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Customer Experience Strategy Manager Jobs in Springfield, IL

Lumber Suppliers - Springfield

Branch Manager

Springfield, IL · On-site

$77K - $102K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Driving Strategic Initiatives: Implement branch growth initiatives by aligning strategic plans with ... Enhance Customer Experience: Commit to a customer-focused approach that prioritizes high-quality ...

Go! Retail Group

Toys"R"Us Store Manager

Springfield, IL · On-site

$24/hr

  • Medical

Inspire and motivate team by illustrating a clear vision of the Customer experience and the ... Establish strategic plans to generate sales and drive increases in KPIs * Analyze KPIs to make real ...

SRS Distribution, Inc.

Branch Manager

Springfield, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Driving Strategic Initiatives: Implement branch growth initiatives by aligning strategic plans with ... Enhance Customer Experience: Commit to a customer-focused approach that prioritizes high-quality ...

Southern Shingles

Branch Manager

Springfield, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Driving Strategic Initiatives: Implement branch growth initiatives by aligning strategic plans with ... Enhance Customer Experience: Commit to a customer-focused approach that prioritizes high-quality ...

Go! Retail Group

Toys"R"Us Store Manager

Springfield, IL · On-site

$24/hr

  • Medical

Inspire and motivate team by illustrating a clear vision of the Customer experience and the ... Establish strategic plans to generate sales and drive increases in KPIs * Analyze KPIs to make real ...

Connection

Onboarding IAM

Springfield, IL · On-site

  • Medical

  • Retirement

  • PTO

Experience preparing solution quotes and managing complex sales opportunities. * Understanding of manufacturer partner programs, pricing strategies, and deal registration. * Experience with customer ...

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All JobsCustomer Experience Strategy JobsCustomer Experience Strategy Manager JobsCustomer Experience Strategy Manager Jobs in Springfield, IL

Customer Experience Strategy Manager information

See Springfield, IL salary details

$114.5K

$139K

$160.6K

How much do customer experience strategy manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer experience strategy manager in Springfield, IL is $139,002.00, according to ZipRecruiter salary data. Most workers in this role earn between $126,400.00 and $151,100.00 per year, depending on experience, location, and employer.

How does a customer experience strategy manager typically collaborate with cross-functional teams to drive customer-centric initiatives?

A Customer Experience Strategy Manager works closely with departments such as marketing, product, sales, and customer support to align strategies and ensure a seamless customer journey. This often involves leading workshops, facilitating feedback sessions, and developing cross-departmental action plans based on customer insights. Effective collaboration requires strong communication skills and the ability to translate customer data into actionable strategies that resonate with multiple stakeholders. By fostering a unified vision, the manager ensures that every touchpoint aligns with the overall customer experience goals.

How do you become a customer experience strategy manager?

To become a customer experience strategy manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer experience, marketing, or management roles. Developing skills in data analysis, customer journey mapping, and strategic planning is essential, and certifications such as CCXP can enhance prospects. Progression often involves gaining experience in leadership positions and understanding cross-functional business operations.

What does a customer experience strategy manager do?

A Customer Experience Strategy Manager is responsible for developing and implementing strategies that enhance the overall experience of customers when interacting with a company. This role involves analyzing customer feedback, identifying improvement opportunities, and collaborating with different departments to ensure a seamless and positive customer journey. They use data-driven insights to recommend changes in products, services, or processes, aiming to increase customer satisfaction, loyalty, and retention. Additionally, they often oversee the execution of customer experience initiatives and measure their impact on business goals.

What is the difference between Customer Experience Strategy Manager vs Customer Service Manager?

AspectCustomer Experience Strategy ManagerCustomer Service Manager
Primary FocusDeveloping and implementing overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience design, data analysis, strategic planningCustomer service skills, team management, conflict resolution
Work EnvironmentCross-departmental collaboration, strategic planning sessionsCustomer support centers, team leadership
Industry UsageUsed across industries to enhance customer loyalty and brand perceptionCommonly found in retail, hospitality, and service sectors

The Customer Experience Strategy Manager focuses on shaping the overall customer journey and strategic initiatives, while the Customer Service Manager handles day-to-day customer support and team management. Both roles are essential but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer experience strategy manager, and why are they important?

To thrive as a Customer Experience Strategy Manager, you need expertise in customer journey mapping, data analysis, and strategic planning, often backed by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) platforms, analytics tools like Tableau or Google Analytics, and certifications such as CXPA (Customer Experience Professional Association) are typically valuable. Exceptional communication, leadership, and problem-solving skills help you drive cross-functional initiatives and foster a customer-centric culture. These competencies ensure the development and execution of strategies that enhance customer satisfaction, loyalty, and business growth.

What job categories do people searching Customer Experience Strategy Manager jobs in Springfield, IL look for?

The top searched job categories for Customer Experience Strategy Manager jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Customer Experience Strategy Manager jobs?

Cities near Springfield, IL with the most Customer Experience Strategy Manager job openings:

Customer Experience Strategy Manager jobs near you

Customer Service Associate

Walgreens Boots Alliance

Springfield, IL • On-site

$14.25 - $19.75/hr

Other

This job post has expired today. Applications are no longer accepted.

Walgreens rating

5.5

Company rating: 5.5 out of 10

Based on 2,201 frontline employees who took The Breakroom Quiz

98th of 112 rated pharmacies

Job description


  • Models and delivers a distinctive and delightful customer experience.
  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
Customer Experience
  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
  • Provides customers with courteous, friendly, fast, and efficient service.
  • Recommends items for sale to customer and recommends trade-up and/or companion items.
  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
  • Implements Company asset protection procedures to identify and minimize profit loss.
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
  • Has working knowledge of store systems and store equipment.
  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Completes special assignments and other tasks as assigned.
Training & Personal Development
  • Attends training and completes PPLs requested by Manager or assigned by corporate.
External Basic Qualifications
  • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
  • Requires willingness to work flexible schedule, including evenings and weekend hours
Preferred Qualifications
  • Prefer six months of experience in a retail environment.
  • Prefer to have prior work experience with Walgreens.
  • Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
  • Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

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