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Customer Operations Associate Jobs in Pittsburgh, PA

Ace Hardware

Operations Associate (Full-Time)

Delmont, PA · On-site

$17/hr

  • Medical

  • Dental

  • PTO

Ace Thrift Supply is looking for a friendly, dependable, and customer-focused individual to join our team as an Operations Associate (Full-Time) . As an Operations Associate , you'll play a key role ...

Ace Hardware

Operations Associate (Full-Time)

Delmont, PA

$17/hr

  • Medical

  • Dental

  • PTO

Ace Thrift Supply is looking for a friendly, dependable, and customer-focused individual to join our team as an Operations Associate (Full-Time) . As an Operations Associate , you'll play a key role ...

Ace Hardware

Operations Associate (Part-Time)

Delmont, PA

$15/hr

  • Medical

  • Dental

  • PTO

Ace Thrift Supply is looking for a friendly, dependable, and customer-focused individual to join our team as an Operations Associate (Part-Time) . As an Operations Associate , you'll play a key role ...

JCPenney

Operations Associate - Westmoreland Mall

Greensburg, PA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service - You're maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there's no one ...

JCPenney

Operations Associate - Monroeville Mall

Monroeville, PA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service - You're maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there's no one ...

Ace Hardware

Operations Associate (Part-Time)

Delmont, PA

$15/hr

  • Medical

  • Dental

  • PTO

Ace Thrift Supply is looking for a friendly, dependable, and customer-focused individual to join our team as an Operations Associate (Part-Time) . As an Operations Associate , you'll play a key role ...

Factory Motor Parts

Lead Operations Associate

Valencia, PA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for an energetic and highly-motivated Lead Operations Associate who is interested in ... Accurately pull customer orders * Participate in inventory cycle counts * Stock shelves as ...

JCPenney

Operations Associate - Ross Park Mall

Pittsburgh, PA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service - You're maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there's no one ...

JCPenney

Operations Associate - Robinson Town Ctr

Pittsburgh, PA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service - You're maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there's no one ...

Gopuff

Operations Associate, Pittsburgh

Pittsburgh, PA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials-day and night, rain or shine. We're ...

Gopuff

Operations Associate, Pittsburgh

Pittsburgh, PA · On-site

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials--day and night, rain or shine. We're ...

Gopuff

Operations Associate, Pittsburgh

Pittsburgh, PA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials-day and night, rain or shine. We're ...

Factory Motor Parts

Lead Operations Associate

Valencia, PA · On-site

$17.50 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for an energetic and highly-motivated Lead Operations Associate who is interested in ... Accurately pull customer orders * Participate in inventory cycle counts * Stock shelves as ...

Gopuff

Operations Associate, Southside Slopes

Pittsburgh, PA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials-day and night, rain or shine. We're ...

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Showing results 1-20

All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Pittsburgh, PA

Customer Operations Associate information

See Pittsburgh, PA salary details

$8

$24

$47

How much do customer operations associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer operations associate in Pittsburgh, PA is $24.02, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $25.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are the most commonly searched types of Customer Operations jobs in Pittsburgh, PA?

The most popular types of Customer Operations jobs in Pittsburgh, PA are:

What are popular job titles related to Customer Operations Associate jobs in Pittsburgh, PA?

For Customer Operations Associate jobs in Pittsburgh, PA, the most frequently searched job titles are:

What job categories do people searching Customer Operations Associate jobs in Pittsburgh, PA look for?

The top searched job categories for Customer Operations Associate jobs in Pittsburgh, PA are:

What cities near Pittsburgh, PA are hiring for Customer Operations Associate jobs?

Cities near Pittsburgh, PA with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Pittsburgh, PA as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $49,968 per year, or $24 per hour.

Operations Associate (Full-Time)

Ace Hardware

New Kensington, PA

$17/hr

Full-time

Medical, Dental, PTO

Re-posted 4 days ago

Ace Hardware Corporation rating

6.1

Company rating: 6.1 out of 10

Based on 1,482 frontline employees who took The Breakroom Quiz

36th of 51 rated home improvement retailers

Job description

Join a team where service, teamwork, and community come together.

Ace Thrift Supply is looking for a friendly, dependable, and customer-focused individual to join our team as an Operations Associate (Full-Time).

As an Operations Associate, you'll play a key role in creating a welcoming shopping experience - assisting customers, maintaining store appearance, and supporting daily operations like stocking and loading. Whether you're helping a neighbor find the right product, receiving and loading orders or keeping the warehouse and sales floor organized, your contribution helps keep the store running smoothly. This is a great opportunity to grow retail skills, contribute to your community, and be part of a team that takes pride in helping customers get their projects done right.

What to Expect

  • Hands-on customer service - Work directly with customers, answer questions, and help neighbors find the right solutions for their projects
  • A team-driven workplace - Collaborate with supportive teammates in a fast-paced, energetic environment where the day goes quickly
  • Growth from day one - Receive training, product knowledge, and customer service skills that can grow into long-term retail or management opportunities
  • Pride in wearing the Ace name - Free uniform shirts, vests, and more so you can represent the brand and feel part of the team
  • Work-life balance - Enjoy rotating weekends off while still being part of a business that serves the community every day

Key Responsibilities

  • Store Operations - Support daily operations including loading customer purchases (e.g., pipe, bagged goods) and facility upkeep
  • Inventory & Merchandising - Receive deliveries, stock shelves, and organize merchandise for easy shopping. Ensure accurate labeling, pricing, and signage while keeping aisles clean, safe, and visually appealing. Assist with seasonal resets, promotions, and timely replenishment
  • Customer Service - Deliver friendly, helpful service by welcoming customers, assisting with product selection, and ensuring a positive shopping experience
  • Sales Support - Recommend solutions, promote Ace Rewards, and support store sales goals through personalized customer interactions
  • Teamwork & Communication - Collaborate with teammates and take direction from management to ensure smooth store operations
  • Learning & Growth - Take part in ongoing training to strengthen product knowledge, service skills, and career development

Qualifications & Requirements

  • Ability to operate a forklift and pallet jack
  • Comfortable lifting up to 50 lbs and standing for extended periods
  • Strong communication and people skills with a customer-first mindset
  • Flexible availability, including evenings, weekends, and holidays
  • Reliable, proactive, and adaptable in a fast-paced environment
  • Detail-oriented and able to manage multiple tasks
  • Basic computer skills and willingness to learn store systems

Why Join Ace Thrift Supply?

  • Competitive pay with opportunities for advancement
  • Training and development in retail, sales, and product knowledge
  • Supportive management and a community-focused workplace
  • Employee discount, health and dental insurance, paid time off, and more
  • Trusted local brand with the strength of the Ace Hardware network

Ace Thrift Supply is an Equal Opportunity Employer and maintains a drug-free workplace.

At Ace Thrift Supply, we go beyond hardware: we build futures, communities, and purpose -- together.

Ace Thrift Supply is your locally owned, community-focused hardware retailer in southwestern Pennsylvania. As part of the Ace Hardware family, we're committed to delivering friendly service, trusted expertise, and quality products every neighbor can rely on. More than a hardware store, we're a place to grow skills, build lasting careers, and make a difference in the community we serve. When you join Ace Hardware Thrift Supply, you're not just starting a job - you're joining a team that cares.

Education:no requirementsEmployment Type: FULL_TIME

What Ace Hardware Corporation employees say

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Hours and flexibility

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About Ace Hardware

Sourced by ZipRecruiter

Ace Hardware is a renowned company in the retail sector, headquartered in Oak Brook, IL, US. Dating back to its foundation in 1924 by a group of businessmen, the company has grown from a single store in Chicago to a global hardware cooperative consisting of more than 5,000 stores in over 60 countries. It operates in the home improvement sector and specializes in hardware, home goods, local niche services, and select specialty retailers. As prevalent in its motto "The Helpful Place", Ace Hardware's mission is to provide customers with high-quality hardware products while delivering exemplary customer service.

Industry

Retail, hardware, plumbing and hvac wholesalers and construction materials wholesalers

Company size

1,001 - 5,000 Employees

Headquarters location

Oak Brook, IL, US

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