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Customer Experience Manager Jobs in Spring Hill, FL

TelyRx

Customer Experience Specialist

Clearwater, FL · On-site

$16.25 - $20.50/hr

The Customer Experience Specialist is a key member of our customer support team and serves as a ... Accurately document customer interactions in CRM systems * Follow established scripts, workflows ...

Tesla

Customer Experience Specialist

Wesley Chapel, FL · On-site

$15.50 - $19.25/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ...

EŌS Fitness

Member Experience Manager

Hudson, FL · On-site

$18 - $20/hr

This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager ...

EŌS Fitness

Member Experience Manager

Lutz, FL · On-site

$18 - $20/hr

This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager ...

Tjx

Customer Experience Coordinator

Land O Lakes, FL

$15 - $15.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

EŌS Fitness

Member Experience Manager

Land O Lakes, FL · On-site

$18 - $20/hr

This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager ...

EōS Fitness

Member Experience Manager

Tampa, FL · On-site

$18 - $20/hr

This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager ...

Compass Group

PATIENT EXPERIENCE MANAGER

Tampa, FL · On-site

... client and customer satisfaction levels and account retention, strong employee relations ... Experience Managers and operations management to communicate patient experience updates, current ...

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All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Spring Hill, FL

Customer Experience Manager information

See Spring Hill, FL salary details

$20.8K

$49.2K

$85.7K

How much do customer experience manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer experience manager in Spring Hill, FL is $49,205.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,800.00 and $59,400.00 per year, depending on experience, location, and employer.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What are the most commonly searched types of Customer Experience jobs in Spring Hill, FL?

The most popular types of Customer Experience jobs in Spring Hill, FL are:

What are popular job titles related to Customer Experience Manager jobs in Spring Hill, FL?

For Customer Experience Manager jobs in Spring Hill, FL, the most frequently searched job titles are:

What job categories do people searching Customer Experience Manager jobs in Spring Hill, FL look for?

The top searched job categories for Customer Experience Manager jobs in Spring Hill, FL are:

What cities near Spring Hill, FL are hiring for Customer Experience Manager jobs?

Cities near Spring Hill, FL with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Spring Hill, FL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $49,205 per year, or $23.7 per hour.

Customer Experience Specialist

TelyRx

Clearwater, FL • On-site

$16.25 - $20.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

🌟 Be the voice of our customers and help create exceptional experiences every day.


The Customer Experience Specialist is a key member of our customer support team and serves as a trusted first point of contact for customers. In this role, you’ll provide responsive, knowledgeable support, answer questions, resolve routine issues, and ensure every customer interaction reflects our commitment to exceptional service.


This is an ideal opportunity for someone who is customer-focused, personable, detail-oriented, and eager to build a career in customer experience. You’ll be responsible for accurately documenting customer interactions, following through on requests, and escalating more complex issues to the appropriate team when needed.


Responsibilities

  • Respond to inbound customer inquiries via phone both inbound and outbound, email, or ticketing systems
  • Provide accurate information regarding products, services, policies, and procedures
  • Resolve routine customer issues and complaints in a timely and professional manner
  • Accurately document customer interactions in CRM systems
  • Follow established scripts, workflows, and service guidelines
  • Escalate complex or unresolved issues to higher-level support or supervisors
  • Meet or exceed individual performance metrics (AHT, quality, adherence, CSAT)
  • Maintain confidentiality and comply with company policies and regulations
  • Demonstrate professionalism, empathy, and active listening during all interactions
  • Handles basic to moderately complex issues
  • Works under direct supervision
  • Limited decision-making authority
  • Escalates advanced issues per defined guidelines


Qualifications:

  • High school diploma or equivalent
  • Strong verbal and written communication skills
  • Comfortable navigating multiple systems (CRM/ticketing)
  • Basic computer proficiency and ability to navigate multiple systems
  • Customer-focused mindset with problem-solving abilities
  • Ability to follow instructions and standardized procedures
  • Ability to work in a fast-paced, high-volume environment
  • Time management and organizational skills


Preferred Qualifications:

  • Prior customer service or call center experience
  • Familiarity with CRM or ticketing systems
  • Bilingual skills (English/Spanish) a plus


What we offer

  • Competitive base salary plus performance-based bonus opportunities
  • Comprehensive medical, dental, and vision coverage
  • Health Savings Account (HSA) eligibility
  • 401(k) retirement savings plan
  • Flexible scheduling options to support work-life balance
  • Generous paid time off (PTO) program

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