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Customer Program Manager Jobs in Alexandria, VA (NOW HIRING)

We are a trusted partner--driven by doing the right thing and achieving maximum success for our customers, our partners and ourselves. Kratos is looking for an innovative Program Manager II to join ...

The Program Manager plays a pivotal role in overseeing all aspects of contract operational support ... Consult with customer and contractor personnel to formulate and review task plans and deliverables ...

The Program Manager plays a pivotal role in overseeing all aspects of contract operational support ... Consult with customer and contractor personnel to formulate and review task plans and deliverables ...

Program Manager

Vienna, VA · On-site

$270K/yr

Description Program Manager National Capital Region (NCR) ActioNet is seeking for a Program Manage ... With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 13 ...

Program Manager

Vienna, VA · On-site

$270K/yr

Description Program Manager National Capital Region (NCR) ActioNet is seeking for a Program Manage ... With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 13 ...

Program Manager

Sterling, VA · On-site

$92K - $172K/yr

Maintain strong customer relationships, resolve concerns, and ensure customer satisfaction. * Program Execution & Contract Compliance * Manage all aspects of program execution including cost ...

The Program Manager will oversee technical, operational, administrative, and contractual ... Customer relationship management. * Executive communication and presentation skills. * Personnel ...

The Program Manager will oversee technical, operational, administrative, and contractual ... Monitor contract performance to ensure quality, schedule, cost, and customer satisfaction ...

The Program Manager will oversee technical, operational, administrative, and contractual ... Monitor contract performance to ensure quality, schedule, cost, and customer satisfaction ...

Program Manager

Vienna, VA · On-site

$270K/yr

Program Manager National Capital Region (NCR) ActioNet is seeking for a Program Manage r to lead ... With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 13 ...

Description Program Manager National Capital Region (NCR) ActioNet is seeking for a Program Manage ... With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 13 ...

The Program Manager will be responsible for overall contract execution and will serve as SteerBridge's primary point of contact for the government customer. This individual will oversee contract ...

Conduct recurring program management reviews, status briefings, and customer meetings. * Prepare ... and deliver monthly, quarterly, annual, and ad hoc program reports. * Establish and maintain risk ...

Program Manager National Capital Region (NCR) ActioNet is seeking for a Program Manage r to lead ... With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 13 ...

Description Program Manager National Capital Region (NCR) ActioNet is seeking for a Program Manage ... With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 13 ...

Program Manager

Chantilly, VA · On-site

$150K - $200K/yr

Description The Program Manager serves as the senior leader responsible for overall execution ... Build and maintain effective relationships with government stakeholders, customer leadership ...

The Program Manager provides contract-level leadership for the delivery of information technology ... customer satisfaction. * Facilitate communication among Government stakeholders, contractor ...

Customer relationship management Required Qualifications Education * Bachelor's degree from an accredited institution. * Experience * Minimum of 15 years supporting Federal Government programs.

Showing results 41-60

Customer Program Manager information

See Alexandria, VA salary details

$9

$57

$91

How much do customer program manager jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer program manager in Alexandria, VA is $57.88, according to ZipRecruiter salary data. Most workers in this role earn between $38.61 and $74.38 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Alexandria, VA are hiring for Customer Program Manager jobs?

Cities near Alexandria, VA with the most Customer Program Manager job openings:

Infographic showing various Customer Program Manager job openings in Alexandria, VA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $120,394 per year, or $57.9 per hour.

Program Manager

Kratos Defense

Annapolis Junction, MD

Full-time

Re-posted yesterday


Kratos Defense & Security Solutions rating

7.8

Company rating: 7.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz


Job description

Readiness Delivered. Kratos is a leader in assured aerospace communication solutions and services. We are cutting-edge innovators and creative problem solvers working collaboratively to solve our customers' toughest challenges. Our culture is fast-paced and innovative. We are a trusted partner—driven by doing the right thing and achieving maximum success for our customers, our partners and ourselves. Kratos is looking for an innovative Program Manager II to join our team in-person in Annapolis Junction, MD. The Program Manager (PM) is responsible for the successful cost, schedule, and performance of the contract: Serves as the main of contact for the Contracting Officer (CO), the Contracting Officer's Representative (COR), the Government Program Manager. Directly contributes to program efforts in several areas, including cost management, schedule estimation and tracking, contract performance management, risk management, requirements analysis, and quality assurance activities. Ensures proper performance of tasks necessary to ensure effective execution of the contract. The PM shall utilize expert communication skills needed to direct the skilled technical resources and report on the technical progress, issues, and problem areas as well as write and review technical documents. This position is contingent based on award.


  • Program management with responsibility for cost, schedule, and performance.
  • Effective communication skills for stakeholder engagement and technical reporting.
  • Program and team leadership with resource allocation and personnel management.
  • Knowledge of regulatory and contractual compliance (FAR/DFARS, acquisition policies, QFRs).
  • Financial management including budgeting, cost tracking, and earned value reporting.
  • Risk identification, assessment, and mitigation planning.
  • Business development skills to grow business with existing customers and expand to new customers.
  • Must have a PMP, FAC-PIPM Mid-Level, or Defense Acquisition Workforce Improvement Act (DAWIA) Level 2 certification in Program Management, and 1 year of demonstrated experience in the management and control of funds and resources using complex reporting mechanisms such as EVM.

Preferred Skills/Experience:

  • Prior experience as a program or deputy program manager on contracts supporting national intelligence community customers, and/or experience as a subcontract manager, managing a team in support of a prime contractor.
  • Experience working in SCIF environments and familiarity with expectations, norms, constraints, and workflow limitations of performing program management in a classified facility.
  • Experience applying Agile development methodologies alongside traditional Earned Value Management on DoD/IC software-intensive programs.
  • Experience contributing to proposal development and business capture efforts for new efforts and re-competes of existing contracts.
  • Understanding of the Contractor Performance Assessment Reporting System (CPARS) process and how PM actions directly influence past performance ratings that affect future contract competitiveness.
  • Familiarity with Defense Contract Audit Agency (DCAA) requirements for timekeeping, labor charging, indirect rate structures, and incurred cost submissions.
  • Demonstrated ability to recruit and retain TS/SCI-poly-cleared personnel in a competitive market, including creative retention strategies.
  • Experience with PM tools such as Microsoft Project, Jira, Confluence, or similar tools for schedule management, and with EVM-capable tools like Deltek Cobra, wInsight, or MPM.
  • Master's degree in a relevant field (MBA, MS in Systems Engineering or Program/Project Management, etc).

#LI-Onsite

Competitive salary based on experience and education

Kratos is valued for our ability to design and deliver leading edge, resilient solutions for aerospace communication, control, awareness and mission success across a continuum of offerings—from commercial to tailored custom solutions and integrated programs. Customers trust us to stay relevant and know we are in it for the long-haul. We bring both the capability and confidence that our customers value and depend on. And we always deliver.

This posting will close within 90 days from the Posting Date.



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