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Customer Experience Strategy Manager Jobs in Springfield, IL

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Strategic Customer Success Manager

Springfield, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience managing enterprise or strategic accounts, including driving adoption of new or evolving technology * Exceptional communication, presentation, and relationship-building skills, and ...

SHI GmbH

Customer Success Manager - VMware

Springfield, IL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

... experience and foster trust. Role Description * Onboard customers and guide them through their ... Can identify personal or professional growth opportunities, propose self-improvement strategies ...

iCIMS

Customer Success Manager

Springfield, IL · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Overview In this role, you'll act as the primary strategic partner for assigned customers ... Experience managing a book of business in a SaaS environment. * Familiarity with Gainsight (or ...

EDB

Principal Customer Success Manager

Springfield, IL · On-site

... customer-centric strategy, ensuring our customers are achieving their goals and attaining ... Deliver a world-class customer experience as a trusted advisor that achieves success in deployment ...

Bank Of Springfield

CRM Coordinator

Springfield, IL · On-site

$50K - $60K/yr

Join a collaborative team where communication, organization, and customer experience are valued. As a CRM Coordinator, you will play an important role in supporting customer engagement strategies ...

Bank Of Springfield

CRM Coordinator

Springfield, IL · On-site

$50K - $60K/yr

Join a collaborative team where communication, organization, and customer experience are valued. As a CRM Coordinator, you will play an important role in supporting customer engagement strategies ...

Cableone

Supervisor, Customer Care and Sales Advisor

Taylorville, IL · On-site +1

$48K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customer experience standards. * Reinforce retention and sales strategies that demonstrate the value of Sparklight products and services. Performance Management and Reporting * Monitor key ...

Lantern

Strategy Analyst

Springfield, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Your customers aren't just the individuals using your product. They are the driving factor in your ... years of experience in top management consulting, strategy, tech, and/or startup Operation or ...

Walgreens

Customer Service Associate

Springfield, IL · On-site

$14.25 - $19.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Springfield, IL · On-site

$14.25 - $19.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

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Showing results 21-40

All JobsCustomer Experience Strategy JobsCustomer Experience Strategy Manager JobsCustomer Experience Strategy Manager Jobs in Springfield, IL

Customer Experience Strategy Manager information

See Springfield, IL salary details

$114.5K

$139K

$160.6K

How much do customer experience strategy manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer experience strategy manager in Springfield, IL is $139,002.00, according to ZipRecruiter salary data. Most workers in this role earn between $126,400.00 and $151,100.00 per year, depending on experience, location, and employer.

How does a customer experience strategy manager typically collaborate with cross-functional teams to drive customer-centric initiatives?

A Customer Experience Strategy Manager works closely with departments such as marketing, product, sales, and customer support to align strategies and ensure a seamless customer journey. This often involves leading workshops, facilitating feedback sessions, and developing cross-departmental action plans based on customer insights. Effective collaboration requires strong communication skills and the ability to translate customer data into actionable strategies that resonate with multiple stakeholders. By fostering a unified vision, the manager ensures that every touchpoint aligns with the overall customer experience goals.

How do you become a customer experience strategy manager?

To become a customer experience strategy manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer experience, marketing, or management roles. Developing skills in data analysis, customer journey mapping, and strategic planning is essential, and certifications such as CCXP can enhance prospects. Progression often involves gaining experience in leadership positions and understanding cross-functional business operations.

What does a customer experience strategy manager do?

A Customer Experience Strategy Manager is responsible for developing and implementing strategies that enhance the overall experience of customers when interacting with a company. This role involves analyzing customer feedback, identifying improvement opportunities, and collaborating with different departments to ensure a seamless and positive customer journey. They use data-driven insights to recommend changes in products, services, or processes, aiming to increase customer satisfaction, loyalty, and retention. Additionally, they often oversee the execution of customer experience initiatives and measure their impact on business goals.

What is the difference between Customer Experience Strategy Manager vs Customer Service Manager?

AspectCustomer Experience Strategy ManagerCustomer Service Manager
Primary FocusDeveloping and implementing overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience design, data analysis, strategic planningCustomer service skills, team management, conflict resolution
Work EnvironmentCross-departmental collaboration, strategic planning sessionsCustomer support centers, team leadership
Industry UsageUsed across industries to enhance customer loyalty and brand perceptionCommonly found in retail, hospitality, and service sectors

The Customer Experience Strategy Manager focuses on shaping the overall customer journey and strategic initiatives, while the Customer Service Manager handles day-to-day customer support and team management. Both roles are essential but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer experience strategy manager, and why are they important?

To thrive as a Customer Experience Strategy Manager, you need expertise in customer journey mapping, data analysis, and strategic planning, often backed by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) platforms, analytics tools like Tableau or Google Analytics, and certifications such as CXPA (Customer Experience Professional Association) are typically valuable. Exceptional communication, leadership, and problem-solving skills help you drive cross-functional initiatives and foster a customer-centric culture. These competencies ensure the development and execution of strategies that enhance customer satisfaction, loyalty, and business growth.

What job categories do people searching Customer Experience Strategy Manager jobs in Springfield, IL look for?

The top searched job categories for Customer Experience Strategy Manager jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Customer Experience Strategy Manager jobs?

Cities near Springfield, IL with the most Customer Experience Strategy Manager job openings:

Customer Experience Strategy Manager jobs near you

Seasonal Customer Experience Representative - Springfield Airport

Enterprise Holdings

Springfield, IL • On-site

$17/hr

Other

Re-posted 14 days ago

Enterprise Holdings rating

7.2

Company rating: 7.2 out of 10

Based on 267 frontline employees who took The Breakroom Quiz

111th of 173 rated vehicle equipment hire

Job description

Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
Enterprise Mobility has an exciting opportunity for a Seasonal Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
The pay for this position starts at $17 / hr
This position is located at Springfield Airport-1115 Capital Airport Drive Springfield, IL 62707
The seasonal window starts May 1, 2026 and cannot exceed 180 days.
Schedule:
  • Friday- Monday: 6:00pm-11:00pm

Responsibilities
We are hiring now for immediate openings. Responsibilities include:
  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
  • Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
  • Perform miscellaneous and backup duties job-related duties as assigned
  • Seek to improve job performance through self-assessment, skill development, training and goal setting
  • Maintain a regular and reliable level of attendance and punctuality
  • Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans
Qualifications
  • Must be at least 18 years old
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • High School Diploma or G.E.D. required
  • Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
  • Must possess a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • This is a seasonal position and you may work up to 180 working days during the defined season

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