ZipRecruiter

Log In

1

Customer Program Manager Jobs in Allen, TX (NOW HIRING)

Shermco Industries, Inc.

Program Manager

Irving, TX · Remote

$165K - $190K/yr

We work closely with our customers to provide unique engineering solutions not offered by traditional consulting or field-service firms. Program Managers on the Shermco teammust be confident, self ...

Shermco Industries, Inc.

Program Manager

Irving, TX · On-site +1

$165K - $190K/yr

We work closely with our customers to provide unique engineering solutions not offered by traditional consulting or field-service firms. Program Managers on the Shermco teammust be confident, self ...

Leonardo DRS

Program Manager

Dallas, TX

Act as a key interface with customers and internal stakeholders, driving alignment, resolving issues, and managing contract execution with clarity and urgency. * Build and manage program plans ...

Shermco Industries, Inc.

Program Manager

Irving, TX · On-site +1

We work closely with our customers to provide unique engineering solutions not offered by traditional consulting or field-service firms. Program Managers on the Shermco teammust be confident, self ...

Leonardo DRS

Program Manager

Dallas, TX · On-site

Act as a key interface with customers and internal stakeholders, driving alignment, resolving issues, and managing contract execution with clarity and urgency. * Build and manage program plans ...

OSI Systems, Inc

Program Manager

Richardson, TX · On-site

Conducts program reviews and prepares written reports for Management and / or customer on current status and actions necessary for the successful completion of a program * Assures adherence to all ...

Ralliant

Program Manager

Dallas, TX · On-site

The Program Manager is responsible for overseeing end-to-end service delivery performance, customer ... This position is customer-facing and based at a customer site, requiring daily interaction with the ...

Gartner

Program Manager

Irving, TX · Hybrid

The Program Manager will work on a variety of activities focused on supporting the lead conference ... Conduct market research, advisory boards, and other customer insights channels in order to ...

The Exchange

Program Manager

Dallas, TX · On-site

Responsible for the management of project/program goals and drives teams to achieve customers business outcomes by providing guidance and managing issues, risks, decisions and action items.

Exchange Careers

Program Manager

Dallas, TX · On-site

Responsible for the management of project/program goals and drives teams to achieve customers business outcomes by providing guidance and managing issues, risks, decisions and action items.

Exchange

Program Manager

Dallas, TX · On-site

Responsible for the management of project/program goals and drives teams to achieve customers business outcomes by providing guidance and managing issues, risks, decisions and action items.

Gartner, Inc.

Program Manager

Irving, TX · On-site

The Program Manager will work on a variety of activities focused on supporting the lead conference ... Conduct market research, advisory boards, and other customer insights channels in order to ...

Gartner

Program Manager

Irving, TX · On-site

The Program Manager will work on a variety of activities focused on supporting the lead conference ... Conduct market research, advisory boards, and other customer insights channels in order to ...

The Exchange

Program Manager

Dallas, TX · On-site

Responsible for the management of project/program goals and drives teams to achieve customers business outcomes by providing guidance and managing issues, risks, decisions and action items.

OneSource Virtual

Program Manager

Coppell, TX · On-site +1

With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV ... Position Summary/Objective OSV is seeking a Program Manager to lead the design, build, and ongoing ...

The Exchange

Program Manager

Dallas, TX · On-site

Responsible for the management of project/program goals and drives teams to achieve customers business outcomes by providing guidance and managing issues, risks, decisions and action items.

Firehawk Aerospace Inc

Program Manager

Addison, TX · On-site

... programs -- USG contracts, SBIRs, and IRADs -- managing cost, schedule, performance, and risk ... Own USG customer relationships -- communication, CDRL delivery, milestone reporting, and status ...

next page

Showing results 1-20

All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Allen, TX

Customer Program Manager information

See Allen, TX salary details

$8

$50

$79

How much do customer program manager jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for customer program manager in Allen, TX is $50.30, according to ZipRecruiter salary data. Most workers in this role earn between $33.56 and $64.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What is the average salary for a programme manager?

The average salary for a program manager varies by industry and experience but typically ranges from $80,000 to $130,000 annually. Customer program managers with specialized skills and certifications may earn higher salaries, especially in larger organizations or tech sectors.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What does a customer program manager do?

A customer program manager oversees the planning, execution, and delivery of customer-focused programs to ensure client satisfaction and business objectives are met. They coordinate cross-functional teams, manage timelines and budgets, and communicate with clients to address needs and resolve issues. Strong project management skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Is being a Customer Program Manager stressful?

Customer Program Managers often face stress due to managing multiple projects, meeting client expectations, and coordinating cross-functional teams. The role requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, which can contribute to job stress levels.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Allen, TX are hiring for Customer Program Manager jobs? Cities near Allen, TX with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Allen, TX as of July 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $104,631 per year, or $50.3 per hour.
Program Manager

Program Manager

Shermco Industries, Inc.

Irving, TX • Remote

$165K - $190K/yr

Full-time

Posted 6 days ago

Job description

The Shermco team offers the opportunity to develop and utilize a broad skill set in commercial, industrial and utility electrical service industry. Shermco is an ideal fit for smart, motivated individuals with a desire to continuously learn and solve complex problems across multiple applications. We work closely with our customers to provide unique engineering solutions not offered by traditional consulting or field-service firms. Program Managers on the Shermco teammust be confident, self-motivated individuals who can clearly and consistently communicate with both internal and external team members and customers. Strong analytical and organizational skills are a must. Prior experience in the electrical industry is not required but is preferred.
 
Shermco Industries is seeking a Program Manager
 
Location: REMOTE

Project Ownership
  • Understanding P&L for client projects
  • Understand contracts requirements and scope of work
  • Protect and improve project margins through disciplined execution
  • Maintain accurate forecasting through project completion
  • Develop and maintain 12–24 month strategic account plans aligned with customer capital programs and operational priorities.
  • Maintain executive-level relationships with key stakeholders for National Accounts.
  • Facilitate annual strategic planning sessions with customers and internal leadership.
  • Align Shermco service capabilities with customer long-term infrastructure and reliability needs.
Cross Functional Program Coordination
  • Coordinate execution across all Shermco organizations, branches and service groups.
  • Lead recurring internal program coordination meetings.
  • Resolve inter-branch operational conflicts and ensure consistent execution standards.
  • Establish and maintain standardized reporting structures and communication cadence across participating branches.
Financial Management
  • Monitor estimate-to-actual performance trends.
  • Identify early indicators of margin erosion or project risk.
  • Track change order capture rates and financial performance drivers.
  • Lead quarterly financial performance reviews with executive leadership.
Contract & Scope Control
  • Interpret and manage contract requirements
  • Ensure scope clarity and enforce structured change management
  • Lead RFI development and tracking
  • Prevent unauthorized scope execution
Risk Management
  • Develop and maintain formal project risk registers
  • Maintain a Program Risk Register including safety risks, margin risks, capacity constraints, contractual risks, and reputational risks.
  • Conduct monthly program risk reviews.
  • Escalate material risks to executive leadership when appropriate
  • Proactively mitigate safety, financial, schedule, and resource risks
  • Escalate high-impact risks appropriately
  • Lead contingency and recovery planning
Operational Governance
  • Promote consistent operational standards across the program including safety compliance, estimating discipline, project controls, and documentation standards.
  • Lead program-level lessons learned reviews to improve future execution.
Customer Relationship Management
  • Serve as primary client interface
  • Maintain quarterly executive touchpoints with strategic customers.
  • Lead Executive Business Reviews (EBRs).
  • Own resolution of escalated operational or service issues.
  • Monitor customer satisfaction and service quality metrics Schedule Management
  • Lead project update meetings and executive briefings
  • Navigate conflict professionally while protecting Shermco’s interests
  • Develop opportunities for repeat business
Sales, Growth and Execution
  • Lead cross-functional teams including technicians, engineers, and subcontractors
  • Conduct structured project kickoff meetings
  • Drive execution quality and minimize rework
  • Ensure disciplined documentation and turnover standards
  • Identify opportunities to expand Shermco’s services within strategic accounts.
  • Ensure pricing alignment across regions and branches.
  • Participate in review of large proposals to ensure strategic alignment.
  • Prevent uncoordinated pricing or discounting across Shermco regions.
  • Support capture strategies for large capital projects.
Executive Reporting
  • Provide clear project performance updates to senior leadership
  • Present risk summaries, financial forecasts, and mitigation plans
  • Participate in post-project reviews and lessons learned sessions

Required (Must Have) Qualifications

  • 5-10 years of program or project management experience ideally managing a national account in multiple sites 
  • Experience in any of the following: electrical construction, NETA testing, electrical commissioning,  engineering services, industrial field services, power systems services, electrical infrastructure, and working knowledge of medium- and low voltage electrical systems or related technical field
  • Demonstrated financial literacy and ability to interpret project financials
  • Experience managing or overseeing large programs or projects exceeding $1M
  • Proven ability to coordinate multi-site or multi-branch operations
  • Strong executive communication and stakeholder management skills
  • Strong financial acumen including budgeting, forecasting, and margin management
  • Experience interpreting contracts and managing change orders
  • Proven ability to lead large field teams and multi-disciplinary resources
Desired (Nice to Have) Qualifications
  • Bachelor's Degree preferred
  • PMP certification or formal project management training
  • Background in utility, industrial, data center, or mission-critical environments
  • Experience managing enterprise-level customer relationships

EQUAL OPPORTUNITY EMPLOYER | DRUG-FREE WORKPLACE

Shermco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.  Shermco is a drug-free workplace.

NO AGENCIES PLEASE


USD $165,000.00 - USD $190,000.00 /Yr.

Apply