Customer Operations Manager Jobs in Arizona (NOW HIRING)

Operations Manager - To assist the Branch Manager in planning and executing day to day branch operations ranging from scheduling of employees to procuring/maintaining rental equipment for transfer to completing essential documentation to assist in the billing of work performed. The Operations Manager is responsible for all physical operations at a branch level. All field employees report to the Operations Manager.

What We Do

At Rain for Rent, we move water—every day. As the leading provider of temporary liquid handling solutions, we’re recognized for our systems engineering expertise, cost-effective problem solving, and the high value we deliver to organizations facing critical liquid management challenges.  Our experienced teams, supported by skilled engineers, are continually redefining what customers expect from a liquid handling provider. We design innovative equipment and harness cutting-edge technology to meet the demands of the toughest environments. From water handling and irrigation to temporary liquid storage, our solutions consistently exceed customer expectations for quality and service. We are committed to completing every project safely, efficiently, on time—and done right the first time.

To learn more about Rain for Rent please check out this short 2 minute YouTube video here.

Rain for Rent employees take great pride in being part of a family-owned company with a rich and enduring legacy. For over 91 years, we’ve delivered consistent, high-quality products and services to our customers. With more than 70 locations across the U.S., Canada, and the UK, Rain for Rent remains committed to excellence. Honesty and integrity are at the core of everything we do. Our dedicated team strives to exceed expectations through exceptional service and unwavering quality.

 Summary:

As the Operations Manager, you will be responsible for planning and executing day to day branch operations ranging from scheduling of employees to procuring/maintaining rental equipment for transfer to completing essential documentation to assist in the billing of work performed. The Operations Manager is responsible for all physical operations at a branch level. All field employees report to the Operations Manager.  

Essential Duties and Responsibilities:

• Assist Branch Manager with all aspects of Branch operations.
• Supervise branch field and operations personnel to meet or exceed internal and external customer satisfaction.
• Accurate, timely and positive interaction with customers and personnel through written, verbal and/or face to face correspondence.
• Assures that all rental equipment is repaired, maintained, modified, licensed and registered as needed in a timely manner.  Order and maintain inventory of parts required to perform this duty.
• Assures that all vehicle and rolling stock maintenance is performed according to company and statutory regulations.
• Follow company and government policies and procedures to comply with all regulations including licensing, travel logs, vehicle inspections, fuel reporting, BIT programs, vehicle registration and drug testing including all applicable policies of the Department of Transportation.
• Coordinate interbranch equipment movement as directed by the Rental Fleet Manager or his/her assigned representative.
• Monitor branch operational expenses and provide variance reports on budget.
• Track and report billable hours worked to assure accurate billing to customers.
• Assist in determining needs of acquiring or disposing of equipment.
• Maintain a working knowledge of all branch computer operations and train all staff on these functions.
• Follow all company safety procedures and wear personal protective gear as required.
• Provide training and opportunities for training to your direct staff and ensure that no work is performed prior to appropriate training being completed.
• Perform branch audits such as safety, DOT, documentations, equipment, etc as SOP dictates.
• Ensure that the branch and yard a clean and housekeeping is maintained throughout the location. 

What We Offer

At Rain for Rent, we take pride in taking care of our team. We offer a comprehensive benefits package and a supportive work environment where employees can thrive both personally and professionally. Our offerings include:

• Comprehensive medical, dental, and vision insurance
• Matching 401(k) retirement savings plan
• Competitive base salary
• Nine paid holidays and a generous paid time off (PTO) program
• Tuition reimbursement to support continued education
• Company-sponsored training and career development opportunities
• And many other valuable perks

We are proud to support those who have served our country. We are honored to share that Rain for Rent has earned the Military Friendly® Employer Gold (MFE) Gold Designation for 2026! This is our fourth consecutive year being recognized, and our second year achieving Gold-level distinction. We are committed to hiring and supporting veterans. Vets - Rain for Rent® When you join the Rain for Rent team, you're not just building a career—you’re building meaningful relationships, doing work that matters, and making a positive impact in your community. The choice is easy. Join the Rain for Rent team today.

**Rain for Rent does not accept 3rd party applicants**

Rain for Rent is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, disability, veteran status, gender identity, and sexual orientation, and other statuses protected by law.

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