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Customer Facing Project Manager Jobs in Washington

acams

Customer Success Specialist

Washington, DC · Hybrid

To succeed in this role, you should have relevant customer-facing project & solution management experience and a demonstrated record of managing multiple clients and deliverables concurrently.

acams

Customer Success Specialist

Washington, DC · Hybrid

To succeed in this role, you should have relevant customer-facing project & solution management experience and a demonstrated record of managing multiple clients and deliverables concurrently.

Actalent

Civil Project Manager

Herndon, VA · Hybrid

$110K - $147K/yr

This role combines technical civil engineering expertise with client-facing project leadership, overseeing planning, budgeting, design review, staff management, and overall project profitability. The ...

acams

DC Customer Success Specialist

Washington, DC · Hybrid

To succeed in this role, you should have relevant customer-facing project & solution management experience and a demonstrated record of managing multiple clients and deliverables concurrently.

MetroStar

Project Manager (6677)

Reston, VA · On-site

$92K - $119K/yr

Planning and executing customer-facing events, briefings, and announcements * Strong project management skills with the ability to manage multiple priorities, dependencies, and deadlines * Tracking ...

Thermo Systems

Senior Project Manager

Reston, VA · On-site

$125K - $175K/yr

... customer-facing leader. What You'll Do Core Responsibilities: * Lead complex automation and control system integration projects from proposal through closeout. * Develop integrated project execution ...

Thermo Systems LLC

Senior Project Manager

Reston, VA · On-site

$125K - $175K/yr

... customer-facing leader. What You'll Do Core Responsibilities: * Lead complex automation and control system integration projects from proposal through closeout. * Develop integrated project execution ...

ManTech

Technical Project Manager

Herndon, VA · Remote

$165K - $295K/yr

MANTECH seeks a Technical Project Manager to join our team in Herndon, Virginia . The Technical ... power customer-facing applications. Responsibilities include, but are not limited to: * Define ...

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Customer Facing Project Manager information

See Washington salary details

$41.3K

$103K

$129.1K

How much do customer facing project manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer facing project manager in Washington is $102,985.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,300.00 and $118,400.00 per year, depending on experience, location, and employer.

How does a customer facing project manager balance client expectations with internal project constraints?

A Customer Facing Project Manager acts as a bridge between clients and internal teams, ensuring that project goals align with both customer needs and company capabilities. This often involves setting clear communication channels, managing stakeholder expectations, and proactively addressing any potential scope changes or resource limitations. The role requires strong negotiation and problem-solving skills to find mutually agreeable solutions when challenges arise. By fostering transparency and building trust, project managers help ensure successful project delivery while maintaining positive client relationships.

What is a customer facing project manager?

A Customer Facing Project Manager is a professional who leads and coordinates projects while directly interacting with clients or customers. Their main responsibility is to ensure that the project meets the client's needs and expectations, acting as the primary point of contact between the client and the project team. They manage project timelines, budgets, and deliverables, and also handle client communications, feedback, and issue resolution. This role requires strong communication, organizational, and problem-solving skills to successfully deliver projects and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer facing project manager?

To thrive as a Customer Facing Project Manager, you need expertise in project management methodologies, strong organizational skills, and relevant experience or certification such as PMP or PRINCE2. Familiarity with project management tools like Microsoft Project, Asana, or Jira, as well as CRM systems, is typically required. Exceptional communication, problem-solving, and relationship-building abilities set top performers apart in this role. These skills are crucial for effectively managing projects, meeting client expectations, and ensuring successful project delivery in client-centric environments.
What are popular job titles related to Customer Facing Project Manager jobs in Washington? For Customer Facing Project Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Customer Facing Project Manager jobs in Washington look for? The top searched job categories for Customer Facing Project Manager jobs in Washington are:
Customer Facing Project Manager jobs near you

Technical Communications Project Manager (6677)

MetroStar

Reston, VA • On-site

$92K - $119K/yr

Other

Posted 10 days ago

Job description

As a Technical Communications Project Manager, you will manage multi-channel program communications to inform a broad customer base of changes, upgrades, decommissions, and other high-impact updates. You will collaborate with technical team members to translate complex information into clear, engaging messaging for broadcasts and end users. You will produce communication materials for senior government stakeholders-both technical and non-technical-and ensure all documentation aligns with project goals, client expectations, and security classification requirements.

In addition, you will manage event planning and announcements in coordination with stakeholders and presenters (technology experts), including developing and coordinating speakers, agendas, timing, and a forward-looking event schedule.

We know that you can't have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you'll do:

  • Lead the customer engagement and communications program for a global technology product suite
  • Manage a structured communications program by leveraging automation and coordinating with engineers, technical leads, and project managers
  • Develop review-ready communications and content for customer distribution
  • Partner with senior government clients in classified environments to obtain final approval prior to disseminating communications
  • Distribute customer communications across multiple channels
  • Collaborate closely with the Product Team to support customer engagement initiatives
  • Track, analyze, and report customer engagement metrics as part of overall program reporting
  • Independently manage customer engagement tasks, deliverables, and priorities
  • Deliver high-quality communications and program support while meeting tight deadlines

What you'll need to succeed:

  • Active TS/SCI clearance with CI Polygraph
  • Bachelor's degree or equivalent
  • 2-4 years of IT Project Management supporting Agile projects
  • Project Management Professional (PMP), Leading SAFe Agilist, or equivalent certification
  • Proven success implementing program improvements to enhance quality and customer excellence
  • Managing multi-channel customer communications for system changes, upgrades, decommissions, and other high-impact initiatives
  • Partnering with engineers, technical leads, product managers, and program managers supporting developer tools, cloud infrastructure, and Platform-as-a-Service (PaaS) environments
  • Ability to translate complex technical concepts into clear, customer-facing communications
  • Developing governance-approved communications and documentation
  • Strong communication skills with senior stakeholders and executives, including both technical and non-technical audiences
  • Planning and executing customer-facing events, briefings, and announcements
  • Strong project management skills with the ability to manage multiple priorities, dependencies, and deadlines
  • Tracking, analyzing, and reporting customer engagement metrics

SALARY RANGE: $92,000.00 - $119,600.00

The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including: 

  • The candidate's professional background and relevant work experience
  • The specific responsibilities of the role and organizational needs
  • Internal equity and alignment with current team compensation
  • This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:
    • Performance-based bonuses
    • Company-paid training and/or certifications
    • Referral bonuses

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