Customer Master Data Analyst Jobs (NOW HIRING)

Description

• Create, update, extend, block, and maintain master data records in SAP and connected systems in accordance with approved requests, service levels, governance policies, and internal controls.
• Manage requests through the designated workflow platform; validate required fields, approvals, supporting documentation, and routing before processing.
• Apply data standards, naming conventions, hierarchies, reference mappings, and business rules consistently across the Garden and Pet divisions.
• Perform recurring data-quality reviews and self-audits for completeness, validity, accuracy, consistency, timeliness, and duplicate prevention; document results and corrective actions.
• Investigate data issues, identify root causes, coordinate remediation, and escalate policy, control, or ownership concerns to data owners and Master Data leadership.
• Partner with business data owners, Finance, Sales, Supply Chain, Procurement, Customer Service, and IT to clarify requirements and resolve master data requests.
• Support data migrations, system implementations, integrations, mass updates, testing, and post-deployment validation as assigned.
• Prepare operational metrics, exception reports, and trend analyses that highlight backlog, cycle time, data quality, and compliance performance.
• Maintain procedures, data definitions, job aids, and audit evidence; recommend practical improvements to workflows, controls, and user experience.
• Handle sensitive business information responsibly and follow applicable security, privacy, retention, and records-management requirements.

• Strong Microsoft Excel skills, including PivotTables, XLOOKUP or equivalent lookup functions, data validation, filtering, and analysis of large datasets.
• Demonstrated accuracy, attention to detail, organization, and ability to manage multiple requests and deadlines in a controlled environment.
• Clear written and verbal communication skills, with the ability to explain data requirements and resolve issues across technical and business teams.
• Working knowledge of standard Microsoft 365 applications and virtual collaboration tools.
• Hands-on experience with SAP customer and/or vendor master data; experience with SAP S/4HANA or SAP Master Data Governance is a plus.
• Experience executing governed mass-maintenance scripts using Precisely Automate Studio (formerly Winshuttle) or a comparable automation tool.
• Familiarity with data governance, data-quality controls, workflow management, role-based approvals, and audit-ready documentation.
• Experience with Power BI, Tableau, SAP BusinessObjects, or another business-intelligence and reporting platform.
• Exposure to SQL, data reconciliation, process mapping, or continuous-improvement methods.
• Data stewardship and quality mindset
• Analytical problem-solving and root-cause investigation
• Customer focus and cross-functional partnership
• Process discipline, ownership, and sound judgment
• Adaptability, continuous learning, and change readiness

• Bachelor's degree in business administration, information systems, data analytics, computer science, or a related field; equivalent relevant experience may be considered.
• Two to four years of experience in master data, data operations, data quality, ERP administration, business operations, or a related discipline.

This role primarily works in an office or professional hybrid environment and regularly uses a computer, standard office applications, and video-conferencing tools. The position requires participation in remote and in-person meetings based on business and project needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.

• Comprehensive Medical, Dental, and Vision Insurance
• Free Life and Disability Insurance
• Health and Dependent Care Flexible Spending Accounts
• 401k with 3% company match and annual employer discretionary contribution
• Paid vacation, holidays and sick time
• Employee Assistance Program
• Access to thousands of free online courses
• Discounts on cell phones, movie tickets, gym memberships, and more!
• Education Assistance (both college degrees and professional certifications)
• Referral Program with cash bonus
• Access to on-demand pay
• Paid parental leave