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Customer Operations Manager Jobs in Mount Prospect, IL

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Customer Operations Partner (Chicago)

Chicago, IL · On-site

Have 1-3 years experience in a role managing multiple stakeholders and processes at once eg ... Customer Success, Operations, Account Management, Purchasing, Logistics * Be comfortable having ...

New

JBAndrews

Site Operations Manager

Elmhurst, IL · On-site

Build and maintain a strong relationship with the customer, managing expectations and acting as the senior point of contact for operational and service-related matters. * Lead, coach and develop the ...

Hillyard Inc

OPERATIONS MANAGER

Chicago, IL · On-site

We are committed to providing our customers with top-of-the-line products and exceptional customer service. We are seeking an experienced Operations Manager to join our dynamic team at SIKKY ...

CVS Health

Operations Manager

Chicago, IL · On-site

$22.05 - $36.05/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Chicago, IL · On-site

$22.05 - $36.05/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Chicago, IL · On-site

$22.05 - $36.05/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Brookfield, IL · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Chicago, IL · On-site

$22.05 - $36.05/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Elmhurst, IL · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Lincolnwood, IL · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Crystal Lake, IL · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

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Showing results 41-60

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Mount Prospect, IL

Customer Operations Manager information

See Mount Prospect, IL salary details

$44.2K

$122.9K

$134.6K

How much do customer operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer operations manager in Mount Prospect, IL is $122,872.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,100.00 and $133,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What job categories do people searching Customer Operations Manager jobs in Mount Prospect, IL look for?

The top searched job categories for Customer Operations Manager jobs in Mount Prospect, IL are:

What cities near Mount Prospect, IL are hiring for Customer Operations Manager jobs?

Cities near Mount Prospect, IL with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you

Customer Service Operations Manager - Chicago, Illinois

MissionHires

Chicago, IL • On-site

$70 - $90/hr

Other

Posted 2 days ago

New

Job description

About VivaValet

VivaValet is a pioneering eldercare company dedicated to enhancing the quality of life for seniors through innovative and personalized non‑medical services. Our mission is to make it easier for older adults to remain at home, retaining independence and confidence for as long as they wish. We use our decades of aged caregiving and healthcare expertise, combined with the lived experiences of being daughters, mothers, wives and granddaughters, to reimagine services and design solutions around the realities and desires of older adults as unique individuals.

Check us out at www.vivavalet.com

Responsibilities

You’ll join a small and passionate team of experts in the agetech and non‑medical caregiving space who deeply respect our older adults and are committed to helping them age‑in‑place. As the Customer Service Operations Manager, you’ll oversee daily operations and lead our customer service team while driving efficiency, enhancing service quality, and optimizing workflows. You will:

  • Lead Operational Strategy: Develop and implement strategies to improve operational efficiency, meet key performance targets, and streamline business processes.
  • Oversee Customer Service: Manage all aspects of customer service, ensuring prompt, high‑quality responses to customer inquiries, complaints, and escalations.
  • Service Partner Management: Oversee vetting and onboarding of service providers, ensuring compliance with company standards and fostering strong relationships.
  • Enhance Booking Processes: Manage and optimize customer booking workflows to ensure seamless service execution.
  • Improve Customer Experience: Monitor feedback, identify trends, and implement improvements to increase customer satisfaction and retention.
  • Develop and Maintain Processes: Continuously analyze existing workflows, identify inefficiencies, and introduce solutions to drive operational excellence.
  • Data‑Driven Decision Making: Generate and analyze reports on operational performance, identifying areas for growth and strategic improvements.
  • Cross‑Functional Collaboration: Work closely with leadership, product, and service teams to align operational objectives and drive company growth.
  • HR & Team Development: Manage the customer service team and assist with hiring, onboarding, and training new team members while fostering a high‑performance culture.
Requirements
  • Experience: 5+ years proven experience in operations management, customer service leadership, or logistics. Previous experience in a startup is preferred.
  • Leadership: Strong leadership and team management capabilities with a track record of building high‑performing teams.
  • Problem Solving: Exceptional problem‑solving skills and the ability to implement solutions efficiently.
  • Communication: Excellent communication and interpersonal skills with the ability to manage customer relationships and escalations professionally.
  • Data‑Driven Mindset: Experience utilizing CRM tools such as HubSpot, ClickUp, Notion, or similar platforms.
  • Process Improvement: Experience with process improvement methodologies and operational efficiency frameworks.
  • Adaptability: Ability to thrive in an early‑stage, fast‑paced environment and pivot strategies as needed.
  • Education: Bachelor’s degree in Business Administration, Operations Management, or a related field preferred.

If you don't tick every single box but have other relevant skills or experience you can bring to this role, we want to hear from you, too!

Benefits

Join us at VivaValet in building solutions that support not just today, but the tomorrow we all hope to grow into.

Aging is something to celebrate. It’s a privilege. Cultures have viewed it this way for centuries... what happened? It’s time to come back to this. And it is time to bring older adults into the conversations that shape our future.

Because aging isn’t just about "them"—it’s about all of us.

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