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Customer Operations Manager Jobs in Mount Prospect, IL

OpenGov

Sr. Manager, Customer Operations

Chicago, IL · On-site

$150 - $180/hr

... Customer Success Engineering. This leader will manage a small team of operations individual contributors and own the business consulting, financial performance management, capacity and headcount ...

OpenGov Inc.

Sr. Manager, Customer Operations

Chicago, IL · On-site

$150K - $180K/yr

... Customer Success Engineering. This leader will manage a small team of operations individual contributors and own the business consulting, financial performance management, capacity and headcount ...

Viant

Senior Customer Operations Specialist

Wheeling, IL · On-site

$70K - $82K/yr

The Senior Customer Operations Specialist independently manages assigned customers, including strategic and high-complexity accounts, and plays a key role in driving continuous improvement in ...

ProducePay

Customer Operations Associate

Chicago, IL · On-site

$74.50/hr

You will support operational processes from recruitment to issue resolution, helping ensure the ... Partner with the regional Engagement Manager and Sales team to visit prospective customer locations ...

New

RXO

Customer Operations Representative

Chicago, IL · On-site

$22.60 - $24.04/hr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... Support Sales with managing the branch's key accounts * Enter loads and confirm notes about the ...

RXO

Customer Operations Representative

Chicago, IL · On-site

$21.64/hr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... Support Sales with managing the branches key accounts * Enter loads and confirm notes about the ...

RXO

Customer Operations Representative

Naperville, IL · On-site

$40K - $45K/yr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... Support Sales with managing the branches key accounts * Enter loads and confirm notes about the ...

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$17 - $18/hr

Partner with the Customer Success Manager and Senior Director of Operations to proactively identify opportunities to improve customer experience, fulfillment operations, logistics, and return ...

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$17 - $18/hr

Partner with the Customer Success Manager and Senior Director of Operations to proactively identify opportunities to improve customer experience, fulfillment operations, logistics, and return ...

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$17 - $18/hr

Partner with the Customer Success Manager and Senior Director of Operations to proactively identify opportunities to improve customer experience, fulfillment operations, logistics, and return ...

Loop

Customer Operations Associate I

Chicago, IL · On-site

$60K - $70K/yr

Today, Loop serves >20% of the Fortune 100, manages over $30B in supply chain spend, and helps its ... The Customer Operations Associate is directly responsible for driving automation, optimizing ...

Loop

Customer Operations Associate I

Chicago, IL · On-site

$60 - $65/hr

Today, Loop serves >20% of the Fortune 100, manages over $30B in supply chain spend, and helps its ... The Customer Operations Associate is directly responsible for driving automation, optimizing ...

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Showing results 21-40

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Mount Prospect, IL

Customer Operations Manager information

See Mount Prospect, IL salary details

$44.2K

$122.9K

$134.6K

How much do customer operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer operations manager in Mount Prospect, IL is $122,872.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,100.00 and $133,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What job categories do people searching Customer Operations Manager jobs in Mount Prospect, IL look for?

The top searched job categories for Customer Operations Manager jobs in Mount Prospect, IL are:

What cities near Mount Prospect, IL are hiring for Customer Operations Manager jobs?

Cities near Mount Prospect, IL with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you

Customer Operations Coordinator

HiPo Talent Partners

Evanston, IL

$55K - $75K/yr

Full-time

Re-posted 3 days ago

Job description

HiPo Talent Partners is partnering with a growing food manufacturer in the northern suburbs of Chicago to identify a Customer Operations Coordinator. This is an excellent opportunity for someone who enjoys working at the intersection of customer service, operations, and supply chain while helping a growing business deliver an exceptional customer experience.

This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in ensuring orders move seamlessly from receipt through delivery. You'll partner with Sales, Manufacturing, Warehouse, Logistics, and Finance while helping improve processes and support the company's continued growth.

Reporting to the Chief HR & Operations Officer, you'll play a key role in supporting customers across retail, distribution, eCommerce, and marketplace channels.

What You'll DoCustomer & Order Management
  • Process and manage customer orders across multiple sales channels
  • Serve as a primary point of contact for customer questions related to orders, shipments, inventory, and fulfillment
  • Resolve order discrepancies, shipping issues, deductions, and customer inquiries
  • Support key retail and eCommerce customers, including Amazon, Walmart, distributors, and other strategic partners
Operations Coordination
  • Partner closely with Manufacturing, Warehouse, Logistics, Sales, and Finance to ensure accurate and timely order fulfillment
  • Monitor customer orders and proactively communicate updates or potential issues
  • Help maintain smooth communication across departments to meet customer expectations
Systems & Data Management
  • Maintain accurate customer, product, pricing, and order information within ERP, EDI, and customer systems
  • Support EDI transactions, including purchase orders, invoices, ASNs, and retailer compliance requirements
  • Ensure data accuracy across business systems and customer portals
Process Improvement
  • Identify opportunities to improve workflows and reduce manual processes
  • Support ERP and operational improvement initiatives
  • Assist with documentation, reporting, and process standardization as the company continues to grow
What We're Looking For
  • 2+ years of experience in customer service, customer operations, order management, supply chain, or business operations
  • Experience within food manufacturing, CPG, distribution, or retail environments preferred
  • Familiarity with ERP systems, EDI transactions, or order management platforms
  • Experience supporting major retailers, distributors, or eCommerce customers is a plus
  • Strong organizational skills and attention to detail
  • Excellent communication and problem-solving abilities
  • Comfortable managing multiple priorities in a fast-paced environment
  • Proficiency with Microsoft Excel and business systems