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Customer Experience Program Manager Jobs in Louisiana

Aventia

Program Manager

Hammond, LA

ELOS Environmental is looking for a qualified and experienced Program Manager Duties & Responsibilities: * Attend meetings with the staff, state and contractors as needed. * Manage government ...

Aventia Environmental

Program Manager

Hammond, LA · On-site

ELOS Environmental is looking for a qualified and experienced Program Manager Duties & Responsibilities: * Attend meetings with the staff, state and contractors as needed. * Manage government ...

Accura Engineering

Program Manager

New Orleans, LA · On-site

Based on experience and will be discussed with manager in interview REQUIREMENT- Must be a US ... Customer representatives. Duties/Responsibilities : * Receive and communicate task and project ...

Volkert Inc

Program Manager

Bossier City, LA · On-site

We are currently searching for an experienced Program Manager to support our Program Management department located in Bossier City, LA. What you'll be doing: Project Execution * Act as the company ...

REV Group Inc

Specialist Customer Experience

Holden, LA · On-site

$14 - $17.50/hr

The Customer Experience Specialist (CES) is responsible for working in conjunction with the ... Manage the visitor pre-registration process through various forms of communication including, but ...

The Exchange

Customer Experience Associate

Fort Polk, LA · On-site

$15 - $20/hr

You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD. So what can you expect as a Customer Experience Associate - Express at the ...

AAFES

Customer Experience Associate

Fort Polk, LA · On-site

$15 - $18.04/hr

You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD. So what can you expect as a Customer Experience Associate - Express at the ...

The Exchange

Customer Experience Associate

Fort Polk, LA

$15 - $20/hr

You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD. So what can you expect as a Customer Experience Associate - Express at the ...

AAFES

Customer Experience Associate

Fort Polk, LA · On-site

$15 - $20/hr

You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD. So what can you expect as a Customer Experience Associate - Express at the ...

Exchange

Customer Experience Associate

Fort Polk, LA · On-site

$15 - $20/hr

You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD. So what can you expect as a Customer Experience Associate - Express at the ...

The Exchange

Customer Experience Associate

Fort Polk, LA

$15 - $20/hr

You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD. So what can you expect as a Customer Experience Associate - Express at the ...

Kids' Orchestra

Program Manager

Baton Rouge, LA · On-site

$45K/yr

Program Manager Reports to: Chief Operations Officer or Chief Program Officer Status: Full Time ... Experience with CRM and/or Jackrabbit Class a plus. Excellent communication and time management ...

Kids' Orchestra

Program Manager

Baton Rouge, LA

$45K/yr

Program Manager Reports to: Chief Operations Officer or Chief Program Officer Status: Full Time ... Experience with CRM and/or Jackrabbit Class a plus. Excellent communication and time management ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Louisiana

Customer Experience Program Manager information

See Louisiana salary details

$7

$46

$72

How much do customer experience program manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer experience program manager in Louisiana is $46.24, according to ZipRecruiter salary data. Most workers in this role earn between $30.82 and $59.42 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What job categories do people searching Customer Experience Program Manager jobs in Louisiana look for?

The top searched job categories for Customer Experience Program Manager jobs in Louisiana are:

What cities in Louisiana are hiring for Customer Experience Program Manager jobs?

Cities in Louisiana with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Louisiana as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $96,189 per year, or $46.2 per hour.

Program Manager

Aventia

Hammond, LA

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 9 days ago

Job description

ELOS Environmental is looking for a qualified and experienced Program Manager

Duties & Responsibilities:

  • Attend meetings with the staff, state and contractors as needed.
  • Manage government, industry, and private client from start to finish.
  • Manage the inspectors’ schedule and ensure that they have access to the appropriate progress meeting calendar invitations, construction and change order documents, etc.
  • Review daily reports and ensure that the weekly “Concerns” report (automatically generated) is accurate and effectively meeting the client’s needs.
  • Provide oversight to the entire ELOS team.
  • Program manager overseeing projects and the full staff required to complete the project.
  • Serves as day-to-day principal point of contact for the contractor and to assure that the contractor’s personnel are performing within the contracts scope of work.
  • Executes all tasks signed by the project manager in accordance with the contract guidelines.
  • Oversees staff to ensure the overall mission and goals of the company are accomplished.

Education/experience:

  • Bachelor’s degree from an accredited university or 3 years of relevant experience
  • 10+ years of experience as a program manager.
  • Experience with presenting high-level information to large groups
  • Represent ELOS at various meetings with outside firms
  • Knowledge, skills, and abilities necessary to perform the job function with little to no supervision, while remaining acutely aware of timelines, meeting deadlines, and performance measures
  • Ability to acquire a working knowledge of applicable rules and regulations and the ability to provide program technical assistance

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance

Schedule:

  • M-Th: 7:30 – 5:00 | F: 7:30 – 11:30

Ability to commute/relocate:

  • Hammond, LA 70403: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Preferred)

Work Location: In person

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