Customer Program Manager Jobs in Babylon, NY (NOW HIRING)

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world\'s largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech\'s engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

We are looking for a Program Manager to be responsible for organizing programs and activities for our company. The Program Manager will be tasked with developing programs to support the organization\'s strategic direction, as well as creating and managing long-term goals.
We are looking for a leader with strong technical background, capable of operating in a high-growth environment with changing priorities and long-term leadership potential.
Responsibilities:

• Fulfilling Miratech commitments given to the clients in a profitable way
• Identifying clients’ needs and demands and leading the up-sale process within existing engagement/frameworks
• Setting delivery focus according to business targets and priorities
• Identifying delivery risks and managing them to the proper level
• Developing a subordinated team to the level required
• Manage hiring by working with sourcing to pre-select, interview, hire, and onboarding
• Review finances for all projects under the program
• Meeting with stakeholders to discuss program status and goals
• Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance

• 5+ years of program management, department director, or equivalent experience
• Experience in managing 5+ projects in parallel with the help of Project Managers with a total headcount of 50+ people
• 3+ years of experience in managing specifically enterprise-wide technology transformation and innovation, experience in FinTech is a big plus
• Successful experience with outsourcing development from the client-side or subcontractor side
• Experience in creating program-level status reports
• Knowledge of risk/issue management
• Methodical in approach to resolving issues
• Written and verbal communication presentation skills, and excellent problem-solving skills
• Customer-facing experience
• Focus on Customer Success in Professional Service engagements
• Experience with remote/international project team management 
• Solid engineering background with hands-on experience in technology delivery.
• Ability to understand commercial business needs and manage different stakeholders
• Ability to navigate ambiguity and changing priorities

Nice to Have

• Experience in FinTech, CX / Contact Center domains

We offer:

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• ForeverRemote work culture: make the most of the flexibility that comes with remote work. 
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.