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Customer Experience Program Manager Jobs in Louisiana

Copado

Customer Experience Program Manager

New Orleans, LA · On-site

$150 - $200/hr

Job Summary Role Overview As the Customer Experience Program Manager at Copado, you will report directly to the VP CX Transformation and play a pivotal role in driving the strategic evolution of our ...

Aventia Environmental

Program Manager

Hammond, LA · On-site

ELOS Environmental is looking for a qualified and experienced Program Manager Duties & Responsibilities: * Attend meetings with the staff, state and contractors as needed. * Manage government ...

Aventia

Program Manager

Hammond, LA · On-site

$80 - $100/hr

ELOS Environmental is looking for a qualified and experienced Program Manager. Duties & Responsibilities: * Attend meetings with the staff, state and contractors as needed. * Manage government ...

Aventia

Program Manager

Hammond, LA · On-site

ELOS Environmental is looking for a qualified and experienced Program Manager Duties & Responsibilities: * Attend meetings with the staff, state and contractors as needed. * Manage government ...

Accura Engineering

Program Manager

New Orleans, LA · On-site

Based on experience and will be discussed with manager in interview REQUIREMENT- Must be a US ... Customer representatives. Duties/Responsibilities : * Receive and communicate task and project ...

Volkert Inc

Program Manager

Bossier City, LA · On-site

We are currently searching for an experienced Program Manager to support our Program Management department located in Bossier City, LA. What you'll be doing: Project Execution * Act as the company ...

Bristol Bay Services

Program Manager

New Orleans, LA · On-site

$125 - $150/hr

What You Bring: 15+ years of experience as a team lead or similar position Excellent verbal and ... Extensive knowledge of customer service best practices with ability to resolve issues while ...

Posted today

brs

Program Manager

New Orleans, LA · On-site

What You Bring: * 15+ years of experience as a team lead or similar position * Bachelor's degree ... Extensive knowledge of customer service best practices with ability to resolve issues while ...

New

Entergy

Customer Experience Designer

New Orleans, LA · On-site

Participate in agile project management activities, such as sprint planning, daily standups, and ... Workplace Discrimination is Illegal The non-confidential portions of the affirmative action program ...

Entergy

Customer Experience Designer

New Orleans, LA · On-site

Participate in agile project management activities, such as sprint planning, daily standups, and ... Workplace Discrimination is Illegal The non-confidential portions of the affirmative action program ...

Kids' Orchestra

Program Manager

Baton Rouge, LA · On-site

$45K/yr

Program Manager Reports to: Chief Operations Officer or Chief Program Officer Status: Full Time ... Experience with CRM and/or Jackrabbit Class a plus. Excellent communication and time management ...

Kids' Orchestra

Program Manager

Baton Rouge, LA

$45K/yr

Program Manager Reports to: Chief Operations Officer or Chief Program Officer Status: Full Time ... Experience with CRM and/or Jackrabbit Class a plus. Excellent communication and time management ...

Crest Industries

Program Manager

Pineville, LA · On-site

Customer Focus: Proactively works to determine the needs of the internal / external customers and ... Experience developing and managing project schedules, budgets, resource plans, risks, and ...

Career Site

PROGRAM MANAGER

New Orleans, LA · On-site

$125K/yr

PENDING CONTRACT AWARD PROGRAM MANAGER Location: NAS/JRB New Orleans, LA Employment Type ... Perform other duties as assigned Education & Experience Requirements * BA/BS from an accredited ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Louisiana

Customer Experience Program Manager information

See Louisiana salary details

$7

$46

$72

How much do customer experience program manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer experience program manager in Louisiana is $46.24, according to ZipRecruiter salary data. Most workers in this role earn between $30.82 and $59.42 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in Louisiana?

For Customer Experience Program Manager jobs in Louisiana, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Louisiana look for?

The top searched job categories for Customer Experience Program Manager jobs in Louisiana are:

What cities in Louisiana are hiring for Customer Experience Program Manager jobs?

Cities in Louisiana with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Louisiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $96,189 per year, or $46.2 per hour.

Customer Experience Program Manager

Copado

New Orleans, LA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Key responsibilities

  • Plan, execute, and monitor the delivery of core CX Operating System programs, including the Support Omnichannel AI Front Door.

  • Collaborate with CS Operations to build and refine automated plays, tasks, health scores, and alerts that turn customer signals into proactive customer success motions.

  • Partner with Marketing and Content leads to execute customer transformation communications programs and manage related events and outreach.

Job description

About Copado
Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.
About the Role
As the Customer Experience Program Manager at Copado, you will report directly to the VP CX Transformation and play a pivotal role in driving the strategic evolution of our Customer Experience Operating System (CTX OS). In this role, you will lead the execution of high-impact, cross-functional programs designed to modernize how Copado interacts with, supports, and enables our customer base.
Specifically, you will own the program, tracking, and execution of three critical pillars: the Support Omnichannel AI Front Door, Customer Transformation Communications, and the ChurnZero Operating Layer. By transforming the customer experience into an AI-assisted, signal-driven response network, you will directly support our commercial targets. You will act as the operational engine that bridges data engineering, CS operations, marketing, and global support to deliver a frictionless experience for our global customers.
What You'll Do
Drive Strategic CX Programs:
  • Plan, execute, and monitor the delivery of core CX Operating System programs, including the Support Omnichannel AI Front Door.

Operationalize ChurnZero:
  • Elevate ChurnZero as our ultimate "system of action". Collaborate with CS Operations to build and refine automated plays, tasks, health scores, and alerts that turn customer signals (such as support friction, usage drops, or low testing adoption) into immediate, proactive customer success motions.

Orchestrate Customer Transformation Communications:
  • Partner with Marketing and Content leads to execute the Customer Transformation Communications program. Schedule and manage the delivery of customer experience transformation events, like AI adoption webinars, testing clinics, and follow-up outreach for the monthly customer newsletter to shape customer behavior at scale.

Enable AI Governance:
  • Assist the VP CX Transformation in implementing AI Quality Reviews and enforcing AI Guardrails. Ensure our customer-facing AI agents operate with high accuracy, zero hallucination incidents, and proper human approval pathways.

Coordinate Cross-Functional Workflows:
  • Serve as the operational glue between the CX Transformation team, Global Support teams, Customer Success team, and Technical Excellence teams to ensure seamless operating workflows and clear handoffs.

Track program Performance & KPIs:
  • In partnership with Customer Experience Data Engineers, track key programmatic metrics such as support case execution, success play completion, and customer health score improvements. To continuously demonstrate value and refine our operating playbooks.

What We're Looking For
  • 5+ years of experience in Technical Project Management, Program Management, or Customer Success Operations within an enterprise SaaS or cloud-based environment.
  • Proven track record of program execution, with demonstrated ability to direct complex, cross-functional initiatives and hold global stakeholders (including Customer Success, Support, Services, and Marketing) accountable to project milestones.
  • Strong data-driven analytical skills with the ability to synthesise customer telemetry, support case volume, and sentiment signals into actionable business metrics.
  • Exceptional executive communication, storytelling, and presentation skills, with a proven ability to report on program health, project risks, and core commercial metrics directly to senior leadership.
  • Process discipline and operational rigor, with deep experience establishing clear milestones, documenting tracking updates, and managing structured weekly operating cadences.

Preferred Qualifications
  • Strong "DevOps DNA" with direct familiarity with Salesforce cloud configurations, modern software delivery lifecycles, and agile methodologies.
  • Experience implementing AI-assisted operational workflows, automated ticketing triage pipelines, or digital twin architectures (e.g., Customer Org Twin, Case Twin).
  • Familiarity with omnichannel support tools, authenticated portal widgets, or CRM integration pipelines.
  • Background in digital enablement, including coordinating high-volume customer communications, webinar schedules, developer office hours, and technical training events.
  • Strategic commercial mindset with a clear understanding of how technical adoption, risk mitigation, and proactive enablement playbooks translate directly to protected GRR and maximized NRR.

Benefits
Copado offers a comprehensive benefits package, which includes:
  • Competitive salary and performance-based bonuses
  • Comprehensive health, dental, and vision insurance
  • 401(k) Plan
  • Paid Time Off
  • Wellness Perks

Copado is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited headhunter and agency resumes. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.
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