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Customer Manager Jobs in Spring Hill, FL (NOW HIRING)

AEG

Enterprise Customer Success Manager

Tampa, FL · On-site

As an Enterprise Customer Success Manager your responsibilities will include: * Own the Enterprise: Manage a portfolio of our largest, most complex customers (Sports Teams, Venues, Live Events ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

This role requires a strong background inSLED account management, public sector IT solutions selling, and customer success, with a proventrack recordof managing complex sales cycles within government ...

Justt

Enterprise Customer Success Manager - Tampa

Tampa, FL · On-site +1

$150K - $160K/yr

Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions * Analyze portfolio performance, combining data and customer feedback to generate ...

Circle

Manager, Know Your Customer (KYC)

Tampa, FL · On-site +1

Circle is looking for a Manager, Know Your Customer (KYC) to join its Compliance Operations team and oversee the day-to-day management and operation of Circle's KYC team. The team is responsible for ...

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Customer Manager information

See Spring Hill, FL salary details

$28K

$56.1K

$90.8K

How much do customer manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer manager in Spring Hill, FL is $56,081.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $66,200.00 per year, depending on experience, location, and employer.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What is the role of a customer manager?

A customer manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to retain business, utilizing skills in communication, problem-solving, and customer service tools. The role may also involve coordinating with sales and support teams to improve service delivery.

What are popular job titles related to Customer Manager jobs in Spring Hill, FL?

For Customer Manager jobs in Spring Hill, FL, the most frequently searched job titles are:

What job categories do people searching Customer Manager jobs in Spring Hill, FL look for?

The top searched job categories for Customer Manager jobs in Spring Hill, FL are:

What cities near Spring Hill, FL are hiring for Customer Manager jobs?

Cities near Spring Hill, FL with the most Customer Manager job openings:

Customer Manager jobs near you

Enterprise Customer Success Manager

AEG

Tampa, FL • On-site

Full-time

Re-posted 6 days ago

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Redefine the future of live entertainment tech
Welcome to vivenu, the global leader in event ticketing tech and one of the world's fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure.
With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges - helping organizers deliver exceptional experiences and drive real growth.
Join us and build the future of live entertainment.
As an Enterprise Customer Success Manager your responsibilities will include:
    • Own the Enterprise: Manage a portfolio of our largest, most complex customers (Sports Teams, Venues, Live Events), serving as the primary point of contact. Build and nurture deep relationships across the customer's organization, including the Box Office Manager, Sales, Service Marketing, and CEO/Owner. Drive engagement across all stakeholders through Business Reviews and strategy workshops.
    • Renewal Management: Secure long-term partnership health by aligning vivenu's roadmap with the customer's long-term goals, proactively managing contract renewals. Secure expansion by showcasing proven ROI.
    • Enterprise Onboarding & Delivery: Lead customers through hands-on platform onboarding, in partnership with a Customer Experience specialist and/or 3rd party implementation partner. Own structured project management, including task, issue, and risk management, to ensure a successful on-sales and first event go-live. Ensure both online and on-site needs (point of sale, payments, scanning) drive an amazing day one experience.
    • Health Monitoring & Risk Mitigation: monitor KPIs and adoption patterns. Ensure ticket shops and event pages follow leading practices to ensure high conversion rates, sellouts, and revenue. Detect churn risks early and implement concrete action plans to drive adoption and satisfaction. Represent the unique needs of our largest customers internally. Provide structured, data-backed feedback to Product to shape the future of the platform for the industry.
    • Enablement & Product Mastery: Facilitate adoption workshops to ensure customers are fully leveraging advanced features to deliver a better ticket-buyer experience, increase revenue, and improve operational efficiency. Deliver tailored training sessions and product roadmap briefings that empower everyone from sales, service, marketing, and ticketing to utilize the platform effectively.
    • Client Development: Act as a consultant on revenue optimization. Help customers implement a customer data strategy, identify opportunities to unlock potential by shifting to online sales, ancillary revenue upsells, and improving the digital fan experience.

What you will need to succeed in this role:
    • Senior-Level Experience: 5+ years of experience in Customer Success, Account Management, or Consulting, specifically managing high-value enterprise accounts.
    • Live Events Expertise: Deep industry knowledge of the sports and live events ecosystem, including an understanding of on-site operations (POS, scanning, payments) and the digital fan journey.
    • Executive Presence: Proven ability to navigate complex organizations and build authority with C-suite executives and ownership groups.
    • Complex Project Management: Experience owning structured delivery timelines and managing the risks associated with high-pressure "on-sale" events and system migrations.
    • Analytical Consulting: A data-driven mindset to monitor KPIs, identify churn risks, and translate platform adoption into tangible revenue growth for your clients.
    • Product Mastery: The ability to quickly master complex platform features and translate them into simple, effective training for sales, marketing, and ticketing teams.

Why join vivenu?
Live Entertainment Tech
Play a mission-critical role for global brands, redefining fan experiences from festivals to major sports events. Here, you're part of the business of fun - powered by cutting-edge technology that brings moments to life for millions.
Sustainable Growth
We scale sustainably on a profitable, VC-backed foundation with true product-market fit. This means continuous investment in our people, products, and long-term vision.
Top-tier Team
Collaborate with over 160 dedicated professionals, including leaders from Google, Slack, and Salesforce. Together, we're shaping the future of live entertainment technology, one decision at a time.
Global DNA
We're a diverse, merit-driven team spread across six global offices. Talent and impact are what matter here - not hierarchy or background.
Fast Growing, in All Aspects
Sifted consistently ranks us among the fastest-growing scale-ups in Europe. We're driven by daily learning, shared wins, and collective growth.
Next-Gen Leaders & Insights
Work alongside some of tech's brightest minds - from Forbes 30 Under 30 founders to Executive of the Year award winners. At vivenu, you'll help set the standard for the ticketing industry's future.
vivenu Inclusion Statement
At vivenu, we believe our people define our success - and that we win with bold, diverse minds. The strongest teams are built on different perspectives, experiences, and voices. We're committed to creating a workplace where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment globally.
Check out our mission statement and corporate values here.
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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