Sr. Operations Manager
Wilmington, DE · On-site
The Sr. Operations Manager oversees all budgetary, people development, and operational objectives ... Responsible for the overall safety, quality and performance and customer experience of either ...
Sr. Operations Manager
Wilmington, DE · On-site
The Sr. Operations Manager oversees all budgetary, people development, and operational objectives ... Responsible for the overall safety, quality and performance and customer experience of either ...
Operations Manager
$130K - $140K/yr
Lead the day-to-day operations of the facility, ensuring safe, efficient, and customer-focused ... Experience managing inventory, procurement, warehouse operations, logistics, and distribution.
Quick apply
Operations Manager
$130K - $140K/yr
Lead the day-to-day operations of the facility, ensuring safe, efficient, and customer-focused ... Experience managing inventory, procurement, warehouse operations, logistics, and distribution.
Must reside in the Northeast We are looking for a Customer Experience Manager to join our growing team. The Mark43 Customer Experience team is passionate about serving as the client's voice and ...
Quick apply
Must reside in the Northeast We are looking for a Customer Experience Manager to join our growing team. The Mark43 Customer Experience team is passionate about serving as the client's voice and ...
Must reside in Pennsylvania We are looking for a Customer Experience Manager to join our growing team. The Mark43 Customer Experience team is passionate about serving as the client's voice and ...
Quick apply
Must reside in Pennsylvania We are looking for a Customer Experience Manager to join our growing team. The Mark43 Customer Experience team is passionate about serving as the client's voice and ...
Operations Manager
Philadelphia, PA · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
Operations Manager
Philadelphia, PA · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
Operations Manager
New Castle, DE · On-site
$65K - $70K/yr
S. locations and are known for operational excellence, safety, and long-term customer partnerships ... Experience with forecasting, capacity planning, and performance metrics. * Hands-on experience with ...
Quick apply
Operations Manager
New Castle, DE · On-site
$65K - $70K/yr
S. locations and are known for operational excellence, safety, and long-term customer partnerships ... Experience with forecasting, capacity planning, and performance metrics. * Hands-on experience with ...
Operations Manager
Philadelphia, PA · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
Operations Manager
Philadelphia, PA · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
Operations Manager
Philadelphia, PA · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
Operations Manager
Philadelphia, PA · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
Operations Manager
Conshohocken, PA · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
Operations Manager
Conshohocken, PA · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
Operations Manager
Philadelphia, PA · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
Operations Manager
Philadelphia, PA · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
Operations Manager
Conshohocken, PA · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
Operations Manager
Conshohocken, PA · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
Operations Manager
Philadelphia, PA · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
Operations Manager
Philadelphia, PA · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
Operations Manager
Philadelphia, PA · On-site
$55K - $65K/yr
Must have GED or High School Equivalency * 2-5 years of experience supervising and developing staff ... Excellent interpersonal and customer relations skills * Ability to lead and manage others * Utmost ...
Operations Manager
Philadelphia, PA · On-site
$55K - $65K/yr
Must have GED or High School Equivalency * 2-5 years of experience supervising and developing staff ... Excellent interpersonal and customer relations skills * Ability to lead and manage others * Utmost ...
Sr. Operations Manager
Wilmington, DE · On-site
... quality and customer experience • Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers ...
Sr. Operations Manager
Wilmington, DE · On-site
... quality and customer experience • Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers ...
Operations Manager
Deptford, NJ · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an ... BASIC QUALIFICATIONS - 3+ years of employee and performance management experience - Bachelor ...
Operations Manager
Deptford, NJ · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an ... BASIC QUALIFICATIONS - 3+ years of employee and performance management experience - Bachelor ...
Sr. Operations Manager
Wilmington, DE · On-site
... quality and customer experience • Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers ...
Sr. Operations Manager
Wilmington, DE · On-site
... quality and customer experience • Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers ...
Product Manager, Customer Experience
Philadelphia, PA · On-site +1
You'll partner closely with Engineering, Design, Data, Operations, Marketing, and Customer Success ... Management or Product Management-adjacent role. * 2+ years of experience in driving rigorous ...
Product Manager, Customer Experience
Philadelphia, PA · On-site +1
You'll partner closely with Engineering, Design, Data, Operations, Marketing, and Customer Success ... Management or Product Management-adjacent role. * 2+ years of experience in driving rigorous ...
Operations Manager
Philadelphia, PA · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an ... Final compensation will be determined based on factors including experience, qualifications, and ...
Operations Manager
Philadelphia, PA · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an ... Final compensation will be determined based on factors including experience, qualifications, and ...
Operations Manager
Philadelphia, PA · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an ... Final compensation will be determined based on factors including experience, qualifications, and ...
Operations Manager
Philadelphia, PA · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an ... Final compensation will be determined based on factors including experience, qualifications, and ...
Customer Experience Operations Manager information
See Mickleton, NJ salary details
$43.3K - $51.3K
3% of jobs
$51.3K - $59.4K
0% of jobs
$59.4K - $67.4K
3% of jobs
$67.4K - $75.5K
2% of jobs
$75.5K - $83.5K
2% of jobs
$83.5K - $91.5K
3% of jobs
$91.5K - $99.6K
1% of jobs
$99.6K - $107.6K
1% of jobs
$107.6K - $115.7K
0% of jobs
$115.7K - $123.7K
1% of jobs
$124.5K is the 25th percentile. Wages below this are outliers.
$123.7K - $131.8K
83% of jobs
$43.3K
$120.3K
$131.8K
How much do customer experience operations manager jobs pay per year?
As of Aug 22, 2026, the average yearly pay for customer experience operations manager in Mickleton, NJ is $120,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $130,300.00 and $130,300.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a customer experience operations manager?
To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.
How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?
A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.
What is the difference between Customer Experience Operations Manager vs Customer Service Manager?
| Aspect | Customer Experience Operations Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Optimizing overall customer experience and operational efficiency | Managing customer service teams and resolving customer issues |
| Required Skills | Data analysis, process improvement, cross-department coordination | Team leadership, communication, conflict resolution |
| Work Environment | Cross-functional teams, strategic planning | Customer support centers, direct team management |
| Common Usage | Used in organizations focusing on customer journey and experience enhancement | Used in organizations emphasizing direct customer support and issue resolution |
The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.
What does a customer experience operations manager do?
A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.
What cities near Mickleton, NJ are hiring for Customer Experience Operations Manager jobs?
Cities near Mickleton, NJ with the most Customer Experience Operations Manager job openings:
Amazon rating
7.4
Based on 7,105 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
The Sr. Operations Manager oversees all budgetary, people development, and operational objectives at the site. This role involves managing and leading a team of Operations and Area Managers, coaching and mentoring them to ensure performance objectives are met.
The Sr. Operations Manager is also responsible for building and maintaining positive employee relations and developing leadership strength within the Fulfillment Center (FC). This position requires a strategic leader who can balance operational excellence with team development while driving results across all areas of the facility.
Responsibilities:
Leads the development and implementation of quality improvement and process optimization initiatives, including Lean methodologies, to enhance operational efficiency within their functional area and enable the FC to consistently achieve and surpass business objectives.
Responsible for overall performance of either Inbound or Outbound operation, including safety, quality and customer experience
Sets and clarifies requirements and expectations for Operations and Area Managers
Measures performance, provides feedback, and holds Operations Managers accountable for their performance and the performance of their departments.
Leverages Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.
Additional Job Elements:
Lift and move totes up to 49 pounds each
Regular bending, lifting, stretching and reaching both below the waist and above the head
Walking around the FC with great frequency; FCs are over a quarter mile in length
Continual standing and/or walking an average of 5 miles daily
Ability to work in construction/distribution environments that may be noisy, unlit, unheated, not air-conditioned
Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)
Responsibilities:
Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr
Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.
Additional Job Elements:
Lift and move totes up to 49 pounds each
Regular bending, lifting, stretching and reaching both below the waist and above the head
Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
Continual standing and/or walking an average of 5 miles daily
Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned
Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US