Customer Facing Project Manager Jobs in Appleton, WI

Description

Position Summary:

The Project Manager II is responsible for providing direction, coordination, implementation, execution, control, and completion of the project, while remaining aligned with strategy, commitments, and goals of the organization. They will gather requirements, plan and schedule activities, and hold team members accountable to their tasks, and work independently with little oversight.

Roles and Responsibilities/Essential Functions:

• Manage projects from concept creation through implementation. Facilitate the project scope, goals, milestones, deliverables, detailed tasks and resource requirements. 
• Manage user expectations and work collaboratively across the enterprise.
• Accountable for leading multiple projects and work streams, and for delivering projects on time, on budget, and within scope.
• Successfully plan, manage, coordinate, implement and deliver project solutions that meet business requirements. 
• Manage project teams and outside vendors to ensure successful delivery of project services and deliverables.  
• Consult with and collaborate with PMO Director, Sales Team, Engineers, Senior Leadership Team, Service Coordinators, Project Sponsors, and others to create and execute overall project plan.
• Lead and coordinate daily operations of project teams, analyzing workflow, establishing priorities, developing standards, and setting deadlines. 
• Mitigate and manage escalated project issues and risks. 
• Meet with department heads, managers, supervisors, vendors, and others as needed to solicit cooperation and resolve problems. 
• Evaluate proposals to assess project feasibility and requirements, prepare and review operational reports and project progress reports. 
• Expertly establish and manage project cost baseline, risk register, issue log, stakeholder registry, change control log, and other project artifacts.  
• Execute, monitor, and control project work plans and revise as appropriate to meet changing needs and requirements. 
• Work with Sales Teams to promote project management and develop new opportunities for the PMO.
• Track and report team hours and expenses on a weekly basis.
• Identify opportunities for project cost efficiencies and process improvements.
• Ensures project documents are complete, current, and stored appropriately.
• Minimum of 1,450 hours billed per fiscal year prorated based on start date. These charge hour requirements will be balanced against professional development and on the job training.

Requirements

Competencies:

• Accountability: Accountability looks at the extent to which an individual is willing to accept responsibility.
• Communication: Ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills.
• Change Management: Change management looks at the ability of the individual to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities. 
• Conceptual Thinking: Conceptual thinking is the ability to understand a situation or problem by identifying patterns or connections between ideas or situations that are not obviously related; to recognize and organize the parts of an issue in a systematic way; and to frame new ideas and courses of action
• Decision Making: Decision making skills look at the ability of the individual to select an effective course of action while controlling resources and expenditures
• Innovative: Innovation is the ability to go beyond the conventional, a willingness to try different solutions, and to encourage new ideas from employees and co-workers.
• Leadership: Leadership skills looks at how well the individual motivates and guides others to ensure performance in accordance with clear expectations and goals. It involves attracting, supporting, developing, and retaining a talented and diverse workforce.
• Project Management: Project management skills looks at the ability of the individual to demonstrate an understanding of planning, organizing, staffing, directing, and controlling work tasks
• Team Builder: Team Building skills look at the ability of the individual to help ensure that team members are invested in team activities and decisions, and that the team works together to achieve a goal.

Required Experience:

• 2+ years' experience as a project manager, project lead, or equivalent.
• Experience eliciting project requirements, project planning, and managing stakeholders.

Preferred Experience:

• Consulting Experience
• Experience with Information Technology Solutions
• Experience leading projects to implement M365 products and solutions
• Experience leading physical security implementations
• Customer service experience, Project/Program Management, Engineering Experience
• Experience in strategic planning, risk management and/or change management

Required Skills, Education and/or Certifications:

• Bachelor Degree in Business, Project Management Degree or equivalent experience.
• Excellent organizational skills with ability to manage multiple priorities in a fast-paced, professional environment.
• Ability to communicate with customers, fellow team members and stakeholders.

Preferred Skills, Education and/or Certifications:

• Relevant certifications such as PMP, CAPM, CSM, PMI-ACP, ITIL, Lean Six Sigma, etc.
• Proficiency in project management tools
• Familiarity with MS Project, SharePoint, Teams, OneNote.
• Course work or field experience in Computer, Engineering, Finance, Business, or related field

Equal Opportunity Employer - Including Disabled and Veterans

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