Customer Operations Manager Jobs in Plano, IL (NOW HIRING)

Eaton's Data Center Solutions division is seeking an Operations & Engineering Manager to lead operations, manufacturing and test engineering activities supporting configure-to-order (CTO) side car product.

The Operations & Engineering Manager will lead cross-functional efforts to establish scalable manufacturing processes, deploy production test capabilities, drive operational performance, and support future business growth.

The successful candidate will provide technical and people leadership across operations and engineering functions while partnering closely with Product Engineering, Quality, Supply Chain, Program Management, and Operations teams to achieve safety, quality, delivery, cost, and customer satisfaction objectives. The role combines startup-site leadership, manufacturing engineering expertise, and operational execution to develop world-class assembly and test capabilities supporting Eaton's growing data center business.

The expected annual salary range for this role is $97,000 - $143,000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

• Lead operations, manufacturing engineering, and test engineering activities to ensure safe, high-quality, and on-time assembly and testing of configure-to-order data center products.
• Develop and execute the site's manufacturing and engineering strategy, establishing scalable assembly processes, test methods, production infrastructure, and operational roadmaps that support business growth.
• Manage and develop manufacturing engineering, test engineering, and production teams by providing technical leadership, coaching, talent development, and accountability for business results.
• Establish and sustain standard work, routings, test procedures, process controls, visual management systems, and leader standard work to drive operational excellence and repeatable execution.
• Partner with Product Engineering, Quality, Supply Chain, and Program Management teams to support new product introductions, improve manufacturability and testability, and ensure production readiness.
• Lead continuous improvement, cost-out, and productivity initiatives utilizing Eaton Business System (EBS), Lean Manufacturing, value stream mapping, structured problem-solving, and data-driven decision making.
• Drive execution of capital equipment, automation, facility expansion, manufacturing technology, and test infrastructure projects that improve safety, quality, throughput, and long-term operational capability.
• Own operational performance through deployment of key performance indicators including safety, quality, first-pass yield, productivity, on-time delivery, inventory, and cost, while fostering a culture of accountability, continuous improvement, and employee engagement.

• Bachelor's degree from an accredited institution
• Minimum of five (5) years of experience in manufacturing engineering, manufacturing operations, or a combination of both in a production environment.
• Minimum of two (2) years of experience leading teams, projects, or cross-functional initiatives.

• Bachelor's degree in Engineering, or a related technical discipline.
• Experience leading new product introduction (NPI), production launches, or factory start-up activities.
• Lean Six Sigma Green Belt or Black Belt certification.
• Experience with ERP, MES, manufacturing planning, and shop floor execution systems.
• Experience managing capital projects and manufacturing automation initiatives

• No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Woodridge, IL will be considered. Active Duty Military Service member candidates are exempt from the geographical area limitation
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc

• Experience supporting assembly, testing, and manufacturing process development.
• Experience implementing Lean Manufacturing and continuous improvement initiatives. #LI-LR1

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.