications:
  • Bachelor’s degree in engineering, Computer Science, Business, or related field preferred
  • Experience supporting AI infrastructure, edge computing, industrial automation, or embedded computing customers.
  • Familiarity with hardware validation, reliability testing, manufacturing operations, and engineering change processes
  • Mandarin Chinese language proficiency is preferred.
Benefits:
  • Competitive salary dependent on experience (DOE)
  • Winning culture with a friendly, team-oriented environment!
  • Generous benefits package including medical, dental, vision, long-term disability, and life insurance.
  • Employee Assistance Program (EAP)
  • 401(k) with company match
  • Education amp; personal development reimbursement program
  • Generous vacation and paid holidays package
  • Company events, and lunches
  • Work from home program – once eligible
  • Referral Bonus
About Advantech
Founded in 1983, Advantech is a leader in providing trusted innovative embedded and automation products and solutions. Advantech offers comprehensive system integration, hardware, software, customer-centric design services, and global logistics support; all backed by industry-leading front and back-office e-business solutions. Advantech has always been an innovator in the development and manufacture of high-quality, high-performance computing platforms.
We cooperate closely with our partners to help provide complete solutions for a wide array of applications across a diverse range of industries. To realize our corporate vision of Enabling an Intelligent Planet, Advantech will continue collaborating and partnering for Smart city amp; IoT Solutions.
World-class Recognition
Advantech is an authorized alliance partner of both Intel® and Microsoft®. Our customers will find the technologies we use inside our products to be widely compatible with other products in the global marketplace. In 2018 and 2019, Interbrand, the world-renowned brand consulting firm, once again recognized Advantech efforts to build a trusted, global brand; it also symbolizes a promise we gave to our business partners, which was to do our best to keep building a trustworthy brand that is recognized everywhere in the world. Advantech was selected as Interbrand’s #5 best Taiwan Global Brand in 2018.
Work Authorization:
To conform to U.S. Government export regulations (ITAR), applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8. U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. More information can be found at https://www.pmddtc.state.gov/regulations_laws/itar.html
Advantech is proud to be an Equal Employment Opportunity employer. We accept applications directly from candidates only and will not be responsible for any recruiting agency fees absent a formal agreement.

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