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Customer Manager Jobs in Boston, MA (NOW HIRING)

inMusic

Customer Lifecycle & CRM Manager

Cumberland, RI · On-site

... Manager Department: Ecommerce, Web & Digital Marketing Employment Type: Full Time Location: Cumberland, RI Description We are seeking a Customer Lifecycle & CRM Manager to help define and execute ...

Veracode

Customer Success Manager

Burlington, MA · On-site

The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI ...

StarTech.com

Customer Success Manager

Boston, MA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Monaire

Customer Success Manager

Somerville, MA · On-site

ROLE OVERVIEW Monaire is seeking an Enterprise Customer Success Manager to own the post-sale success of our largest and most strategic customers. This role is responsible for customer retention ...

Mimecast

Customer Success Manager

Lexington, MA · Hybrid

Customer Value Manager - Hybrid role based in Lexington, MA About Mimecast The work people build is worth protecting, and it's harder to protect than it used to be. AI agents now move at machine ...

Mimecast

Customer Success Manager

Lexington, MA · On-site

Customer Value Manager - Hybrid role based in Lexington, MA About Mimecast The work people build is worth protecting, and it's harder to protect than it used to be. AI agents now move at machine ...

Boydcorp

Customer Solutions Manager

Woburn, MA

Leads a team of customer solutions members in the management of overall customer satisfaction for various customer accounts. * Manages all tasks related to the daily handling of these accounts with ...

Mimecast Limited

Customer Value Manager

Lexington, MA · On-site

$84 - $126/hr

Customer Value Manager - *Hybrid role based in Lexington, MA***## About MimecastThe work people build is worth protecting, and it's harder to protect than it used to be. AI agents now move at machine ...

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Showing results 21-40

All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Boston, MA

Customer Manager information

See Boston, MA salary details

$35.9K

$71.8K

$116.2K

How much do customer manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer manager in Boston, MA is $71,814.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,900.00 and $84,700.00 per year, depending on experience, location, and employer.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What is the role of a customer manager?

A customer manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to retain business, utilizing skills in communication, problem-solving, and customer service tools. The role may also involve coordinating with sales and support teams to improve service delivery.

What are the most commonly searched types of Customer jobs in Boston, MA?

The most popular types of Customer jobs in Boston, MA are:

What are popular job titles related to Customer Manager jobs in Boston, MA?

For Customer Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Customer Manager jobs in Boston, MA look for?

The top searched job categories for Customer Manager jobs in Boston, MA are:

What cities near Boston, MA are hiring for Customer Manager jobs?

Cities near Boston, MA with the most Customer Manager job openings:

Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Boston, MA as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $71,814 per year, or $34.5 per hour.

Senior Customer Success Manager, Microsegmentation

Akamai

Cambridge, MA • On-site

$112K - $202K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 9 days ago

Akamai Technologies rating

8.0

Company rating: 8.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

125th of 247 rated software companies

Job description


Does Zero Trust Security excite you?
Are you passionate about building relationships and ensuring customer success?
Join our highly skilled Zero Trust Security Team
Akamai is a leader in microsegmentation and data center security. Our team boasts some of the field's most talented and experienced cybersecurity and data center experts.
Partner with the best
In this job, you'll focus on maximizing value, retention and growth throughout the customer life-cycle. You will help protect our customers key applications and assets from advanced cyber threats. Our Senior Customer Success Manager will become an industry expert, delivering innovative outcomes to achieve retention.
As a Senior Customer Success Manager, Microsegmentation, you will be responsible for:
  • Acting as the main technical contact for customers, managing escalations, monitoring adoption, and driving value throughout the account lifecycle.
  • Maintaining deep expertise in product features and updates to guide customers effectively and ensure optimal usage.
  • Building dynamic relationships, conducting regular check-ins and business reviews, and identifying upsell/cross-sell opportunities to support customer satisfaction and expansion.
  • Delivering technical training, workshops, and documentation to educate users and promote product self-sufficiency.
  • Partnering with Sales during renewals, Product, and Engineering to support renewals, surface feedback, and ensure successful deployments.
  • Using analytics to monitor health metrics and usage trends, delivering data-driven recommendations to enhance customer outcomes.
  • Managing technical escalations with urgency, coordinating resources and ensuring resolution to meet customer expectations.
  • Leading new customer onboarding, ensuring smooth setup and tailored implementation through collaboration with Product and Engineering.

Do what you love
To be successful in this role you will:
  • 5+ years in Customer Success, Customer Experience, or Community Management at a B2B SaaS or cybersecurity company and a Bachelor's degree
  • Have proven track record of managing and renewing (with sales) a portfolio of strategic accounts, and driving adoption and value realization
  • Show technical aptitude with the ability to explain complex concepts to both technical and non-technical stakeholders
  • Have experience managing escalations and high-priority issues with urgency, professionalism, and accountability
  • Show proficiency with customer success platforms (e.g., Zendesk, Intercom, Gainsight), CRM tools (e.g., Salesforce), and collaboration tools (e.g., JIRA, Monday.com).
  • Demonstrate exceptional communication, presentation, and problem-solving skills with a data-driven approach to decision-making
  • Have excellent organizational skills with the ability to manage multiple priorities and deadlines simultaneously.

About us
At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.
FlexBase adapts to your job's needs
Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
Connect with us on social and see what life at Akamai is like!
Compensation
Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $112,500 - $202,500/year; a candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.

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