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Customer Operations Associate Jobs in Puerto Rico

Saks OFF 5TH

Customer Experience Lead

Ponce, PR

... operational tasks * Ability to train and coach associates on selling behaviors to ensure high ... Consistently greet customers and educate them on current promotions * Complete the markdown process ...

TJX Companies

Merchandse Associate

Juana Diaz, PR · On-site

$12.25 - $12.75/hr

Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to ... Role models established customer experience practices with internal and external customers

TJX Companies

Merchandse Associate

Juana Diaz, PR · On-site

$12.25 - $12.75/hr

Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to ... Role models established customer experience practices with internal and external customers

Tjx

Merchandse Associate

Juana Diaz, PR · On-site

$12.25 - $12.75/hr

Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to ... Role models established customer experience practices with internal and external customers

Grupo Triple-S

PR · On-site

$13 - $17.75/hr

... operational procedures and guidelines under general supervision. It can act as a trainer and ... Associate's Degree in Business Administration or Marketing EXPERIENCE * Associate Degree in ...

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Customer Operations Associate information

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are the most commonly searched types of Customer Operations jobs in Puerto Rico?

The most popular types of Customer Operations jobs in Puerto Rico are:

What job categories do people searching Customer Operations Associate jobs in Puerto Rico look for?

The top searched job categories for Customer Operations Associate jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Customer Operations Associate jobs?

Cities in Puerto Rico with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Puerto Rico as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Assoc Director, Operations Finance

Becton, Dickinson and Company

Cayey, PR

Full-time

Medical, Life

Posted 13 days ago

BD rating

7.3

Company rating: 7.3 out of 10

Based on 143 frontline employees who took The Breakroom Quiz

314th of 499 rated machine equipment manufacturers

Job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters' innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters' passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Key Responsibilities

  • Serve as the primary Finance Business Partner to Bioscience and Blood Culture Operations leadership, providing strategic guidance to drive operational and financial performance across the manufacturing network.

  • Lead the annual operating plan, long-range planning process, standard cost roll, quarterly forecasts, and monthly outlook updates across all Bioscience and Blood Culture manufacturing sites.

  • Deliver monthly financial results and business insights to Operations and Global Manufacturing leadership, including analysis of production performance, manufacturing variances, inventory, capital spending, productivity initiatives, and cost-saving programs.

  • Manage, coach, and develop a team of six Plant Controllers, establishing clear priorities, fostering talent development, and ensuring consistent execution of financial planning, reporting, and control activities.

  • Partner with site leadership to identify performance improvement opportunities, evaluate operational risks, and develop financial models that support productivity and profitability objectives.

  • Provide financial leadership for key manufacturing and supply chain initiatives, including network optimization, product transfers, automation investments, capacity expansion, restructuring activities, and capital investment decisions.

  • Drive accountability for manufacturing cost performance through detailed analysis of labor, material, overhead, yield, scrap, and inventory metrics.

  • Lead working capital and inventory optimization efforts across the sub-cluster, improving cash flow while supporting operational and customer requirements.

  • Establish and standardize financial processes, KPIs, reporting frameworks, and best practices across the manufacturing network.

  • Oversee internal and external audit activities, ensure SOX compliance, and maintain a strong internal control environment across all manufacturing sites.

  • Collaborate with Corporate Finance, Operations Finance, Supply Chain, Procurement, and Global Operations teams to align financial priorities and execute enterprise-wide initiatives.

  • Support executive-level reviews by developing financial analyses, recommendations, and presentations for senior leadership.

  • Travel to manufacturing sites to support business reviews, strategic planning sessions, audits, operational assessments, and leadership engagement activities.

Qualifications

  • Bachelor's degree in Finance, Accounting, or a related field required.

  • MBA, CPA, CMA, or equivalent professional designation preferred.

  • Minimum of 7-10 years of progressive experience in Operations Finance, Finance Business Partnering, Accounting, or related finance functions.

  • Demonstrated experience supporting senior business leaders within a complex global matrix organization.

  • Strong understanding of financial planning, budgeting, forecasting, performance management, and strategic analysis.

  • Strong knowledge of GAAP, SOX, internal controls, and financial reporting requirements.

  • Advanced proficiency in Microsoft Excel, PowerPoint, and ERP systems such as SAP.

  • Proven ability to influence decision-making through data-driven analysis and executive-level presentations.

  • Strong communication, collaboration, and relationship-building skills.

  • Proven ability to lead teams, influence without authority, and effectively manage multiple priorities.

  • Demonstrated commitment to continuous improvement, process optimization, and organizational development.

  • Willingness to travel domestically and internationally as business needs require (approximately 10-20%).

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work LocationUSA PR Cayey - Vicks DriveAdditional LocationsUSA CA - San Diego (BDB)Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

$133,200.00 - $219,800.00 USD Annual

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About BD

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BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Industry

Medical equipment and supplies manufacturing and manufacturing

Company size

10,000+ Employees

Headquarters location

Franklin Lakes, NJ, US

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