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Customer Manager Jobs in Edmonton, AB (NOW HIRING)

Abbluecross

Manager, Customer Experience

Edmonton, AB · On-site

Reporting to the director, Head of Experience & Enablement, the manager, Customer Experience is an enterprise enablement leader responsible for translating Alberta Blue Cross's established customer ...

Boots

Customer Advisor

Bon Accord, AB · On-site

About the role You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also: * Help ...

Boots

Customer Advisor

Bon Accord, AB · On-site

About the role You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also: * Help ...

Babcock & Wilcox

Account Manager

Edmonton, AB

Customer Relationship Management (35%): * Build and maintain strong customer relationships ... Responsible for customer troubleshooting/escalation to appropriate subject matter expert for ...

Brandt

Customer Support Advisor

Edmonton, AB · On-site

Collaborate with management to develop and apply marketing strategies that expand the customer base. * Complete daily call reports with accurate, detailed information to track customer interactions ...

Aerotek

Customer Support Associate

Edmonton, AB · On-site

We are actively interviewing and hiring for Customer Support Associates to join our team! Summary ... Managing timecard audit and collection (including contacting contractors and/or clients for missing ...

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Customer Manager information

See Edmonton, AB salary details

$36.5K

$69K

$97K

How much do customer manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer manager in Edmonton, AB is $69,022.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,500.00 and $86,500.00 per year, depending on experience, location, and employer.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What is the role of a customer manager?

A customer manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to retain business, utilizing skills in communication, problem-solving, and customer service tools. The role may also involve coordinating with sales and support teams to improve service delivery.

What are the most commonly searched types of Customer jobs in Edmonton, AB?

The most popular types of Customer jobs in Edmonton, AB are:

What are popular job titles related to Customer Manager jobs in Edmonton, AB?

For Customer Manager jobs in Edmonton, AB, the most frequently searched job titles are:

What job categories do people searching Customer Manager jobs in Edmonton, AB look for?

The top searched job categories for Customer Manager jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Customer Manager jobs?

Cities near Edmonton, AB with the most Customer Manager job openings:

Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Edmonton, AB as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $69,022 per year, or $33.2 per hour.

Customer Care Coordinator

Brookfield Properties

Edmonton, AB • On-site

Full-time

Medical, Dental, Vision

Posted 5 days ago

Key responsibilities

  • Create, monitor, and report on Customer Service Work Orders for interior, exterior, and seasonal deficiencies.

  • Follow up with customers, trades, and suppliers to ensure service work is completed within prescribed timelines.

  • Manage customer inquiries via phone, email, or web portal, ensuring timely follow-up and documentation.

Brookfield Properties rating

7.5

Company rating: 7.5 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

103rd of 209 rated real estate companies

Job description

Location

Edmonton - 202, 5103 Windermere Blvd. SW

Business

At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind - creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community.
As part of Brookfield - one of the largest alternative asset managers in the world - we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures - we are reimagining real estate from the ground up.

If you're ready to be a part of our team, we encourage you to apply.

Job Description

Overview:

The Customer Care Coordinator is responsible for the administrative coordination, implementation and follow up of all service related duties. This position is the primary contact person for homeowner inquiries regarding closing and post-possession concerns with their homes. Under the direction of the Customer Care Manager, this position is responsible for the administration and management of day-to-day site activities, including processing, tracking, monitoring, and reporting on service tickets and site administration duties.


Key Responsibilities:

  • Serve as a central information point within the service teams.

  • Create, monitor and report on Customer Service Work Orders, for interior, exterior and seasonal deficiencies.

  • Prioritize Customer Care team work load volumes, providing daily follow-up with trades and suppliers, Customer Care Tech's, and customers to ensure all interior service work required is completed within prescribed timelines, subject to availability.

  • Recommend administrative actions to solve problems.

  • Facilitate customer, manager, technician and coordinator communications to others.

  • Ensure the majority of incoming customer service phone calls are received in person, with as few calls as possible answered by voicemail, returning calls in a timely manner and documenting customer issue calls.

  • Prioritize electronic service inquiries whether via e-mail or web portal, ensuring follow up with the customer within 4 hours during the business day.

  • Follow up with the customer the following day after trades appointments to ensure customers are satisfied with work completed.

  • Liaise with condominium corporations, utility companies, as required, for new home hookups.

  • Prepare all customer service files, Service Warranty packages and conduct contact calls.

  • Assist with ensuring all closed service files are properly catalogued with the Records Management.

  • Monitor the emergency calls to the pre-assigned Customer Care Tech on-call for that week.

  • In collaboration with the Customer Care Tech's Site Manager ensure their schedules are filled appropriately, allowing for sufficient time during and between appointments and are recorded.

  • Review customer AVID surveys received and comment on or resolve any issues related to the service department.


What You'll Bring:

  • 3 Years prior experience in a service administrative role or equivalent combination of education and experience

  • Proficient computer skills..

  • Strong communication skills, both verbal and written.

  • Customer service oriented.

  • Prior construction knowledge would be considered an asset.

What We Offer:

  • Competitive compensation and total rewards package.

  • Excellent extended medical, dental, and vision benefits beginning day 1.

  • RRSP program, contributions begin on day 1.

  • Career development programs.

  • Paid Volunteer Hours.

  • Paid parental leave.

  • Family planning assistance, including IVF, surrogacy and adoption options.

  • Wellness and mental health resources.

  • Pet insurance offering.

  • A culture based on our values of Passion, Integrity, Community!.


The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an extensive list of all responsibilities, duties, and skills required.


#LI-BT1

#BRP

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

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