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Customer Operations Associate Jobs in Monee, IL (NOW HIRING)

Loop

Customer Operations Associate

Chicago, IL

$60K - $65K/yr

Customer Operations Associate Chicago, IL Loop is a domain-specific AI company specialized in logistics and the physical economy. By leveraging verticalized AI, Loop transforms operational and ...

Loop

Customer Operations Associate

Chicago, IL · On-site

$60K - $65K/yr

The Customer Operations Associate is directly responsible for driving automation, optimizing invoice management and enabling actionable data for our clients that is critical to their business. You ...

Loop

Customer Operations Associate

Chicago, IL · On-site

$60K - $65K/yr

The Customer Operations Associate is directly responsible for driving automation, optimizing invoice management and enabling actionable data for our clients that is critical to their business. You ...

Quantix SCS LLC

Rail Operations Associate

Morris, IL · On-site

$25 - $28/hr

Description The Rail Operations Associate is responsible for the safe and efficient movement ... Customer Service & Quality * Ensure high levels of service quality and operational accuracy to meet ...

Quantix SCS LLC

Rail Operations Associate

Morris, IL · On-site

$25 - $28/hr

Description The Rail Operations Associate is responsible for the safe and efficient movement ... Customer Service & Quality * Ensure high levels of service quality and operational accuracy to meet ...

Carmax

Business Operations Associate

Tinley Park, IL

$16 - $25.60/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

CarMax, Inc.

Business Operations Associate

Tinley Park, IL · On-site

$16 - $25.60/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Carmax

Business Operations Associate

Tinley Park, IL

$16 - $25.60/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Carmax

Business Operations Associate

Chicago, IL

$16 - $33.90/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

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Customer Operations Associate information

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How much do customer operations associate jobs pay per hour?

As of May 31, 2026, the average hourly pay for customer operations associate in Monee, IL is $24.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $26.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Operations Associate, and why are they important?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by Customer Operations Associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What does a Customer Operations Associate do?

A Customer Operations Associate is responsible for supporting customers by addressing their inquiries, resolving issues, and ensuring a smooth customer experience. They often work closely with other departments to process orders, handle complaints, and provide information about products or services. Their goal is to maintain customer satisfaction by delivering prompt, accurate, and friendly service. Strong communication, problem-solving, and organizational skills are essential for this role.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What cities near Monee, IL are hiring for Customer Operations Associate jobs? Cities near Monee, IL with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Monee, IL as of May 2026, with employment types broken down into 66% Full Time, 29% Part Time, 2% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $51,721 per year, or $24.9 per hour.

Customer Operations Associate

Loop

Chicago, IL

$60K - $65K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

Customer Operations Associate

Chicago, IL

Loop is a domain-specific AI company specialized in logistics and the physical economy. By leveraging verticalized AI, Loop transforms operational and financial signals within logistics data into structured insights that drive automation, financial transparency, and supply chain optimization at scale. Their solutions support enterprise shippers in modernizing back-office operations and uncovering hidden value within complex logistics networks.

Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.

About the Role

As a Customer Operations Associate, you will be responsible for managing the end to end operational process for our customers. The Customer Operations Associate is directly responsible for driving automation, optimizing invoice management and enabling actionable data for our clients that is critical to their business. You will play a key role in identifying opportunities and ways to improve our products to enhance customer experience and stickiness, working alongside Customer Success Managers, Product and Engineering. This role is located in Chicago and requires the individual to be in office.

Key Responsibilities
  • Oversee the day-to-day audit process for clients
  • Proactively identify changes we can make to our internal application in order to improve and enable automation to the audit process
  • Partner cross functionally with Customer Success, Engineering and Product to provide critical feedback on the audit process and make suggested improvements
  • Analyze freight cost data; identify discrepancies and errors in carrier billing; work with carriers to address systemic issues
  • Support customers through managing disputes, claims, and other exceptions related to billing and payment transactions
  • Take the perspective of who we serve into everything you do, anticipating client needs, and responding quickly
  • Partner with Customer Success Managers to ensure client satisfaction and retention
Experience Required
  • Entry level experience with desire to learn new skills; previous experience in operations, customer service or account management in the logistics/transportation industry is nice to have
  • Ability to collect data, analyze results, and draw valid conclusions
  • Passion for technology and data
  • Obsessive attention to detail
  • Proven problem solving results
  • Excellent written & spoken communication skills

Compensation

This role has a base salary range of $60,000 to $65,000 depending on experience and qualifications.

Benefits & Perks
  • Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you
  • 401k plan
  • Unlimited PTO
  • Generous professional development budget to feed your curiosity
  • Physical and Mental fitness subsidies for yoga, meditation, gym, or ski membership

Apply