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Customer Operations Manager Jobs in Hernando, MS

BrightView

Operations Manager

Memphis, TN · On-site

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring ... Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ...

Amazon

Operations Manager

Memphis, TN · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Byhalia, MS · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Memphis, TN · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Memphis, TN · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Williams-Sonoma

Operations Manager

Olive Branch, MS · On-site

Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These ... The Operations Manager will be expected to drive results across safety, associate engagement ...

Williams-Sonoma

Operations Manager

Olive Branch, MS · On-site

Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These ... The Operations Manager will be expected to drive results across safety, associate engagement ...

Mosquito Authority

Operations Manager

Olive Branch, MS · On-site

Operations Manager Do you have a passion for leading others, an eye for detail, and the desire to ... Ensures all protocols are followed to include customer service, applying our 21-day barrier ...

Williams-Sonoma

Operations Manager

Olive Branch, MS · On-site

Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These ... The Operations Manager will be expected to drive results across safety, associate engagement ...

Dayton Freight

Operations Manager

Memphis, TN · On-site

Paid holidays (8); paid vacation and personal days Responsibilities Operations Managers develop ... Maintain superior internal and external customer relations, consistent with company policies.

Dayton Freight

Operations Manager

Memphis, TN · On-site

Paid holidays (8); paid vacation and personal days Responsibilities Operations Managers develop ... Maintain superior internal and external customer relations, consistent with company policies.

Dayton Freight

Operations Manager

Memphis, TN

Paid holidays (8); paid vacation and personal days Operations Managers develop methods and ... Maintain superior internal and external customer relations, consistent with company policies.

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Showing results 21-40

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Hernando, MS

Customer Operations Manager information

See Hernando, MS salary details

$42K

$116.7K

$127.8K

How much do customer operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer operations manager in Hernando, MS is $116,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $126,400.00 and $126,400.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
What are the most commonly searched types of Customer Operations jobs in Hernando, MS? The most popular types of Customer Operations jobs in Hernando, MS are:
What job categories do people searching Customer Operations Manager jobs in Hernando, MS look for? The top searched job categories for Customer Operations Manager jobs in Hernando, MS are:
What cities near Hernando, MS are hiring for Customer Operations Manager jobs? Cities near Hernando, MS with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Hernando, MS as of June 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $116,661 per year, or $56.1 per hour.

Operations Manager

BrightView

Memphis, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

BrightView Landscapes rating

6.9

Company rating: 6.9 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

16th of 36 rated gardening and landscaping

Job description

The Best Teams are Created and Maintained Here.
Job Summary
  • The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring efficiency and safety. This role manages staff, resources, and workflows to achieve financial and operational targets while maintaining compliance with company policies. The Operations Manager drives continuous improvement, fosters collaboration between departments, and ensures that operations support excellent customer service.

Duties and Responsibilities:
  • Process Improvement and Efficiency: Analyze operational processes and workflows, identify inefficiencies, and implement changes to enhance productivity, quality, and cost-effectiveness
  • Team Leadership and Development: Supervise, train, and develop staff, conduct performance evaluations, foster a positive work environment, and address team issues promptly
  • Forecasting and Labor Management: Execute weekly and monthly labor planner, monitor expenses, allocate resources efficiently, and ensure the branch operates within forecasted labor hours/dollars/percents to meet financial targets
  • Procurement and Inventory Management: Source products from preferred vendors, manage inventory levels to meet demand without overstocking, facilitate equipment tracking and preventive maintenance, and ensure timely vendor deliveries
  • Safety, Compliance and Risk Management: Ensure operations comply with industry regulations, enforce company safety standards, identify potential risks and implement strategies to mitigate, execute compliance processes (e.g., Stretch & Flex, Gate Check, ETC), conduct audits, and maintain accurate safety documentation
  • Reporting and Performance Metrics: Track and report KPIs to track operational performance, report operational challenges to the Branch Manager daily, leverage company systems and tools such as BrightPath, Power BI, Leadr, Field Management Systems, and Estimating (CPQ) to inform data-driven decisions and drive continuous improvement
  • Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience
  • Project Management: Lead and coordinate operational projects, ensuring work is delivered on time, within scope, and aligned with branch growth and operational goals
  • Resource Planning: Oversee staffing, equipment, and technology allocation; anticipate forecast operational needs; plan for future resource requirements; and ensure sufficient capacity to meet demand
  • Collaboration and Communication: Partner with internal branch departments (Office Admin, Operations, Sales, Account Management) and external vendors/clients to support smooth operations and communicate/execute operational excellence strategies in partnership with the Director of Operations

Education and Experience:
  • Associate's or Bachelor's degree in a landscape or business-related field, or equivalent experience in a service-based industry
  • Minimum 7 years of experience in the construction or landscaping industry
  • Minimum 2-3 years of management experience within the landscape or service industry
  • Qualified Applicator License (Pesticide or Fertilizer) preferred
  • Working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, as well as company systems such as FSM, BrightPath, and MFP/WAR calls.
  • Experience with mobile applications, including retrieving email, accessing and using mobile applications, taking, and sharing pictures
  • Proven ability to perform effectively in a fast-paced, dynamic, and evolving work environment.
  • Bilingual in English and Spanish preferred
  • Effective written and oral communication skills
  • Ability to create and foster a team-oriented environment

Physical Demands/Requirements:
  • Ability to walk, bend, twist, and carry up to 50lbs
  • Ability to traverse uneven surfaces on job sites for quality checks and inspections
  • Must be able to travel within the branch territory to visit designated client properties
  • Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur

Work Environment:
  • Field-based role; will have regular office work

BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.
This job description is subject to change at any time.
BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process.
It's Not Just a Team. It's One BrightView.

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