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Customer Operations Associate Jobs in Plainfield, NJ

Stash

Operations Associate

New York, NY · Hybrid

Stash's Operations team is seeking an Associate to join our Fraud & Disputes team and play a pivotal role in maintaining a consistent customer-first approach to investigations and resolution of both ...

Saks OFF 5TH

Operations Associate

East Hanover, NJ · On-site

The company is reimagining traditional off-price with a digitally-native model focused on customer ... All associates are expected to create an inclusive environment free from harassment, discrimination ...

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Customer Operations Associate information

See Plainfield, NJ salary details

$9

$26

$51

How much do customer operations associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer operations associate in Plainfield, NJ is $26.37, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $28.12 per hour, depending on experience, location, and employer.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What are popular job titles related to Customer Operations Associate jobs in Plainfield, NJ? For Customer Operations Associate jobs in Plainfield, NJ, the most frequently searched job titles are:
What cities near Plainfield, NJ are hiring for Customer Operations Associate jobs? Cities near Plainfield, NJ with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you

Office & Operations Associate

HARVEST PACK INC

North Bergen, NJ • On-site

$23 - $28/hr

Full-time

Posted 5 days ago

Job description

Office & Operations Associate

Company: Hakoware by Harvest Pack Inc.

Location: New Jersey

Position Type: Full-Time

FLSA Status: Non-exempt


About Harvest Pack & Hakoware

At Harvest Pack, we believe that great products shouldn’t cost the Earth. We are on a mission to deliver eco-friendly, sustainable, and high-quality packaging solutions that reduce single-use plastic waste across the food service industry.

As our Office & Operations Associate, you aren't just filing paperwork, you are the vital engine bridging our administrative operations and warehouse execution. If you thrive in a fast-paced environment where your precision directly impacts our team, our clients, and our sustainability mission, you’ll fit right in.

Core Responsibilities
  • Inbound & Outbound Logistics Planning: Coordinate sales order fulfillment and partner with carriers and the General Manager to schedule and receive shipping containers seamlessly.
  • Inventory & E-commerce Documentation: Oversee daily e-commerce fulfillment records and lead regular inventory audits to ensure digital data perfectly matches physical stock.
  • Process Integration & Improvement: Serve as the trusted bridge between office administration and warehouse teams to streamline workflows and resolve operational bottlenecks in real time.
  • Financial & Bookkeeping Support: Maintain accurate weekly financial records and perform foundational bookkeeping tasks in close support of the General Manager.
  • Vendor & Return Management: Serve as the primary liaison for external vendors while managing end-to-end customer return workflows with care and efficiency.
What Success Looks Like
  • Inventory Accuracy: Maintain $< 2 %$ variance between digital ERP records and physical stock counts.
  • Fulfillment Speed: Ensure $100 %$ of daily e-commerce orders are processed and documented within 24 hours.
  • Proactive Coordination: Zero "blind" container arrivals—all incoming shipments are scheduled, staffed, and prepped at least 48 hours in advance.
What We Stand For
  • Sustainability & Impact: We take pride in building a greener future. Every inventory decision and smooth delivery ensures eco-friendly solutions reach our customers efficiently.
  • Teamwork & Unity: We bridge the gap between office strategy and warehouse execution. We respect every member of our team and foster an open, collaborative environment.
  • Reliability & Excellence: We do what we say we're going to do. From accurate inventory tracking to flawless order processing, high standards are at the heart of our work.
  • Ownership & Solutions Mindset: We don't just spot bottlenecks—we solve them. We take initiative, adapt quickly, and continuously improve our processes.
Qualifications
  • Experience: 2+ years in a warehouse, logistics, distribution, or manufacturing office setting preferred.
  • Technical Skills: Proficiency with basic-to-intermediate MS Excel and bookkeeping/ERP software. E-commerce experience (e.g., Shopify, Amazon Seller Central) is a major plus.
  • Communication: Exceptional interpersonal skills with the natural ability to build rapport across different teams and operational cultures.
  • Mindset: High detail orientation, dependability, and a genuine passion for continuous process improvement.
Why Join Us?
  • Purpose-Driven Work: Be part of a growing company making a real, positive impact.
  • Growth Culture: Work in a structured, transparent environment guided by the EOS framework where your contribution is visible and valued.
  • Collaborative Environment: Join a supportive, hands-on team dedicated to shared success.