Project Manager
CA$80K/yr
... are seeking an experienced Project Manager to oversee residential and commercial property ... This role is highly field-based and requires strong leadership, customer service, project ...
Quick apply
Project Manager
CA$80K/yr
... are seeking an experienced Project Manager to oversee residential and commercial property ... This role is highly field-based and requires strong leadership, customer service, project ...
Project Coordinator, Customer Experience (Transit)
Kitchener, ON · On-site
CA$40.17 - CA$45.52/hr
The Role Under management's direction, leads the customer experience program for the Division ... Defines projects, develops scope, timelines, resource requirements, risks, and sponsors for ...
Project Coordinator, Customer Experience (Transit)
Kitchener, ON · On-site
CA$40.17 - CA$45.52/hr
The Role Under management's direction, leads the customer experience program for the Division ... Defines projects, develops scope, timelines, resource requirements, risks, and sponsors for ...
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
New
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
New
Customer Experience Associate
CA$22 - CA$22.71/hr
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
New
Customer Experience Associate
CA$22 - CA$22.71/hr
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
New
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
New
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
New
Project Manager
Hamilton, ON · On-site
CA$95K - CA$105K/yr
Experience with automated Project Management Software * Microsoft Office and some knowledge of ERP/MRP/CRM Systems necessary * Completed training in a Project Management course * Strong Communication ...
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Project Manager
Hamilton, ON · On-site
CA$95K - CA$105K/yr
Experience with automated Project Management Software * Microsoft Office and some knowledge of ERP/MRP/CRM Systems necessary * Completed training in a Project Management course * Strong Communication ...
Management of the relationship with the various stakeholders; interacts with customers, suppliers ... At least five years of experience. * Prior ERP experience is required. * Meet with clients and ...
Management of the relationship with the various stakeholders; interacts with customers, suppliers ... At least five years of experience. * Prior ERP experience is required. * Meet with clients and ...
Project Manager
Cambridge, ON · On-site
CA$48 - CA$57/hr
Minimum 2 years of experience with job quotes and electrical project management. * Great attitude with a desire to exceed customer expectations. * Must have excellent conflict resolution, problem ...
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Project Manager
Cambridge, ON · On-site
CA$48 - CA$57/hr
Minimum 2 years of experience with job quotes and electrical project management. * Great attitude with a desire to exceed customer expectations. * Must have excellent conflict resolution, problem ...
Project Manager
Burlington, ON · On-site
CA$116K - CA$145K/yr
Define needs of our customers, understand the factory capabilities, establish agreement with ... Successful experience as a Project Coordinator or a Sales Representative. No relocation benefit is ...
Project Manager
Burlington, ON · On-site
CA$116K - CA$145K/yr
Define needs of our customers, understand the factory capabilities, establish agreement with ... Successful experience as a Project Coordinator or a Sales Representative. No relocation benefit is ...
Project Manager
Cambridge, ON · On-site
As our Project Manager, you will lead complex component projects from initiation through completion ... Demonstrated experience managing customer contracts and building strong relationships with ...
Project Manager
Cambridge, ON · On-site
As our Project Manager, you will lead complex component projects from initiation through completion ... Demonstrated experience managing customer contracts and building strong relationships with ...
Project Manager
Cambridge, ON · On-site
As our Project Manager, you will lead complex component projects from initiation through completion ... Demonstrated experience managing customer contracts and building strong relationships with ...
Project Manager
Cambridge, ON · On-site
As our Project Manager, you will lead complex component projects from initiation through completion ... Demonstrated experience managing customer contracts and building strong relationships with ...
Project Manager
Cambridge, ON · On-site
$48 - $57/hr
Minimum 2 years of experience with job quotes and electrical project management. * Great attitude with a desire to exceed customer expectations. * Must have excellent conflict resolution, problem ...
Project Manager
Cambridge, ON · On-site
$48 - $57/hr
Minimum 2 years of experience with job quotes and electrical project management. * Great attitude with a desire to exceed customer expectations. * Must have excellent conflict resolution, problem ...
Project Manager
Waterloo, ON · On-site
CA$86K - CA$119K/yr
Document and share customer requirements in compliance with the approved contract. Identify ... working experience in an ISO 9001 environment. Excellent organizational skills in a multi ...
Project Manager
Waterloo, ON · On-site
CA$86K - CA$119K/yr
Document and share customer requirements in compliance with the approved contract. Identify ... working experience in an ISO 9001 environment. Excellent organizational skills in a multi ...
Project Manager
Waterloo, ON · On-site
CA$86K - CA$119K/yr
Document and share customer requirements in compliance with the approved contract. Identify ... working experience in an ISO 9001 environment. Excellent organizational skills in a multi ...
Project Manager
Waterloo, ON · On-site
CA$86K - CA$119K/yr
Document and share customer requirements in compliance with the approved contract. Identify ... working experience in an ISO 9001 environment. Excellent organizational skills in a multi ...
Customer Experience Representative
Burlington, ON · On-site
CA$55K - CA$60K/yr
The Customer Experience Center Representative serves as the primary point of contact for industrial ... Manage the customer case lifecycle in Salesforce by self-assigning cases, updating contact ...
Customer Experience Representative
Burlington, ON · On-site
CA$55K - CA$60K/yr
The Customer Experience Center Representative serves as the primary point of contact for industrial ... Manage the customer case lifecycle in Salesforce by self-assigning cases, updating contact ...
Customer Experience Representative
Burlington, ON · On-site
CA$18 - CA$21/hr
... managing customer databases Actively promoting Terminix products and services Monitoring the route and status of field technicians to coordinate and prioritize their schedule Relaying work orders ...
Customer Experience Representative
Burlington, ON · On-site
CA$18 - CA$21/hr
... managing customer databases Actively promoting Terminix products and services Monitoring the route and status of field technicians to coordinate and prioritize their schedule Relaying work orders ...
Customer Experience Representative
Burlington, ON · On-site
CA$18 - CA$21/hr
... and managing customer databases Actively promoting Terminix products and services ... experience to all customers Available to work as required based on customer needs ...
Quick apply
Customer Experience Representative
Burlington, ON · On-site
CA$18 - CA$21/hr
... and managing customer databases Actively promoting Terminix products and services ... experience to all customers Available to work as required based on customer needs ...
Customer Experience Representative
Burlington, ON · On-site
CA$18 - CA$21/hr
... managing customer databases Actively promoting Terminix products and services Monitoring the route and status of field technicians to coordinate and prioritize their schedule Relaying work orders ...
Customer Experience Representative
Burlington, ON · On-site
CA$18 - CA$21/hr
... managing customer databases Actively promoting Terminix products and services Monitoring the route and status of field technicians to coordinate and prioritize their schedule Relaying work orders ...
Customer Experience Project Manager information
What does a customer experience project manager do?
A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.
How does a customer experience project manager typically collaborate with other departments to improve customer satisfaction?
Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.
What are the key skills and qualifications needed to thrive as a customer experience project manager, and why are they important?
To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.
What is the difference between Customer Experience Project Manager vs Customer Service Manager?
| Aspect | Customer Experience Project Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Overseeing customer experience improvement projects | Managing customer service teams and daily support operations |
| Required Skills | Project management, customer journey analysis, cross-functional coordination | Team leadership, conflict resolution, customer communication |
| Work Environment | Project-based, cross-departmental collaboration | Customer support centers, call centers, service teams |
| Common Certifications | PMP, Six Sigma, CX certifications | CRM certifications, customer service training |
The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.
What job categories do people searching Customer Experience Project Manager jobs in Kitchener, ON look for?
The top searched job categories for Customer Experience Project Manager jobs in Kitchener, ON are:
What cities near Kitchener, ON are hiring for Customer Experience Project Manager jobs?
Cities near Kitchener, ON with the most Customer Experience Project Manager job openings:
CA$80K/yr
Full-time
Re-posted 26 days ago
Job description
Location: Greater Toronto Area Job Type: Full-Time Salary: $80,000 annually + incentives About the Role We are seeking an experienced Project Manager to oversee residential and commercial property restoration projects related to insurance losses including water, fire, and other property damage claims. This role is highly field-based and requires strong leadership, customer service, project management, and operational skills. The successful candidate will be responsible for managing projects from initial site assessment through completion while ensuring exceptional client experience, project profitability, and timely delivery. A company vehicle, cellphone, benefits package, and growth opportunities are provided. Key Responsibilities Manage residential and commercial restoration projects from start to finish Conduct on-site assessments and develop accurate sketch and scope packages Coordinate trades, subcontractors, suppliers, and internal support teams Manage project schedules, budgets, timelines, and profitability Ensure projects meet company quality standards and client expectations Build and maintain strong relationships with homeowners, insurance adjusters, and industry partners Maintain accurate project documentation within job management systems Ensure compliance with service level agreements (SLAs) and company procedures Deliver a high level of customer service throughout the project lifecycle Support overall sales and operational performance goals Lead project tea Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.