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Customer Experience Project Manager Jobs in Wisconsin

Project Management Institute

WI · On-site

$90 - $130/hr

Refractory Service Inc. is hiring an experienced Project Manager and Assistant Project Manager to ... Coordinate with customers, field operations, estimating, procurement, suppliers, and internal ...

Stonecast Products Inc.

Project Manager

Germantown, WI · On-site

$80K - $110K/yr

We are growing and seeking a Project Manager with experience in architectural precast, general contracting, or manufacturing project management, to join our team of builders, thinkers, and doers. If ...

INDAWS

WI · On-site

$75 - $95/hr

Our Large Account Service department dedicated to large customers implementation projects is ... Minimum 3 years of experience in IT Project Management * Fluent in Dutch & English; French is a ...

Gainwell Technologies

WI · On-site

$87 - $124/hr

Technical understanding, project management discipline, program-level thinking, customer-facing leadership, and ability to drive governance and accountability * Strong experience leading diverse ...

Mittera Group Inc

Project Manager

Beaver Dam, WI · On-site

Description Mittera Wisconsin is seeking an experienced Project Manager to serve as a trusted partner to our clients and a key connection between our customers and production teams. In this role, you ...

Mittera Group

Project Manager

Beaver Dam, WI · On-site

Mittera Wisconsin is seeking an experienced Project Manager to serve as a trusted partner to our clients and a key connection between our customers and production teams. In this role, you will ...

Mittera

Project Manager

Beaver Dam, WI · On-site

Mittera Wisconsin is seeking an experienced Project Manager to serve as a trusted partner to our clients and a key connection between our customers and production teams. In this role, you will ...

Odoo

WI · On-site

$80 - $100/hr

Our Large Account Service department dedicated to large customers implementation projects is ... Minimum 3 years of experience in IT Project Management * Fluent in Dutch and English; French is a ...

Zero Zone, Inc.

Project Manager

North Prairie, WI · On-site

$70 - $100/hr

The Project Manager is assigned to key projects and customer accounts and will support the quoting ... Previous experience deploying successful complex projects, including delivered on-time; meeting ...

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All JobsCustomer Experience Project JobsCustomer Experience Project Manager JobsCustomer Experience Project Manager Jobs in Wisconsin

Customer Experience Project Manager information

See Wisconsin salary details

$36.8K

$91.8K

$115.1K

How much do customer experience project manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer experience project manager in Wisconsin is $91,778.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,300.00 and $105,500.00 per year, depending on experience, location, and employer.

What does a customer experience project manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.

How does a customer experience project manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a customer experience project manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What are popular job titles related to Customer Experience Project Manager jobs in Wisconsin?

For Customer Experience Project Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Customer Experience Project Manager jobs in Wisconsin look for?

The top searched job categories for Customer Experience Project Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Customer Experience Project Manager jobs?

Cities in Wisconsin with the most Customer Experience Project Manager job openings:

Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $91,778 per year, or $44.1 per hour.

Project Manager / Asst. Project Manager

Project Management Institute

WI • On-site

$90 - $130/hr

Other

Posted 5 days ago

Job description

Build projects that keep industry moving. Refractory Service Inc. is hiring an experienced Project Manager and Assistant Project Manager to lead industrial construction and refractory projects from planning through completion. This role is ideal for a detail-oriented construction PM and/or assistant level PM who can coordinate people, schedules, materials, budgets, customers, suppliers, and field teams while keeping safety, quality, cost, and customer satisfaction at the center of every project.

What You Will Do
  • Manage industrial construction and refractory projects of varying size and complexity from planning through completion.
  • Develop and execute project installation plans, job procedures, schedules, and project documentation.
  • Coordinate with customers, field operations, estimating, procurement, suppliers, and internal leadership to keep projects aligned.
  • Monitor project status, milestones, budget performance, material flow, change orders, and overall progress.
  • Identify project risks early and communicate changes, issues, and solutions clearly.
  • Support cost control by comparing actual costs to estimates and adjusting project plans as needed.
  • Oversee scope of work, contract requirements, delivery fulfillment, service quality, and customer expectations.
  • Prepare and maintain project schedules, change proposals, reports, and related documentation using Excel and other business systems.

Note that the assistant project manager will have slightly reduced autonomy and responsibility levels.

Knowledge of construction management or construction project coordination.

5–10 years of related project management experience in industrial or commercial construction. (3 year minimum for assistant level role).

Associate degree in construction management, project management, or a related field. (Preferred for assistant level role).

Strong organization, attention to detail, communication, problem-solving, and decision‑making skills.

Ability to manage multiple priorities, changing deadlines, customer needs, and unforeseen project situations.

Proficiency with Microsoft Office, especially Excel.

Preferred:
  • Bachelor’s degree in construction management, project management, or a related field.
  • Project Management Professional certification for more PM role.
  • Refractory industry experience.
  • Experience with construction or project management applications such as Procore.
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