Customer Operations Associate Jobs in Phoenix, AZ

Behind every successful new hire is a professional ensuring the room is ready, technology works, people are informed, and nothing is left to chance. That could be you.

As the Learning Operations Associate at Master Electronics, you will support our learning and onboarding programs. You will ensure every Super Hero Launch (SHL) runs smoothly, learners have what they need, and onboarding is consistent. Your days vary: troubleshooting LMS issues, coordinating new hire logistics, updating dashboards, facilitating training, or partnering with Talent Acquisition, Operations, Safety, and IT.

At Master Electronics, learning shapes our culture, prepares our teams, and creates a strong first impression for new employees.

This role works onsite at our headquarters in Phoenix, AZ. 

Pay Range: Starting at $24.00 an hour

Learning Operations & LMS Support

• Administer the LMS: manage enrollments, assignments, course publishing, tracking, and reporting
• Maintain learning records, dashboards, compliance tracking, surveys, and documentation
• Support onboarding cadence, required training delivery, learner communications, and recurring program logistics
• Troubleshoot routine LMS, access, roster, assignment, and learner support issues; escalate as appropriate
• Keep learning materials, templates, checklists, repositories, and version-controlled resources organized and current

Program & Workflow Support

• Coordinate SHL logistics: room setup, materials, rosters, printing, safety checklists, and handouts
• Facilitate SHL and structured learning sessions (with L&D approval), ensuring a consistent and engaging learner experience
• Support day-of SHL execution: verify rooms and technology, welcome learners, capture surveys, and coordinate handoffs
• Coordinate with Talent Acquisition on new hire rosters, timelines, language needs, and readiness
• Document workflows, issues, gaps, and improvement opportunities for learning programs

Data & Reporting

• Generate and validate reports on learning, onboarding, and LMS activity for L&D and cross-functional leaders
• Organize feedback and survey data from SHL, new hires, managers, and 30/60/90-day check-ins
• Maintain data accuracy across LMS records, attendance, rosters, completion data, survey files, and tracking tools
• Support evaluation through data collection, analysis, and dashboard updates to demonstrate program impact

Cross-Functional Collaboration

• Partner across L&D, Talent Acquisition, Operations, Safety, IT, and other teams to support learning delivery and onboarding
• Respond to support requests professionally, clearly, and promptly
• Support manager onboarding tools, resources, buddy coordination, and feedback loops as assigned
• Adapt to changing priorities while maintaining reliable execution and a positive learner experience

• 1-3 years of experience in learning support, HR operations, onboarding coordination, Talent Acquisition support, training administration, program coordination, or related roles
• Strong organizational and follow-through skills with attention to detail
• Comfort with LMS tools, data systems, spreadsheets, and Microsoft 365
• Clear written and verbal communication skills
• Ability to facilitate learning sessions with L&D guidance and approved materials
• Ability to manage multiple priorities, identify risks, and maintain consistent service quality

Stay Healthy: World-class and affordable insurance plans ensure you and your family stay healthy 

Secure Your Future: 401(k) match program where you are vested from day-one  

Invest in Your Education: Tuition assistance empowers you to further your education and career 

Employee Assistance Program (EAP) and other incentives: Access to Perspectives, Healthcare Advocate, Working Advantage Discount Program, and more 

Enjoy Work-Life-Harmony: Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies 

Do Significant Good: Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups 

Provide Additional Financial Security: Company-funded and voluntary AD&D Life Insurance for you and your loved ones 

If you want to learn more about our comprehensive benefits, visit: https://careers.masterelectronics.com/benefits-wellness

At Master Electronics, we thrive in a fast-paced, entrepreneurial environment where flexibility, professionalism, and a self-starter mindset aren't just preferred-they're essential. Headquartered in sunny Phoenix, AZ, we're a leading global authorized distributor of electronic components, and have been proudly family-owned for over 50 years. 

What's our secret? It's simple: strong relationships, responsive service, and genuine added value. These principles have fueled our growth, allowing us to serve hundreds of thousands of customers in close partnership with world-class suppliers across the globe. 

We're also deeply committed to building a workplace where everyone feels respected, supported, and empowered to succeed. Master Electronics is committed to providing equal employment opportunities for all applicants and employees. We do not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, marital status, creed, or any other protected characteristic. 

We provide reasonable accommodations in compliance with the ADA and other applicable laws, and we strictly prohibit harassment of any kind. 

This commitment applies to every part of our workplace-from recruitment and hiring to promotions, training, compensation, benefits, and even company events.