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Customer Operations Associate Jobs in Coatesville, PA

Clark Associates

Operations Associate

Wyomissing, PA · On-site

Job Summary The Operations Associate with The Restaurant Store is responsible for assisting the ... Basic customer service skills and ability to function well with coworkers * Strong verbal ...

The Restaurant Store

Operations Associate

Reading, PA

$18 - $22/hr

Job Summary The Operations Associate with The Restaurant Store is responsible for assisting the ... Basic customer service skills and ability to function well with coworkers * Strong verbal ...

Stifel

Trust Operations Associate

Greenville, DE · On-site

The Associate must be aware of impacts on customer statements while processing. This role will work ... operations associates, among hundreds more. Let's talk about how you can find your place here at ...

Stifel

Trust Operations Associate

Greenville, DE

The Associate must be aware of impacts on customer statements while processing. This role will work ... operations associates, among hundreds more. Let's talk about how you can find your place here at ...

Stifel

Trust Operations Associate

Greenville, DE

The Associate must be aware of impacts on customer statements while processing. This role will work ... operations associates, among hundreds more. Let's talk about how you can find your place here at ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Coatesville, PA

Customer Operations Associate information

See Coatesville, PA salary details

$9

$25

$49

How much do customer operations associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer operations associate in Coatesville, PA is $25.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $26.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What job categories do people searching Customer Operations Associate jobs in Coatesville, PA look for?

The top searched job categories for Customer Operations Associate jobs in Coatesville, PA are:

What cities near Coatesville, PA are hiring for Customer Operations Associate jobs?

Cities near Coatesville, PA with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you

Operations Associate

Clark Associates

Wyomissing, PA • On-site

Full-time

Re-posted 9 days ago

Clark Associates rating

8.0

Company rating: 8.0 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

120th of 419 rated retail wholesalers

Job description

Job Summary
The Operations Associate with The Restaurant Store is responsible for assisting the Product Lifecycle Manager with all aspects of daily material handling in a retail branch location. The Operations Associate will achieve a variety of operational goals through effective receiving, stocking, and presentation strategies that align with the goals of our sales, merchandising, order fulfillment, and inventory teams.
Job Location
845 Woodland Road, Wyomissing, PA 19610
We only accept W-2 candidates, H-1B sponsorship is not available.
Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Execute efficient receiving and put-away of incoming stock using pallet jacks, carts and/or powered equipment
  • Ensure a high level of organization and neatness while completing daily restocking tasks
  • Communicate effectively with the Merchandising and Inventory teams to sufficiently stock products in correct merchandising locations within the branch
  • Communicate effectively with the Product Lifecycle Manager to address any operational issues
  • Rotate stock (FIFO) and pull damaged and expired products as needed
  • Perform additional tasks and support initiatives as assigned by management to ensure smooth location operations and alignment with overall business goals
  • Maintain the overall cleanliness of the store
Physical Requirements
  • Work is performed while standing and/or walking, up to and including 9 hours/day.
  • Requires the ability to communicate effectively using speech, vision, and hearing.
  • Requires the regular use of hands for simple grasping and fine manipulations.
  • Requires regular bending, squatting, crawling, climbing, and reaching.
  • Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.

Qualifications
Experience
  • Demonstrated knowledge of our business model and a strong work ethic
  • Basic customer service skills and ability to function well with coworkers
  • Strong verbal communication skills and ability to think critically
  • Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
  • Business Proficiency in English is required

Education
This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.
Desired Traits & Skills
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Work is performed while standing and/or walking, up to and including 9 hours/day
  • Requires the ability to communicate effectively using speech, vision, and hearing
  • Requires the regular use of hands for simple grasping and fine manipulations
  • Requires regular bending, squatting, crawling, climbing, and reaching
  • Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.

What Clark Associates employees say

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