Customer Operations Manager Jobs in Muscle Shoals, AL

Role Specific Information

Job Description

About the Role

As an Operations Manager or Merchandising Manager you will provide oversight of store operations and/ or merchandising, delivering excellent customer service. You will teach, coach, and develop associates to execute operational, service and merchandising processes focused on consistent execution and efficiency. You will be accountable for the overall results and success of all key performance measures with a primary goal of driving sales and profitability.

What You'll Do

• Ensure sound operational processes, including receiving and processing product, stockroom management and omni channel fulfillment

• Drive accuracy through completion of all required business directives such as merchandise disposition practices

• Maintain appropriate levels of product on the sales floor by planning and directing floor replenishment as necessary based on sell through and seasonal changes

• Lead efforts at point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience

• Ensure that store merchandising standards follow visual merchandising direction, accomplishing product presentation; make decisions about and adaptations to merchandising direction based on the layout, adjacencies and needs of the store; ensure product is displayed in a manner which is clear and easy to understand and is compelling to the customer

• Maintain appropriate levels of product on the sales floor by planning and directing floor remerchandising and replenishment as necessary, based on sell through and seasonal changes

• Direct, teach and train associates to accurately execute all company merchandising direction to brand standards in a timely manner

• Lead execution of pricing activities in the store, ensure that price changes, sign changes and ticketing procedures are completed accurately and efficiently

• Support prevention of loss by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed and partnering with Loss Prevention

• Manage the training processes for new hires, ensuring associates are skilled on process best practices, proper inventory procedures, productivity and merchandising standards, product knowledge and how to leverage Kohl's tools and resources

All manager roles at Kohl's are responsible for:

• Managing with integrity, honesty and fostering teamwork in an engaged and inclusive culture

• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed

• Modeling, enforcing and providing direction and guidance to associates

• Demonstrating, coaching and developing a customer service mindset, including customer service techniques, anticipating customer needs and satisfactorily resolving issues

• Ensuring the store has strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing

• Monitoring and adjusting resources as the business dictates to support customer needs and workload demands

• Assessing key performance indicators (KPIs) to make informed business decisions that drive overall store results

• Managing talent, including hiring, training, developing, and supervising

• Accomplishing multiple tasks within established timeframes

• Training, monitoring and reinforcing company policies, procedures, standards and guidelines

• Maintaining adherence to company safety policies and ensuring the safety of associates and customers

• Other responsibilities as assigned

What Skills You Have

Required

• Must be 18 years of age or older

• Experience supervising teams or associates, including the responsibility for coaching to achieve daily goals and performance management

• Great verbal/written communication and interpersonal skills

• Excellent decision-making and problem-solving skills to make quick decisions

• Strong people management skills and ability to develop talent

• Flexible availability, including days, nights, weekends and holidays

Preferred

• Experience working in a retail environment, preferably in a managerial position

• College degree OR equivalent combination of education and 2 years experience in retail or similar industry

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

• Ability to perform the accountabilities listed in the "What You'll Do" Section.

• Ability to satisfactorily complete company training programs.

• Ability to comply with dress code requirements.

• Basic math and reading skills, legible handwriting, and basic computer operation.

• Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.

• Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.

• Perform work in accordance with the Physical Requirements section.

Physical Requirements

• Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.

• Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.

• Ability to stand/walk for the duration of a scheduled shift (at least 9 hours).

• Ability to visually verify information and locate and inspect merchandise.

• Ability to comply with health and safety standards.