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Customer Experience Program Manager Jobs in Suwanee, GA

Red Clay Consulting

Program Manager

Atlanta, GA · Remote

Program Manager ROLE SUMMARY The Program Manager leads multiple complex SDLC projects and begins to ... indirect reports Customer Experience * Manage difficult client situations and support less ...

STORD

Customer Experience Associate

Atlanta, GA · On-site

$15.75 - $21.25/hr

Stord manages over $10 billion of commerce annually through its fulfillment, warehousing ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

Stord

Customer Experience Associate

Atlanta, GA · On-site

$15.75 - $21.25/hr

Stord manages over $10 billion of commerce annually through its fulfillment, warehousing ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

Legacy Management Solutions

Program Manager

Atlanta, GA · On-site

$110 - $150/hr

Identify performance concerns, staffing gaps, acquisition bottlenecks, customer concerns, and ... Bachelor's degree required. * At least seven (7) years of experience in program management ...

AMETEK, Inc.

Senior Program Manager

Suwanee, GA · On-site

$120 - $180/hr

... experience presenting to executive‑level stakeholders and customers. * Familiarity with program ... Experience managing subcontractors and third‑party vendors. * Familiarity with DoD procurement ...

Ametek

Senior Program Manager

Suwanee, GA · On-site

$108K - $108K/yr

... experience presenting to executive-level stakeholders and customers. * Familiarity with program ... Experience managing subcontractors and third-party vendors. * Familiarity with DoD procurement ...

Ametek

Senior Program Manager

Suwanee, GA · On-site

$108K - $108K/yr

... experience presenting to executive-level stakeholders and customers. * Familiarity with program ... Experience managing subcontractors and third-party vendors. * Familiarity with DoD procurement ...

Insight Global

Program Manager

Atlanta, GA · Hybrid

This role requires an experienced professional with strong technical program management expertise ... Serve as the primary point of contact for telecom programs with customer technical and leadership ...

VML

Program Manager

Atlanta, GA · On-site

Who We Are VML is a leading creative company that combines brand experience, customer experience ... Our Program Managers are adept at understanding both the big picture and the granular details ...

Socket.dev

Program Manager

Atlanta, GA · On-site

$75 - $180/hr

Who We Are VML is a leading creative company that combines brand experience, customer experience ... Our Program Managers are adept at understanding both the big picture and the granular details ...

New

Navtech, Inc.

Program Manager

Alpharetta, GA · On-site

Alpharetta, GA - Day 1 Onsite Duration : 12 Months : - Overall 10+ years of IT experience - at least 2-3 years as Program Manager - Program Management Exp - Product Owner Exp - Scrum Master Exp ...

Nou Systems Inc

Program Manager

Marietta, GA · On-site

Experience managing cost, schedule, and technical performance on DoD or similarly complex programs * Strong customer engagement and communication skills * U.S. Citizenship and ability to obtain or ...

Fisec Global

Program Manager

Atlanta, GA · On-site

Atlanta, GA (Only local) Experience: 7-10 years Industry Preference: Retail Job Summary: We are seeking a dynamic and strategic Program Manager with strong communication skills and a background in ...

Sonoma Consulting Inc.

Program Manager

Atlanta, GA

... experience preferred Makes value-oriented decisions to achieve strategic business results; Ability ... Focus on customer needs and satisfaction. Set high standards for quality to monitor and maintain ...

Navtech, Inc.

Program Manager

Alpharetta, GA · On-site

Overall 13+ years of IT experience * at least 2-3 years as Program Manager * Project Management Exp * Product Owner Exp * Scrum Master Exp * Executing FIxed Bid project * Offshore/Onsite engagement ...

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Customer Experience Program Manager information

See Suwanee, GA salary details

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How much do customer experience program manager jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer experience program manager in Suwanee, GA is $50.34, according to ZipRecruiter salary data. Most workers in this role earn between $33.56 and $64.66 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What job categories do people searching Customer Experience Program Manager jobs in Suwanee, GA look for?

The top searched job categories for Customer Experience Program Manager jobs in Suwanee, GA are:

What cities near Suwanee, GA are hiring for Customer Experience Program Manager jobs?

Cities near Suwanee, GA with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Suwanee, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $104,697 per year, or $50.3 per hour.

Program Manager

Red Clay Consulting

Atlanta, GA • Remote

Full-time

Re-posted 8 days ago

Job description

Program Manager  
  
  ROLE SUMMARY   The Program Manager leads multiple complex SDLC projects and begins to manage a small team of direct reports. This role is expected to operate with significant autonomy, mentor less experienced PMs, guide clients at all levels, and contribute meaningfully to sales pursuits, financial management, and the internal PMO strategy. The Program Manager is a key executor of company vision and is accountable for the full success of their delivery portfolio.  
  KEY RESPONSIBILITIES  Product & PMO Knowledge  
  • Demonstrate proficient understanding of multiple project methodologies and industry tools  
  • Work independently to track and act on project KPIs with limited oversight  
  • Predict upstream and downstream impacts of project variable changes proactively  
  • Support other PMs in the organization and actively drive PMO standardization  
Project & Program Delivery  
  • Manage 6+ full SDLC projects of medium-to-complex scale as sole PM  
  • Oversee and direct 2+ full SDLC projects involving other PMs or PCs  
  • Serve in the client-side PM role when required  
  • Guide client and management teams to fill delivery gaps  
  • Conduct effective project reviews, identify corrective actions, and support implementation  
  • Assume leadership of troubled projects and bring them back on track  
People Leadership & Management  
  • Manage 2–4 direct reports and define career growth and initiative expectations  
  • Submit promotion recommendations for direct reports  
  • Suggest project assignments and support resource transitions  
  • Set remediation expectations for underperformers and recommend terminations if needed  
  • Identify, interview, and recommend talent for hiring  
  • Develop high-performing project teams and motivate team members  
  • Lead employee recognition through social channels and recognition programs  
  • Monitor and proactively manage billable utilization  
Sales & Business Development  
  • Support sales calls to demonstrate product and industry expertise  
  • Assist account managers in pricing and account expansion strategies  
  • Own relationships with client peers and Oracle PMs  
Financial Acumen  
  • Demonstrate deep understanding of how the company generates profit and apply this to project decisions  
  • Identify margin growth opportunities with account managers and PMO leadership  
  • Manage T&M, fixed price, or blended projects with minimal oversight  
  • Maintain accurate revenue forecasts with minimal deviation from actuals  
  • Own and deliver projects within approved baselines, budgets, and KPIs  
Leadership & Strategy  
  • Embody company core values across all interactions and engagements  
  • Take full responsibility for internal process improvements and initiative outcomes  
  • Own complex or cross-pillar PMO initiatives end to end  
  • Actively build leaders within the organization through project work and internal programs  
  • Foster a culture of continuous leadership development  
  • Execute on company vision and strategy through concrete, achievable plans  
  • Monitor and proactively manage billable utilization across direct and indirect reports  
Customer Experience  
  • Manage difficult client situations and support less experienced team members in doing the same  
  • Interact confidently with clients at the project manager level and above  
  • Receive consistent positive feedback from client peers and leadership  
  • Collaborate with account managers on account strategy development and execution  
  • Minimize escalations and proactively engage all project stakeholders  
Global Operations  
  • Demonstrate strong cultural intelligence and effectively manage culturally diverse teams  
  • Reflect a global mindset and hold team accountable for cross-region best practices  
  • Ensure defined processes for distributed team management are followed  
  QUALIFICATIONS & CERTIFICATIONS  
  • 10+ years of project/program management or directly relevant experience  
  • PMP certification required  
  • DASM or equivalent agile certification required  
  • Additional PM skills certification required  
  • Manager Training completion required  
  • 2+ Lunch & Learns delivered  
  • 2+ RED Talks delivered  
  SOFT SKILLS & COMPETENCIES  
Intermediate Proficiency required on the following competencies:  
  • Communication  
  • Negotiation  
  • Stakeholder Management  
  • Conflict Resolution  
  • Adaptability  
  • Team Building  
  • Critical Thinking  
  • Leadership  
  • Decision Making  
  • Emotional Intelligence  
  • Collaboration  
  • Presentation  
  • Executive Presence  
 
Physical Requirements & ADA Statement
This role requires the ability to perform essential job functions, including working at a computer for extended periods, participating in meetings (virtual and in-person), reviewing complex documentation, and engaging with internal and external stakeholders. Red Clay Consulting provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.
 
Equal Employment Opportunity (EEO) Statement
Red Clay Consulting is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic.
 

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