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Customer Operations Associate Jobs in Newark, NJ

AirPay

Customer Operations Associate

Manhattan, NY · On-site

$75K/yr

About the Role As a Customer Operations Associate/Manager, you will become an expert in and drive roll-outs for payer data enhancements that deepen the breadth coverage information available in ...

Button

Customer Service Operations Associate

Manhattan, NY · On-site

$60K - $80K/yr

Customer Service Operations Associate Button is building the future of the commerce-powered internet -- enabling performance marketing and monetization at scale across marketplaces, brands, and ...

Claim Health

Operations Associate

New York, NY · On-site

$70K - $100K/yr

Operations Associate Location: NYC (In-Person) Compensation: Competitive salary + meaningful equity ... You'll sit at the intersection of customer success, product, and engineering - owning ...

Kith

Operations Associate

New York, NY · On-site

$18 - $20/hr

The Kith Operations Associate is responsible for the flow of merchandise from the central point of ... Consistently work with the sales-floor team to ensure customers are receiving product in a timely ...

Kith

Operations Associate

New York, NY · On-site

$18 - $20/hr

The Kith Operations Associate is responsible for the flow of merchandise from the central point of ... Consistently work with the sales-floor team to ensure customers are receiving product in a timely ...

Crateandbarrel

Operations Associate

Manhasset, NY

Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality ... As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ...

Crateandbarrel

Operations Associate

Staten Island, NY · On-site

Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality ... As a CB2 Operations Associate, you will play a vital role in maintaining an efficient stockroom and ...

Kith

Operations Associate

New York, NY · On-site

$18/hr

The Kith Operations Associate is responsible for the flow of merchandise from the central point of ... Consistently work with the sales-floor team to ensure customers are receiving product in a timely ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Newark, NJ

Customer Operations Associate information

See Newark, NJ salary details

$10

$26

$52

How much do customer operations associate jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for customer operations associate in Newark, NJ is $26.88, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $28.65 per hour, depending on experience, location, and employer.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

Is a CSA job stressful?

A Customer Operations Associate (CSA) role can be stressful due to high customer interaction, problem-solving demands, and meeting performance metrics. The level of stress varies depending on the work environment, workload, and individual skills in communication and time management.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What jobs in the US pay $300,000 a year?

In the US, high-paying roles such as senior executives, specialized physicians, investment bankers, and certain technology leaders can earn $300,000 or more annually. Customer Operations Associates typically do not reach this salary level, as it is more common in executive, medical, or financial roles requiring extensive experience and advanced skills.

What job makes $10,000 a month without a degree?

A Customer Operations Associate typically does not earn $10,000 a month without specialized experience or advanced skills. High-paying roles that can reach this level often involve sales, entrepreneurship, or technical fields like software development, which may require self-education, certifications, or extensive experience rather than formal degrees.

What are some common challenges faced by Customer Operations Associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a Customer Operations Associate, and why are they important?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What job categories do people searching Customer Operations Associate jobs in Newark, NJ look for? The top searched job categories for Customer Operations Associate jobs in Newark, NJ are:
What cities near Newark, NJ are hiring for Customer Operations Associate jobs? Cities near Newark, NJ with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you

Customer Operations Associate

Infinite Machine

Manhattan, NY

Other

Posted 25 days ago

Job description

Customer Operations Associate

Infinite Machine is hiring a Customer Operations Associate to own the post-purchase customer journey for P1, a plated electric motorcycle, and Olto, a Class 2 e-bike. This role sits within the Operations function and covers delivery logistics, vehicle registration support, light assembly and service, and customer issue resolution, working closely with the Marketing, Sales, and Service teams.

The Customer Operations Associate is responsible for scheduling, tracking, and completing customer deliveries across store locations, performing regional deliveries by van, and ensuring vehicles are prepared and assembled correctly before handoff. It also owns customer communications, escalating to Service or Engineering as needed and working with those teams to deliver positive customer outcomes.

This is a hands-on, in-person operations role, not a contact-center, desk, or Tier 1 support queue position. Customer communication is one component of the work rather than its primary focus. The role is on-site and field-based, working closely with a small operations team out of our headquarters in Long Island City.

Responsibilities

  • Delivery operations. Schedule, track, stage, and dispatch customer deliveries across our store locations. Personally perform regional deliveries by van. Own the delivery experience as the customer's first physical impression of the brand.

  • Customer communications. Monitor inbound channels and own Tier 1 resolution for existing customers. Draft and send clear group and individual communications, pick up the phone when a thread is not working, and partner with Service and Engineering to close out anything beyond Tier 1 with a good customer outcome.

  • Registration support. Guide customers through vehicle registration, which is handled by our registration partner. You do not own titling operations, but you need to understand the process well enough to set customer expectations, answer common questions, and coordinate with the partner when a case needs attention.

  • Light assembly & service. Perform pre-delivery prep, light assembly, and basic repairs on two-wheeled vehicles. Diagnose simple issues in the field and know when to escalate to Service or Engineering.

  • Tracking & documentation. Keep delivery, registration, and service status legible and current so nothing falls through the cracks on tight timelines.

Qualifications

  • Bachelor's degree or equivalent practical experience.

  • Experience in customer-facing roles, ideally where you owned outcomes rather than just answered tickets.

  • Valid driver's license and comfortable driving a cargo van in and around NYC (no CDL required).

  • Able to ride, move, and perform light repair on two-wheeled vehicles.

  • Highly organized: you track many open items on tight timelines without reminders.

  • Strong written and verbal communication, you are comfortable drafting an email to thousands of customers or resolving a tense issue over the phone.

  • Bias for action: fast, judgment-driven responses and resolutions.

  • Comfortable with up to ~10% travel as required for events, market launches, or VIP deliveries.

Preferred Qualifications

  • Auto or powersports dealership / delivery experience, including motorcycle or powersports dealers and online auto delivery models.

  • Micromobility experience: e-bike, scooter, or moped operations, dealer, or service.

  • Field service, installation, or white-glove delivery experience.

  • Last-mile, fulfillment, courier, or fleet operations background.

  • Experience with Intercom, Zendesk, or similar tools.

  • Startup or early-stage operations experience.

About Infinite Machine

Our mission at Infinite Machine is to build the best non-cars on earth. We design and manufacture premium electric vehicles that blend design with breakthrough hardware and software. With P1 and Olto, we are reimagining how people move through cities and laying the foundation for a broader ecosystem of vehicles, software, and services. We are hiring world-class engineers, designers, and operators to build a generational company shaping the future of urban mobility.

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