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Customer Experience Strategy Manager Jobs in Springfield, IL

Owens & Minor

Sr. Manager, Customer Value

Springfield, IL · On-site

$120K - $130K/yr

Bachelor's degree required with 5-10+ years of management experience in strategic sales or customer success/contract roles * Strong financial and analytical acumen * Experience leveraging reporting ...

Go! Retail Group

Toys"R"Us Store Manager

Springfield, IL · On-site

$24/hr

Inspire and motivate team by illustrating a clear vision of the Customer experience and the ... Establish strategic plans to generate sales and drive increases in KPIs * Analyze KPIs to make real ...

Go! Retail Group

Toys"R"Us Store Manager

Springfield, IL · On-site

$24/hr

Inspire and motivate team by illustrating a clear vision of the Customer experience and the ... Establish strategic plans to generate sales and drive increases in KPIs * Analyze KPIs to make real ...

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All JobsCustomer Experience Strategy JobsCustomer Experience Strategy Manager JobsCustomer Experience Strategy Manager Jobs in Springfield, IL

Customer Experience Strategy Manager information

See Springfield, IL salary details

$114.5K

$139K

$160.6K

How much do customer experience strategy manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer experience strategy manager in Springfield, IL is $139,002.00, according to ZipRecruiter salary data. Most workers in this role earn between $126,400.00 and $151,100.00 per year, depending on experience, location, and employer.

What does a customer experience strategy manager do?

A Customer Experience Strategy Manager is responsible for developing and implementing strategies that enhance the overall experience of customers when interacting with a company. This role involves analyzing customer feedback, identifying improvement opportunities, and collaborating with different departments to ensure a seamless and positive customer journey. They use data-driven insights to recommend changes in products, services, or processes, aiming to increase customer satisfaction, loyalty, and retention. Additionally, they often oversee the execution of customer experience initiatives and measure their impact on business goals.

How does a customer experience strategy manager typically collaborate with cross-functional teams to drive customer-centric initiatives?

A Customer Experience Strategy Manager works closely with departments such as marketing, product, sales, and customer support to align strategies and ensure a seamless customer journey. This often involves leading workshops, facilitating feedback sessions, and developing cross-departmental action plans based on customer insights. Effective collaboration requires strong communication skills and the ability to translate customer data into actionable strategies that resonate with multiple stakeholders. By fostering a unified vision, the manager ensures that every touchpoint aligns with the overall customer experience goals.

What are the key skills and qualifications needed to thrive as a customer experience strategy manager, and why are they important?

To thrive as a Customer Experience Strategy Manager, you need expertise in customer journey mapping, data analysis, and strategic planning, often backed by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) platforms, analytics tools like Tableau or Google Analytics, and certifications such as CXPA (Customer Experience Professional Association) are typically valuable. Exceptional communication, leadership, and problem-solving skills help you drive cross-functional initiatives and foster a customer-centric culture. These competencies ensure the development and execution of strategies that enhance customer satisfaction, loyalty, and business growth.

What is the difference between Customer Experience Strategy Manager vs Customer Service Manager?

AspectCustomer Experience Strategy ManagerCustomer Service Manager
Primary FocusDeveloping and implementing overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience design, data analysis, strategic planningCustomer service skills, team management, conflict resolution
Work EnvironmentCross-departmental collaboration, strategic planning sessionsCustomer support centers, team leadership
Industry UsageUsed across industries to enhance customer loyalty and brand perceptionCommonly found in retail, hospitality, and service sectors

The Customer Experience Strategy Manager focuses on shaping the overall customer journey and strategic initiatives, while the Customer Service Manager handles day-to-day customer support and team management. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Customer Experience Strategy Manager jobs in Springfield, IL look for?

The top searched job categories for Customer Experience Strategy Manager jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Customer Experience Strategy Manager jobs?

Cities near Springfield, IL with the most Customer Experience Strategy Manager job openings:

Customer Experience Strategy Manager jobs near you

General Manager | Retail Property Management (General Manager-II)

Simon Property Group, Inc.

Springfield, IL • On-site

$90K - $141K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Simon Property Group rating

7.9

Company rating: 7.9 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

81st of 209 rated real estate companies

Job description

Job Location:
White Oaks Mall
Job Location:
White Oaks Mall
Position Overview
Simon is seeking an experienced General Manager to lead the overall performance of one of our premier retail destinations. This role is responsible for driving financial results, enhancing the customer experience, supporting leasing and marketing initiatives, and ensuring operational excellence across the property.
The General Manager leads the strategy, operations, and overall performance of the center, partnering with tenants, shoppers, community stakeholders, and Simon teams to maximize asset value, deliver exceptional experiences, and drive sustainable growth.
What You'll Do
  • Lead the overall business performance of the shopping center, including revenue growth, profitability, and asset enhancement.
  • Develop and execute the property's strategic business plan to achieve financial and operational objectives.
  • Drive EBITDA growth through revenue generation, expense management, and operational efficiencies.
  • Partner with leasing teams to support occupancy goals, tenant retention, and local leasing initiatives.
  • Build and maintain strong relationships with tenants, proactively addressing concerns and supporting their business success.
  • Collaborate with marketing teams to drive traffic, increase retailer sales, and deliver engaging customer experiences.
  • Oversee property operations, maintenance, safety, security, and emergency preparedness programs.
  • Ensure exceptional property presentation, operating standards, and customer experience throughout the center.
  • Support tenant openings, construction projects, and redevelopment initiatives through collaboration with internal teams and local agencies.
  • Develop, coach, and retain a high-performing team while fostering a culture of accountability and excellence.
  • Represent the property within the community and cultivate partnerships that strengthen the center's market presence.

What We're Looking For
  • Bachelor's degree in Business, Real Estate, Hospitality, or a related field preferred.
  • 3-5+ years of leadership experience within shopping centers, retail, hospitality, commercial real estate, or a related customer-focused environment.
  • Strong business acumen with experience managing budgets, financial performance, and operational results.
  • Proven ability to drive revenue growth and enhance profitability.
  • Excellent communication, relationship-building, and stakeholder management skills.
  • Strong analytical, problem-solving, and decision-making capabilities.
  • Ability to lead teams, manage multiple priorities, and thrive in a dynamic environment.

Why Join Simon
As the largest owner, developer, and manager of premier shopping, dining, entertainment, and mixed-use destinations, Simon offers the opportunity to lead high-profile properties while working alongside industry-leading professionals. You'll play a critical role in driving business performance and creating world-class experiences for millions of visitors each year.
The salary range for this position is $90,000 - $141,114.69. Actual compensation within that range will be dependent upon various factors, including an individual's skills, experience and qualifications and the geographic location of the job. It is uncommon for an individual to be hired at the top end of the pay range.
Simon offers a comprehensive benefits package, including, but not limited to, medical, dental, and vision coverage, 401(k), life and AD&D insurance, disability insurance, flexible spending accounts, and paid time off.

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