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Customer Operations Associate Jobs in Marietta, GA

Serve Robotics

Field Operations Associate

Atlanta, GA · On-site

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los ... JOB OVERVIEW As an Operations Associate, you'll play a key role in ensuring the smooth and reliable ...

Serve Robotics

Field Operations Associate

Atlanta, GA · On-site

$22/hr

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los ... JOB OVERVIEW As an Operations Associate, you'll play a key role in ensuring the smooth and reliable ...

JCPenney

Operations Associate - Hiram Square

Hiram, GA · On-site

Customer Service - You're maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there's no one ...

Maersk

Operations Associate

Atlanta, GA

Our focus on our people is what sets us apart and keeps our customers coming back to work with us ... Landside Operations Execution includes roles that manage and operate landside transport modalities ...

Maersk

Operations Associate

Atlanta, GA

Our focus on our people is what sets us apart and keeps our customers coming back to work with us ... Landside Operations Execution includes roles that manage and operate landside transport modalities ...

Archway

Temporary FC Operations Associate

Norcross, GA · On-site

$16/hr

Temporary FC Operations Associate Type: Temporary Pay Rate: $16 Shift: Monday to Friday 7:00 am - 5 ... meeting and exceeding the customers' expectations Participate in process improvement by ...

Saks OFF 5TH

Part Time Operations Associate

Atlanta, GA · On-site

$15 - $17/hr

We are seeking a motivated and creative Operations Associate to oversee merchandise displays and ... Who Are You: * Diligent individual who loves to enhance the customer experience by executing ...

CarMax, Inc.

Business Operations Associate

Roswell, GA · On-site

$19.88 - $22.37/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Carmax

Business Operations Associate

Roswell, GA · On-site

$19.88 - $22.37/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Carmax

Business Operations Associate

Atlanta, GA

$19.88 - $22.37/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

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Showing results 21-40

All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Marietta, GA

Customer Operations Associate information

See Marietta, GA salary details

$8

$23

$45

How much do customer operations associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer operations associate in Marietta, GA is $23.36, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $24.90 per hour, depending on experience, location, and employer.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What are the most commonly searched types of Customer Operations jobs in Marietta, GA? The most popular types of Customer Operations jobs in Marietta, GA are:
What job categories do people searching Customer Operations Associate jobs in Marietta, GA look for? The top searched job categories for Customer Operations Associate jobs in Marietta, GA are:
What cities near Marietta, GA are hiring for Customer Operations Associate jobs? Cities near Marietta, GA with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Marietta, GA as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,584 per year, or $23.4 per hour.

Field Operations Associate

Serve Robotics

Atlanta, GA • On-site

Full-time

Re-posted 17 days ago

Job description

At Serve Robotics, we're reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It's designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We're looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
Who We Are
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Associate, you'll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand-whether it's navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That's where you come in.
In this hands-on role, you'll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You'll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.
You'll collaborate closely with teams across operations, engineering, and customer support-helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.
This role is onsite 5 days a week in ATL.
JOB DUTIES
  • Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
  • Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
  • Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
  • Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
  • Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
  • Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
  • Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.

EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
  • Valid drivers license
  • Comfortable driving mid-size utility vehicles as needed
  • Capable of lifting and maneuvering items weighing up to 50 pounds
  • Demonstrated ability to engage with customers in a professional setting
  • Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require

Preferred Experience, Qualifications, and Skills
  • Experience with Jira
  • 1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
  • Experience using work communication tools (ie. Slack)
  • Strong organizational, collaboration, and problem-solving skills.

Additional Information
  • Physical demands include walking/biking several miles per day and handling equipment.
  • Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
  • Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.
  • This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.

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