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Customer Manager Jobs in Edmonton, AB (NOW HIRING)

Babcock & Wilcox

Account Manager

Edmonton, AB · On-site

Customer Relationship Management (35%): * Build and maintain strong customer relationships ... Responsible for customer troubleshooting/escalation to appropriate subject matter expert for ...

GFL Environmental

Account Manager

Edmonton, AB · On-site

Perform customer waste inventories, onsite job reviews, and product sampling as required ... Compile and manage lists of prospective customers for use in sales leads through cold-calling and ...

Boots

Customer Advisor

Bon Accord, AB · On-site

About the role You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also: * Help ...

Boots

Customer Advisor

Bon Accord, AB · On-site

About the role You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also: * Help ...

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All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Edmonton, AB

Customer Manager information

See Edmonton, AB salary details

$36.5K

$69K

$97K

How much do customer manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for customer manager in Edmonton, AB is $69,022.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,500.00 and $86,500.00 per year, depending on experience, location, and employer.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What is the role of a customer manager?

A customer manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to retain business, utilizing skills in communication, problem-solving, and customer service tools. The role may also involve coordinating with sales and support teams to improve service delivery.

What are the most commonly searched types of Customer jobs in Edmonton, AB?

The most popular types of Customer jobs in Edmonton, AB are:

What are popular job titles related to Customer Manager jobs in Edmonton, AB?

For Customer Manager jobs in Edmonton, AB, the most frequently searched job titles are:

What job categories do people searching Customer Manager jobs in Edmonton, AB look for?

The top searched job categories for Customer Manager jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Customer Manager jobs?

Cities near Edmonton, AB with the most Customer Manager job openings:

Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Edmonton, AB as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $69,022 per year, or $33.2 per hour.

Manager, Ticketing & Customer Service (TERM)

Katz Group

Edmonton, AB

Full-time

Posted 17 days ago

Job description

About OEG Sports & Entertainment: 

OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers Place, North America’s premier and most technologically advanced sports and entertainment venue. The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada.

Our vision is to be a Global Leader in Sports & Entertainment. Together, we inspire our fans by connecting them to their passions, which is ours as well! We play hard as a team, and with devoted integrity towards our common purpose. We have commitments to innovation and growth, combined with performance excellence that ensures a fair return on investment. We develop our people to be leaders in our industry, and we invest in our communities. Through our world class talent, we strive to WIN. ON and OFF the ICE.

About the Role:

We are seeking a Manager, Ticketing & Customer Service to join our team on a term basis to provide an 18-month maternity leave coverage. Reporting directly to the Vice President, Ticket Service and Operations, this position provides tactical leadership through facilitating and supporting service initiatives for multiple OEG brands – Oilers, Oil Kings, and Live Entertainment. In addition, they will be responsible for managing the direction and cohesion of revenue-generating Oilers and Oil Kings Season Seat Sales, Service and Retention via professional development, communication, and satisfaction, with the goal of achieving Oilers, Oil Kings, Live Entertainment incremental revenue and retention goals.

Your Focus in this Role:

  • Manages and leads Ticketing and Customer Services Representatives in regard to ticket-related service recovery, touchpoints, technical troubleshooting, Rogers Place information, and Secondary Ticketing
  • Leads ongoing retention, relocation and annual renewal campaigns for Oil Kings Brand and other event campaigns
  • Leads ongoing Accounts Receivable collections for all Oilers and Oil Kings Season Seats, Power Packs, Groups, retail and other AR with the goal to achieve $0 owing each fiscal year
  • Recruits and trains Ticketing and Customer Services Representatives into professional ticket service providers
  • Assists in the creation and maintenance of ticket service policies and procedures with respect to Rogers Place ticketing
  • Develops intimate knowledge of ticket holder needs and service recovery best practices
  • Manages and resolves all ticket and customer issues and post event follow-ups regarding conflict resolution and service recovery in the best interest of the customer as well as the company
  • Works directly with service providers (e.g. Rogers Place, ICE District Hospitality, Ticketmaster) on all aspects of retail buyer, Power Pack, groups, and Oil Kings Season Seat Membership experience and service recovery to maintain superior service levels
  • Schedules & manages Ticketing and Customer Services Representatives for event night responsibilities, service recovery, touchpoints and ticket trouble shooting in Rogers Place
  • Prepares staff schedule & manages time sheets
  • Oversees the queue telephony system to ensure optimal service delivery
  • Performs data management and reporting and ensures accurate administration and record keeping for all customer interactions
  • Seeks out industry best practices in an ongoing effort to continually improve our service levels and initiatives
  • Works directly with our Premium Services and Season Seat Services department leaders to ensure continuity across all ticket products

Who You Are:

  • You are a dynamic, outgoing, self-motivated individual with outstanding communication and natural customer service instincts
  • You have a positive and resilient team-centric attitude with a professional image and demeanor
  • You have proven success in service delivery, conflict resolution, and a high level of interpersonal skills to handle sensitive confidential situations and information
  • You demonstrated direct and indirect leadership of a cohesive team of young professionals
  • You have the ability to manage several complex projects simultaneously while working under pressure to meet deadlines while maintaining a positive working attitude
  • You communicates effectively, builds employee relationships, and provides support to all key stakeholders to ensure achievement of OEG goals and objectives
  • You understand the importance of holding the team to a high standard of data integrity and attentiveness to maintain accurate and timely data
  • You are a self-motivated planner with strong attention to detail
  • You are available to work flexible hours as needed: including evenings, weekends and holidays

 

Education, Experience and Skills:

  • Post-Secondary Degree or Diploma in a related field is required. In lieu of formal education, extensive experience in a related field may be considered
  • 3+ years of experience with a professional sports and entertainment organization. In lieu of requirements, experience in marketing, premium services, and entertainment may be considered
  • Computer proficiency and technical aptitude with the ability to utilize all Microsoft Office products (OneNote, Outlook, Excel, Word); Experience with TM Archtics and Microsoft Dynamics is an asset
  • Exceptional customer service and problem solving skills with the ability to anticipate needs and wants of internal and external clients
  • Excellent communication and presentation skills with the ability to influence, negotiate and gain commitment at all organizational levels
  • Excellent organizational skills using the latest technology and systems in order to organize workload, set priorities and work within deadlines

What’s in it for you?

  • 100% Employer Paid Benefits + RSP Matching Program
  • Oilers, Oil Kings, and Live Entertainment Ticket Options
  • Healthcare and Lifestyle Spending Account Options
  • On-Site Parking and Transit Allowance
  • On-Site Gym
  • Beautiful Office Space located Downtown Edmonton within Rogers Place – with easy access to the LRT!
  • Social Work Culture + Employee Events

Next Steps:

Thank you for your interest in joining our team! Those moving forward in the process will be contacted by a member of our team.

Stay in Touch!

Official Edmonton Oilers Website | NHL.com

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