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Customer Operations Associate Jobs in Mahwah, NJ

Outset.ai

Customer Operations Associate

New York, NY · On-site

$115K - $130K/yr

As a Customer Operations Associate, you'll work closely with our Customer Success Managers and broader GTM and engineering teams to ensure our customers succeed in their research. You'll become our ...

Classical Charter Schools

Operations Associate

Bronx, NY · On-site

$58K - $75K/yr

Strong customer service mindset and ability to build positive relationships with staff, students, families, and vendors * Ability to problem-solve independently and exercise sound judgment in fast ...

Claim Health

Operations Associate

New York, NY · On-site

$70K - $100K/yr

Operations Associate Location: NYC (In-Person) Compensation: Competitive salary + meaningful equity ... You'll sit at the intersection of customer success, product, and engineering - owning ...

Kith

Operations Associate

New York, NY · On-site

$18 - $20/hr

The Kith Operations Associate is responsible for the flow of merchandise from the central point of ... Consistently work with the sales-floor team to ensure customers are receiving product in a timely ...

Kith

Operations Associate

New York, NY · On-site

$18 - $20/hr

The Kith Operations Associate is responsible for the flow of merchandise from the central point of ... Consistently work with the sales-floor team to ensure customers are receiving product in a timely ...

Crate & Barrel Holdings

Operations Associate

Paramus, NJ · On-site

Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality ... As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ...

Crateandbarrel

Operations Associate

Paramus, NJ · On-site

Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality ... As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ...

Kith

Operations Associate

New York, NY

$18/hr

The Kith Operations Associate is responsible for the flow of merchandise from the central point of ... Consistently work with the sales-floor team to ensure customers are receiving product in a timely ...

Kith

Operations Associate

New York, NY · On-site

$18/hr

The Kith Operations Associate is responsible for the flow of merchandise from the central point of ... Consistently work with the sales-floor team to ensure customers are receiving product in a timely ...

EliseAI

Revenue Operations Associate

New York, NY · On-site

In this role, you'll work across GTM, Sales, Marketing, Finance, Legal, and Customer Operations to ... Associates are expected to develop deep ownership within their designated area while still ...

Naturalvert

Operations associate

Hawthorne, NJ · On-site

A successful operations associate should be highly organized and have a versatile skill set to ... customer inquiries. • Assist in monitoring production quality to ensure it meets company ...

Saks OFF 5TH

Operations Associate

East Hanover, NJ · On-site

The company is reimagining traditional off-price with a digitally-native model focused on customer ... We are seeking a motivated and creative Operations Associate to oversee merchandise displays and ...

Saks OFF 5TH

Operations Associate

New York, NY · On-site

The company is reimagining traditional off-price with a digitally-native model focused on customer ... We are seeking a motivated and creative Operations Associate to oversee merchandise displays and ...

Saks OFF 5TH

Operations Associate

East Hanover, NJ · On-site

The company is reimagining traditional off-price with a digitally-native model focused on customer ... We are seeking a motivated and creative Operations Associate to oversee merchandise displays and ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Mahwah, NJ

Customer Operations Associate information

See Mahwah, NJ salary details

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How much do customer operations associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer operations associate in Mahwah, NJ is $25.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $27.50 per hour, depending on experience, location, and employer.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What job categories do people searching Customer Operations Associate jobs in Mahwah, NJ look for? The top searched job categories for Customer Operations Associate jobs in Mahwah, NJ are:
What cities near Mahwah, NJ are hiring for Customer Operations Associate jobs? Cities near Mahwah, NJ with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you

Customer Operations Associate

Outset.ai

New York, NY • On-site

$115K - $130K/yr

Full-time

Re-posted 25 days ago

Job description

Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025-less than six months after our Series A-led by Radical Ventures with participation from M12 (Microsoft's venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We're a tight-knit team serving some of the world's largest enterprises.
As a Customer Operations Associate, you'll work closely with our Customer Success Managers and broader GTM and engineering teams to ensure our customers succeed in their research. You'll become our customers' go-to partner, helping them navigate the platform, manage research logistics, and unlock the full value of our tools. This is a high-impact role with tons of room for ownership, learning, and growth.
Qualifications
  • Support customer research success by reviewing study content, assisting with participant recruitment, and providing hands-on research support
  • Act as a trusted product advisor, responding to questions, troubleshooting issues, and helping customers make the most of our platform
  • Collaborate with external partners (e.g., vendors assisting with study participant recruitment) to ensure smooth research execution
  • Contribute to product knowledge by building and maintaining help center content and improving internal documentation
  • Advocate for our users and inform our product roadmap by sharing customer insights and feedback with the Outset team
  • Develop process and systems to optimize our internal workflows, including incorporation of automation and AI

Qualifications
  • Experience in consulting, market research, research operations (including expert networks/ participant recruitment), social science research, or adjacent fields
  • 1-2+ years of experience successfully managing customer relationships (e.g., consulting, market research, project management, account management, etc.)
  • Excellent communication skills, with experience adapting communication to relevant audiences
  • A proactive, problem-solving mindset and a passion for helping customers succeed - when you see a problem that needs to be solved, you take ownership
  • Experience developing strong product expertise and/or technical expertise
  • Strong organizational skills and experience managing multiple priorities or workstreams in parallel

Apply