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Customer Operations Associate Jobs in San Juan, PR

P2P

Investor Relations Operations Associate

San Juan, PR · On-site

$60 - $80/hr

Investor Relations Operations Associate Pantera Capital is the first institutional investment firm ... Maintain and update the firm's CRM with investor account information, capital activity records, and ...

Optima Seguros

PRODUCT OPERATIONS LEAD

San Juan, PR · On-site

$80 - $100/hr

PRODUCT OPERATIONS LEAD 6-PROFESSIONAL Management San Juan, PR, PR Job Summary: Óptima is ... customer experience, regulatory risk). * Analyze external opportunities--such as new partners ...

Dollartree

Customer Service Associate I

Saint Just, PR

$11 - $15.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Walgreens

Customer Service Associate

Rio Grande, PR · On-site

$11.25 - $15.50/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate

Humacao, PR · On-site

$14.75 - $20.25/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate

Dorado, PR · On-site

$12 - $16.50/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Burlington

Operations Manager V

San Juan, PR

$24.85 - $33.10/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ...

Burlington

Operations/Service Manager

Carolina, PR

$23.10 - $32.55/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ...

Walgreens

Customer Service Associate - Temporary

Juncos, PR · On-site

$14.25 - $19.50/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate - Temporary

Juncos, PR · On-site

$14.25 - $19.50/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate - Temporary

Juncos, PR · On-site

$14.25 - $19.50/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate - Temporary

Juncos, PR · On-site

$14.25 - $19.50/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate - Temporary

Coamo, PR · On-site

$12.75 - $17.75/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

New

Walgreens

Customer Service Associate - Temporary

San Juan, PR · On-site

$13.75 - $19/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Burlington

Operations/Service Manager II

Guaynabo, PR

$22.05 - $30.45/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ...

Walgreens

Customer Service Associate - Temporary

Caguas, PR · On-site

$14.25 - $19.50/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate - Temporary

Humacao, PR · On-site

$14.75 - $20.25/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate - Temporary

Juncos, PR · On-site

$14.25 - $19.50/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in San Juan, PR

Customer Operations Associate information

See San Juan, PR salary details

$9

$25

$49

How much do customer operations associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer operations associate in San Juan, PR is $25.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $26.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What job categories do people searching Customer Operations Associate jobs in San Juan, PR look for?

The top searched job categories for Customer Operations Associate jobs in San Juan, PR are:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in San Juan, PR as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $52,436 per year, or $25.2 per hour.

Investor Relations Operations Associate

P2P

San Juan, PR • On-site

$60 - $80/hr

Other

Posted 6 days ago

Key responsibilities

  • Process and review subscription and redemption documents for accuracy and completeness across all fund vehicles

  • Manage and verify wire instructions for capital activity, ensuring proper controls and documentation standards are met

  • Maintain and update the firm's CRM with investor account information, capital activity records, and documentation status

Job description

Investor Relations Operations Associate

Pantera Capital is the first institutional investment firm focused exclusively on bitcoin, other digital currencies, and companies in the blockchain tech ecosystem. Pantera launched the first cryptocurrency fund in the United States when bitcoin was at $65/BTC in 2013. The firm subsequently launched the first exclusively-blockchain venture fund, and in 2017, was the first firm to offer an early‑stage token fund. Pantera manages $3.5bn across three strategies — passive, hedge, and venture — exclusively focused on bitcoin, other digital currencies, and companies in the blockchain tech ecosystem.

We are seeking an Investor Relations Operations Associate to join our San Juan office. This is an operationally focused role responsible for processing and managing the full lifecycle of capital activity and investor documentation. The position works closely with the finance, legal, compliance, and fund administration teams and does not involve direct investor‑facing or business development responsibilities. This role requires presence at least three days a week in our San Juan office.

Qualifications
  • 2 to 5 years of experience in fund operations, investor relations operations, or a related back‑office role within the financial services industry
  • Bachelor’s degree in Finance, Business Administration, Economics, or a related field
  • Direct experience processing subscription and redemption documents, wire instructions, and capital activity in a hedge fund, venture fund, or alternative investment environment
  • Strong proficiency with Microsoft Office (Excel, Word, Outlook); experience with Salesforce or similar CRM a plus
  • Exceptional attention to detail and commitment to accuracy in handling financial documentation
  • Ability to manage multiple time‑sensitive tasks simultaneously with limited oversight
  • Familiarity with fund administration workflows and AML/KYC documentation requirements preferred
  • Interest in or knowledge of blockchain and cryptocurrency a plus
Responsibilities
  • Process and review subscription and redemption documents for accuracy and completeness across all fund vehicles
  • Manage and verify wire instructions for capital activity, ensuring proper controls and documentation standards are met
  • Coordinate with fund administrators to facilitate timely settlement of subscriptions, redemptions, and transfers
  • Maintain and update the firm’s CRM with investor account information, capital activity records, and documentation status
  • Track and manage investor onboarding documentation including KYC/AML materials, legal entity documents, and account opening forms
  • Liaise with legal, compliance, and finance teams to ensure all capital activity is properly reviewed and approved prior to processing
  • Monitor open items and outstanding documentation requests, following up internally as needed to keep workflows on track
  • Support audit and regulatory requests by organizing and retrieving investor documentation as required
  • Contribute to ongoing improvements in IR operations procedures, controls, and workflow efficiency
  • Maintain strict confidentiality in handling investor data and financial information
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