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Customer Operations Manager Jobs in Rhode Island

CLEAR

Assistant Operations Manager (PVD)

Warwick, RI · On-site

$24/hr

The Assistant Operations Manager will be a part of our airport leadership team, reporting to the ... Spend 80% of time on the floor in a customer-facing environment at the airport * Ensure CLEAR and ...

CLEAR

Assistant Operations Manager (PVD)

Warwick, RI

$24/hr

The Assistant Operations Manager will be a part of our airport leadership team, reporting to the ... Spend 80% of time on the floor in a customer-facing environment at the airport * Ensure CLEAR and ...

rogersco

Manager Operations

Narragansett, RI · On-site

... and customer satisfaction Essential Functions: * Lead a strong safety culture focused on zero incidents and full regulatory compliance. * Manage daily manufacturing operations to meet production ...

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Rhode Island

Customer Operations Manager information

See Rhode Island salary details

$43.6K

$121.1K

$132.7K

How much do customer operations manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer operations manager in Rhode Island is $121,119.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,200.00 and $131,200.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
What are popular job titles related to Customer Operations Manager jobs in Rhode Island? For Customer Operations Manager jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Rhode Island look for? The top searched job categories for Customer Operations Manager jobs in Rhode Island are:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Rhode Island as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $121,119 per year, or $58.2 per hour.

Assistant Operations Manager (PVD)

CLEAR

Warwick, RI • On-site

$24/hr

Full-time

Re-posted 24 days ago

CLEAR rating

6.6

Company rating: 6.6 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

52nd of 116 rated security

Job description

The Assistant Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading and driving the daily floor operations at your station. The ideal candidate for this position thrives in a fast-paced environment, and is a hands-on coach for security, customer service and sales.
Key Responsibilities Include:
  • Spend 80% of time on the floor in a customer-facing environment at the airport
  • Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
  • Monitor & drive security, service & sales on each shift
  • Manage shift briefings, debriefs & huddles, as well as any changes, breaks, and rotations Coach, mentor, and train the team to meet sales and customer service goals and standards
  • Oversee asset control & devices - understand how our technology works & be able to troubleshoot when necessary
  • Represent CLEAR throughout the airport, TSA and airline community by building strong stakeholder relationships
  • Manage incident prevention and responses
  • Attend station management team meetings

Ideal candidates will have:
  • 1-2 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars).
  • Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
  • Ability to manage multiple priorities in an ever-changing environment
  • Strong organizational skills with the ability to manage multiple priorities and tasks
  • Proficiency in using technology daily in your work
  • Ability to stand/walk for extended periods of time
  • Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
  • Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)
  • Completion of all required airport and government security screening processes, including SIDA badge eligibility. This may also include federal Personnel Security (PerSec) SF-85 screening, depending on your work assignment.

About CLEAR:
Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR's identity platform is transforming the way people live, work, and travel. Whether it's at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.
Note: The SF-85 background check is adjudicated by the Department of Homeland Security. This screening may include, but is not limited to, additional criminal screening, credit checks, and verification of identity and citizenship or immigration status, as required by federal security screening standards.
CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.
Role Requirements:
  • Ability to frequently lift and move luggage weighing up to 50 pounds and push occupied wheelchairs for extended distances within the airport. Must be able to stand, walk, bend, reach, and perform other physical tasks associated with assisting customers in an airport setting.

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