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Customer Onboarding Jobs in Michigan (NOW HIRING)

Twin Med Llc

Customer Onboarding

Belleville, MI · On-site

$45K - $50K/yr

Customer Onboarding Specialist Education : High school diploma or equivalent required, Bachelor's degree preferred Work Arrangement: Full-Time Remote or Hybrid if within local markets (Detroit ...

Option Care

Sales Onboarding Specialist

Lansing, MI

$53K - $88K/yr

... customers and team members. Join a company that is taking action to develop an inclusive ... The Sales Onboarding Training Specialist serves as the critical bridge between formal training and ...

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How much do customer onboarding jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for customer onboarding in Michigan is $22.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $25.34 per hour, depending on experience, location, and employer.

What is a customer onboarding?

A Customer Onboarding job involves guiding new customers through the initial stages of using a product or service. This role ensures customers have a smooth transition, understand key features, and achieve their desired outcomes. Responsibilities typically include setting up accounts, providing training, and addressing any early concerns. The goal is to enhance customer satisfaction, reduce churn, and build long-term relationships. Effective onboarding helps customers see immediate value, increasing retention and loyalty.

What are the main responsibilities of a customer onboarding?

A Customer Onboarding specialist is typically responsible for guiding new clients through the setup process, ensuring they understand the company's products or services and are set up for success. This includes conducting training sessions, answering client questions, resolving initial issues, and coordinating with product or technical teams to address client needs. They often create tailored onboarding plans, track client progress, and provide ongoing support during the early stages of the customer relationship. Success in this role requires managing multiple accounts simultaneously while delivering a positive and professional experience to each client.

What are the key skills and qualifications needed to thrive in customer onboarding, and why are they important?

To thrive as a Customer Onboarding professional, you need strong communication abilities, organization, problem-solving skills, and a background in customer service or account management. Familiarity with CRM platforms like Salesforce or HubSpot and experience with onboarding tools or project management systems is often required. Standout candidates excel in empathy, patience, and relationship-building with clients. These skills ensure new customers have a smooth transition and positive experience, fostering retention and satisfaction.

What are the most commonly searched types of Customer Onboarding jobs in Michigan?

The most popular types of Customer Onboarding jobs in Michigan are:

What are popular job titles related to Customer Onboarding jobs in Michigan?

For Customer Onboarding jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Onboarding jobs in Michigan look for?

The top searched job categories for Customer Onboarding jobs in Michigan are:

Customer Onboarding jobs near you
Infographic showing various Customer Onboarding job openings in Michigan as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $47,039 per year, or $22.6 per hour.

Customer Onboarding

Twin Med Llc

Belleville, MI • On-site

$45K - $50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Customer Onboarding Specialist

Education: High school diploma or equivalent required, Bachelor’s degree preferred
Work Arrangement: Full-Time Remote or Hybrid if within local markets (Detroit, Indianapolis, Sante Fe Springs CA)
Preferred Location: N/A

About TwinMed
TwinMed is a leading medical supply distributor serving long-term care, post-acute, and healthcare providers nationwide. We are built on strong relationships, accountability, and a commitment to helping our customers operate more efficiently while delivering quality care.

Position Overview
The Customer Onboarding Specialist is responsible for managing and coordinating the customer onboarding process from initial intake through successful transition into ongoing business with TwinMed. This role serves as a key connection point between Sales, customers, Customer Service, and internal operational teams, ensuring that new customers have a seamless, organized, and engaging onboarding experience.

This position will take a proactive approach to customer and sales representative engagement, moving beyond the traditional processing of onboarding paperwork to actively managing the onboarding journey, identifying potential issues or delays, and ensuring all necessary information, approvals, and resources are in place before a customer begins ordering.

A key component of this role will be ownership of the onboarding workflow within Smartsheet, including managing intake, tracking approvals, maintaining timelines, communicating status updates, and ensuring accountability across stakeholders.

The Customer Onboarding Specialist will also support inventory planning by running and reviewing customer usage reports to help ensure appropriate inventory availability and a smooth transition into business.

Key Responsibilities

  • Own the customer onboarding process from initial submission through completion and handoff to the appropriate ongoing support teams.
  • Process and maintain all required customer onboarding paperwork, documentation, and account setup information with coordination via the Sales Team
  • Manage customer intake and approval workflows through Smartsheet.
  • Monitor onboarding milestones, deadlines, outstanding items, and approvals to ensure projects remain on schedule.
  • Identify potential roadblocks or missing information and proactively communicate with the appropriate parties to resolve them.
  • Maintain accurate and complete onboarding records and documentation.
  • Ensure onboarding activities are completed in accordance with TwinMed policies, procedures, and established timelines.
  • Coordinate with internal departments to ensure all necessary requirements are completed prior to the customer becoming active.
  • Own and coordinate a comprehensive TwinMed Customer Onboarding Welcome Package

Qualifications & Attributes

  • 2+ years of experience in customer service, sales support, account management, onboarding, operations, or a related field.
  • Strong organizational and time-management skills with the ability to manage multiple onboarding projects simultaneously.
  • Strong attention to detail and accuracy.
  • Excellent written and verbal communication skills.
  • Ability to communicate professionally and effectively with customers, Sales Representatives, and internal stakeholders.
  • Proficiency with Microsoft Office, particularly Excel, Outlook, and Word.
  • Ability to learn and effectively utilize Smartsheet and other business systems.
  • Ability to independently prioritize tasks and follow through on commitments.

Benefits

  • Competitive compensation (salaried, exempt position)
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and paid holidays