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Customer Operations Manager Jobs in West Virginia

Alorica

Manager Customer Experience Operations

Bluefield, WV · On-site

$125K/yr

Manager Customer Experience Operations Location: Bluefield, WV (Onsite) Employment Type: Full Time ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a ...

Alorica

Manager Customer Experience Operations

Bluefield, WV · On-site

$125K/yr

Manager Customer Experience Operations Location: Bluefield, WV (Onsite) Employment Type: Full Time ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a ...

CVS Health

Operations Manager

Martinsburg, WV · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

REIC

Operations Manager

Morgantown, WV · On-site

Operations Manager - Lead, Inspire, and Drive Excellence About REIC Rentals At REIC Rentals , we're ... Drive customer satisfaction through responsive, reliable service. * Manage budgets, costs, and ...

REIC

Operations Manager

Morgantown, WV · On-site

Operations Manager - Lead, Inspire, and Drive ExcellenceAbout REIC Rentals At REIC Rentals, we're ... Drive customer satisfaction through responsive, reliable service.Manage budgets, costs, and ...

REIC

Operations Manager

Morgantown, WV · On-site

Operations Manager - Lead, Inspire, and Drive Excellence About REIC Rentals At REIC Rentals , we're ... Drive customer satisfaction through responsive, reliable service. * Manage budgets, costs, and ...

Logoplaste

Be Seen First

Operations Manager

Inwood, WV · On-site

$150K/yr

The Operations Manager is responsible for implementing production schedules, methods, and processes ... Liaises with the customer on day-to-day requirements, attending to their claims and ensuring that ...

Rayus Radiology

Operations Manager

Wheeling, WV · On-site

As an Operations Manager, you will be responsible for all operational aspects of running Center(s ... Maintain productive relationships with the Center's customer base in defined market through ...

Gestamp

Job Summary We are seeking a dynamic and results-driven Operations Manager to lead and elevate our ... customers. Key Responsibilities Champion a safe work environment by ensuring compliance with PPE ...

MHI RJ Aviation Inc

OPERATIONS MANAGER

Bridgeport, WV · On-site

We provide comprehensive critical operational, engineering and customer support solutions including ... S. The Operations Manager is responsible for the performance of all aircraft maintenance work ...

MHI RJ Aviation Inc

OPERATIONS MANAGER

Bridgeport, WV · On-site

We provide comprehensive critical operational, engineering and customer support solutions including ... S. The Operations Manager is responsible for the performance of all aircraft maintenance work ...

RAYUS Radiology

Operations Manager

Wheeling, WV · On-site

As an Operations Manager, you will be responsible for all operational aspects of running Center(s ... Maintain productive relationships with the Center's customer base in defined market through ...

Hogg Robinson Group

Operations Manager

Charleston, WV · On-site

Lead issue resolution for customer concerns, mitigate risks, and implement service recovery and ... Ensure operational excellence by standardizing processes, managing resources, maintaining ...

Specialty Building Products

Operations Manager

Amma, WV · On-site

S. LUMBER an SBP Brand is currently hiring for an Operations Manager in our Amma, WV branch. In ... This growth has served not only our customer base but has also provided significant opportunities ...

U.S. Lumber Group, LLC

Operations Manager

Amma, WV

S. LUMBER an SBP Brand is currently hiring for an Operations Manager in our Amma, WV branch. In ... This growth has served not only our customer base but has also provided significant opportunities ...

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in West Virginia

Customer Operations Manager information

See West Virginia salary details

$34.5K

$95.7K

$104.9K

How much do customer operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer operations manager in West Virginia is $95,747.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,700.00 and $103,700.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
What are the most commonly searched types of Customer Operations jobs in West Virginia? The most popular types of Customer Operations jobs in West Virginia are:
What are popular job titles related to Customer Operations Manager jobs in West Virginia? For Customer Operations Manager jobs in West Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in West Virginia look for? The top searched job categories for Customer Operations Manager jobs in West Virginia are:
What cities in West Virginia are hiring for Customer Operations Manager jobs? Cities in West Virginia with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in West Virginia as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $95,747 per year, or $46 per hour.

Manager Customer Experience Operations

Alorica

Bluefield, WV • On-site

$125K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 8 days ago

Alorica rating

5.5

Company rating: 5.5 out of 10

Based on 188 frontline employees who took The Breakroom Quiz

43rd of 71 rated call and contact centers

Job description


Manager Customer Experience Operations
Location: Bluefield, WV (Onsite)
Employment Type: Full Time
ABOUT US
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
HERE'S WHAT THE JOB REALLY LOOKS LIKE
Performs extensive levels of managing operational performance against client requirements. Regular supervision is exercised over Team Managers or Shift Manager.
HOW YOU'LL MAKE AN IMPACT
  • Oversees all aspects of team member training and development related to programs and client needs
  • Oversees performance and quality standard reviews to ensure outcomes meet client expectations.
  • Manages all financial and budgeting responsibilities of operational support division.
  • Ensure all company policies and procedures are adhered to at the new centers. This includes promoting a healthy work environment with honesty, integrity, and respect for all employees.

WHAT YOU'LL ACTUALLY DO
  • Troubleshoots and creates action plans to quickly and effectively address problems.
  • Identifies process improvement opportunities to drive operational efficiencies operation.
  • Monitors all key metrics in support of meeting/exceeding initiative objectives.
  • Maintain positive, consistent, and effective communications with staff and Senior Leadership teams
  • Other Duties as assigned

Qualifications
WHAT'LL SET YOU UP FOR SUCCESS
  • Bachelor's degree from an accredited university or college with major course work in business, marketing, communications, retail management or equivalent work experience
  • Extensive experience in management and operations management in a customer service or call center environment.
  • Adjudication Experience
  • Strong Analytical experience
  • Detail Oriented
  • Proven background working with benefits investigations or research
  • Excellent written and verbal communication skills with the ability to solve issues
  • Strong organizational and strategic planning skills.
  • Client advocate with strong customer service skills.
  • Ability to coach and develop program management to drive program performance.
  • Flexibility and versatility in problem analysis and resolution requiring attention to detail.
  • Ability to communicate across functional lines.
  • Ability to analyze and interpret qualitative and quantitative data
  • Excellent interpersonal, written and oral communications and organizational skills.

WHY ALORICA?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day.
What We Offer:
  • Competitive base pay with performance-driven incentives
  • Comprehensive benefits including medical, dental, vision, and 401(k)
  • Career development through Alorica Academy's open-access courses
  • Real opportunities to grow within a global organization
  • Access to our employee assistance program
  • A collaborative, inclusive culture where innovation happens

Our Values
Bold - We challenge conventions and take smart risks
Relentless - We deliver results, no matter what it takes
Connected - We work as One Alorica because we're stronger together
True - We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk.
Apply today!
Equal Opportunity Employer - Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
#AloricaUSA #AloricaJobs

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