Customer Service Assistant Jobs in Spring Hill, FL

Business Center Assistant Manager

When you join our team as a Business Center Assistant Manager, you will oversee the day-to-day operations of the Business Center. This includes orchestrating customer orders and inquiries, managing employees, scheduling shifts, and ensuring that customers have a positive experience. As a manager within our organization, you are tasked with developing new ways to improve customer service and increase sales; work closely with other managers and departments in the organization to develop strategies to achieve department & company goals.

WHY SANWA FOOD GROUP:

Sanwa Famer’s Market, a division of Sanwa Food Group, has been a pillar in the Tampa Community for more than 40 years. Throughout the years we’ve established ourselves as a leader in the food distribution industry. Our array of eclectic grocery, produce and meat selections span the globe, and our customer focus initiatives provides a service that continues to drive our success.

We take pride in creating a diversified culture where our team members are able to grow and learn to excel in various opportunities within our company.

As a Sanwa team member, you will become part of our dynamic, growing company, servicing both retail and wholesale customers in a fast-paced service driven environment. We are looking for truly exceptional individuals to continue the Sanwa tradition of excellence.  Come grow with us!

MAIN JOB DUTIES AND RESPONSIBILITIES:

A Business Center Assistant Manager typically has a wide range of responsibilities, which can include:

• Receive and complete business customer orders while assuring quality, deadlines, and accuracy standards are all met.
• Communicate daily with business customers via phone, text, and email in a professional and timely manner.
• Follow food safety guidelines of temperature sensitive customer orders by using proper food storage methods.
• Facilitate product availability, special sale, and new item inquiries from business customers and communicate with the necessary parties to assure sale completion.
• Investigate any billing/order fulfillment complaints and rectify any possible discrepancies with customer orders.
• Managing the store’s operations including cash handling, accurate check out procedure, register reconciliation, order fulfillment, billing/invoicing and customer service.
• Training new employees in the duties and responsibilities associated with their position within the company.
• Resolve any customer related issues to a suitable level of satisfaction while keeping in mind the company policies and procedures.
• Monitoring employee performance to ensure that they are performing their responsibilities to meet and or exceed company standards.
• Monitoring productivity and attendance.
• Maintain a clean an organized work area, as well as monitor the lot and lot attendants.
• Supervises the day-to-day operations of their team, resolves issues when possible, and escalate issues to the appropriate level of support and/or leadership when necessary.
• Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data.
• Maintains safe, secure, and healthy work environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; maintaining security systems.
• Coordinate with other departments to ensure efficient operation of the Business Center.
• As part of your role, you may be required to perform additional duties or tasks as assigned by your manager or the company. Flexibility and a willingness to take on varied responsibilities are essential expectations for all positions.

Qualifications:

• High school diploma or equivalent preferred
• Prior management experience a must
• Strong communication and customer service skills
• Ability to stand for long periods of time and safely lift up to 50 lbs.
• Flexible availability, including evenings, weekends, and holidays
• Team player with a positive attitude and attention to detail

WHY WORK WITH US:

• Competitive hourly pay
• Opportunities for advancement
• Eligible for health, dental, & vision insurance (in addition to supplemental policies, life insurance, STD/LTD) after 60 days of employment
• Eligible to participate in our 401K investment policy after 6 months of employment (Sanwa matches up to 6%)
• Eligible for holiday pay after 90 days of employment
• Eligible for 2 weeks of PTO after the completion of 1 year of employment
• Supportive team environment

Food Distribution thru Retail, Wholesale & Restaurants